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June 2025 by Nate Tyler
I ordered the light blue foams online for a store pickup. The website took my money but didn’t have my shoes in stock when I arrived. I traveled from Waldorf to Bowie on a Saturday afternoon…burnt up my gas, spent my money and left with nothing. My money won’t be returned to me for 3-5 business days. Completely unacceptable and all I got was a, “I’m sorry.” They offered a gift card, I don’t want anything out of this store. Terrible policies. False advertisement. Terrible solutions. All I know is I better get my money back or we will have a problem.
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April 2025 by TANMAY PARMAR
Didn't expect this from snipes bowie . Lady at the store didn't even communicate properly or listen what I was try to make her understand. Worst costumer service , can't recommend to visit
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April 2025 by Rikki Ellis
April 4th around 8:20 pm. Rude. Zero customer service skills.
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November 2024 by Virginia Clarke
James is the best thanks for the help with the last minute outfit! He was amazing if you shop here definitely ask for him. Keith closed out our sale with amazing conversation and great customer service! Thanks for everything guys!
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October 2024 by Jada Jones
I will never shop here again. There is a female (brown skin with dreads) worker at this location that is extremely rude. She caught an attitude when I asked her to measure both of my son’s feet. And also caught an attitude when I asked her can my son try on both shoes. And refused to help us and passed us on to a male worker (who was helpful).
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September 2024 by Tee Jay
I just had the most pleasant and corrective call with Mone't (like the painter) and she resolved an pickup shoe issue we were having with both the Montgomery Mall and Woodmore stores. She can not be thanked enough for her excellent customer service and going above and beyond to ensure we are completely happy.
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August 2024 by Ebony Kirkland
Monae, the store manager was displaying mental instability. She first started yelling at her staff in front of customers and then at me when I ask could she ring me out on the other register because the customers were still deciding on their purchase, when the customers were finally ready to pay, she told them that she didn’t have change for $100. I’ve spent hundreds of dollars with Snipes and never encountered someone so rude. She then refused to cash me out. She was so unprofessional and embarrassing! She should not be at the front of the store.
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July 2024 by Laura
Horrible customer service. Store is so dirty. Please avoid having a bad experience.
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June 2024 by Izadica Fostion
Horrible customer service the employee I have photographed was in the store loud and cursing about not having any sales for the day. She referred to all the customers in the store as window shoppers . The store had the same pair of shoes on the walls multiple times what did she want people to buy ???. She needs to be retrained or terminated.
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June 2024 by Iza Fos
Horrible customer service the employee I have photographed was in the store loud and cursing about not having any sales for the day. She referred to all the customers in the store as window shoppers . The store had the same pair of shoes on the walls multiple times what did she want people to buy ???. She needs to be retrained or terminated.
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April 2024 by Daisy S
It says on the door they open at 10am . Came here around 10:30 and the store associate just stood at the register instead of opening the store up . Store hours should be updated
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April 2024 by Tiffany Carlton
They closed the store 20 mins before they closed
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December 2023 by Chezda Jones
The staff was really friendly. They helped my son pick out an entire outfit to go with his shoes lol.The shoes were sold out everywhere but we lucked up and got the last pair at Snipes so of course they had to make sure he had the entire fit??
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November 2023 by Sherrie Davis
Everything went smooth for me as usual. I got 3 pair Jordan's for my nephew and 3 pair of shoes for myself along with 4 pair of Jordan sweat pants and a Jordan jacket for under $400 bucks. The staff was great and very helpful ?????????? Thanks guys.
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August 2023 by Starr Mosby
I was at this location today at 3:00 pm and the store manager called the police on my ten year old son!!!!! I walked out the door first and held the door for other customers to walk out while my son was standing by the door but still in the store with a pair of ethickas in his hand and ask me to buy them. I said no I’m not getting them and he put the ethickas back! After the police approached me in the shopping center (I was so embarrassed and humiliated and shocked and so was my son)I walk backed to the store to ask the store manger for an apology for accusing my son and calling the police on him she refused because she said my son was by the doorI said that’s not stealing though and the police agreed with meMy son never got an apology she was very rude and refused to give me her name.Me and my son is so hurt I cannot believe what took place but I will be escalating what took place today!!!A card with no name is all she said she was giving me smhAll I know is she had dreads I wish I had a picture of herMy son really deserves a apology all he wanted was some underwearIf I knew the police was going get called on him after putting them back I would had just bought them for him smh
