If anyone in a Lowe's Leadership or Management position reads this, I ask that floor staff receive training on "how to delivery excellent customer services." The staff's poor quality of service delivery at the Bowie location is the reason why I now shop at Ace Hardware in Crofton, Maryland.
January 2024
After delivery of two broken appliances in one week, Donte took care of us and went above and beyond to get the exact appliance we needed (and in working condition). He was the most kind, patient and professional Lowe's employee I've ever interacted with. Thank you Donte!!!
August 2023
the store never answers the phone I've called 7 times today when I finally got a answer the young lady hung up on me while transferring only to call back and not get a answer. The customer service is extremely poor I guess they don't realize that the customers is how they stay In business
