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November 2023 by Kevin Pinckney
I am scheduled to be in a photo shoot this week, and I was required to pick up some items for the shoot. I have absolutely no insight on anything as it pertains to make up.Danae, The manager at this location was extremely welcoming and helpful. She was very insightful, which was exactly what I needed. Best customer service experience I have had all. Thank you Danae.
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November 2023 by Darvin Smith
The associate was not familiar with your product. She said I'm just working the cash register. She was very rude.
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August 2023 by Jo L.
Extremely disappointed in this Macy's in Bowie tonight. The place is a damn mess. Clothes all over the floor, lots not folded and employees just standing around...no, actually leaning all around on the glass displays or sitting on display tables. The fitting room in intimates is closed, permanently, I was told and I could take my bra over to another fitting room two departments away. Come on man. WTH, Macy? You trying to get this store closed too? Won't be surprised if it does. Is there any management??
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May 2023 by Kiah R.
This Macy's has your usual items but the selection of items here needs A LOT of work, you're better off going to another Macy's to find what you need. They need to do better here and put in items people would ACTUALLY buy when it comes to clothes.
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December 2022 by Giselle H.
Liz was amazing in the jewelry department and helped me choose these gorgeous beautiful earrings for my goddaughter's
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December 2022 by Leellani C.
Now any retail store can be let's just say interesting-you go to Macys in VA and the stores are just different -more selection and the list goes on and on -Macys in a "urban" area well you know they do us different-yup I said it ---But here's why the stars ---It's all for the STAFF...yes .....the pick up desk for packages team, the perfume and cosmetics team, the shoe team and my absolute fav ...the Last Stop Shop team . Many regulars go to this store for package pickup so we're not taken by the porch pirates and I often run into some of the same faces it's funny how we recognize each other ..,we need to form a shoppers club and probably need an intervention lol --but back to the point -I noticed the pick up desk staff recognizing some of the frequent customers greeting them by name -chatting being funny and caring in particular to our elders ---Community, caring, customer service all in one ---so 5 stars for the Macys staff that know me by face and name when I pick up my sale price shoes and my $11 Karen Fleece tops -I appreciate you :) Macys should hopefully one day read this and give y'all a bonus .....holla at me when the holiday moose popcorn goes on clearance also ...smile
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July 2022 by Robin H.
Store employees are rude and inventory is limited. Check out counters are few and far bet.
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January 2022 by Jordan A.
My review is solely of my last experience in this Macy's. It is only a 5 star review because of Ghazala, a cashier in the men's department. I wanted to buy a pair of shoes in the shoe department and the associate there, while friendly, just told me they didn't have my size in stock and gave me other stores to go to. Bare minimum. I walked past the men's department to leave the store and myself and my mother decided to ask Ghazala if it was possible to hold shoes at another store before going and she went above and beyond for me. She ordered the shoes for me from her register to be shipped directly to my home instead of just telling me to try a different store and found a discount for me! Shoes wasn't even her department and she was more help than associate who helped me in the shoe department. Ghazala was extremely professional, friendly, respectful, knowledgeable and a great asset to the store. She made my day! Also gave her a good review to corporate. Awesome experience!!!
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January 2022 by Maria V.
The customer service is NON existing! The employees display a bad attitude and disgust when approached. They seem bothered to be doing their job they're getting paid to do. Such a shame no choice but to avoid this store! This is not the fist bad experience, I just kept going back for convenience but no more. This is unacceptable at every level. I tried to speak with the manager except they never answered my voicemail.
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July 2021 by Tara
One cashier on a Saturday. Horrible!!!!
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December 2020 by Erica L.
My mom and I have matching necklaces I purchased years ago from another retailer. My chain broke and I purchased a new chain from Macy's about 1 year ago with the 3-year warranty. The warranty is great. However, the service in the store leaves much to be desired. I waited at the jewelry counter for 12 minutes without a glance or a hello. There were 2 associates behind the counter and 1 customer they were already assisting. I just really would have appreciated a 'hello' or even acknowledgement that I may have to wait a while. I was there to pick up, so it shouldn't have taken and didn't once I finally was helped. The bad part is I walked past several associates and no one said anything on my way in or out. It wasn't until an employee heard me on the phone complaining about the bad service to a friend that she even asked if there was anything I needed assistance with. She then promptly pointed me to another employee.
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September 2020 by karen herring
I just called to ask about Chanel lipgloss because it stated they carried that item. However, spoke with a rude guy that wasn’t helpful at all. Would never go there in person
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November 2019 by Vanessa B.
This location of Macy's had a great selection of items on sale for Black Friday. 20, 40, 50, 75% off items. I was just in town for the holiday, and didn't have enough space in my luggage, so I didn't get as many items as I wanted to. Lots of great clothes with good quality, except for the sweaters improperly hanged, with the hanger poking straight through the sleeves. There were several instances of this all through out. Asides from that, it's still a decent store with fabulous clothes.
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August 2019 by Rosita Fagan
I was at the MAC counter today to purchase a red lipgloss. The young man working today was not friendly. When I asked him for his professional opinion about the ruby wood lipgloss, he replied “ It just a red lipgloss.” I did not feel welcome at that counter. I will not return to that location. RCF
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June 2019 by Antonia S.
Fine Jewelry sales associates are very rude. My husband and I have been standing here for over 20 minutes. No one has said anything to us, but there are three people working over here. I even asked someone for help and what I needed help with, only for her to send me exactly where I stood for 20 minutes just so she can come back and ask "do you need help?".. umm obviously! Sad but it's not actually surprising that this is how they treat customers like this. A lack of professionalism and class is the only reason. Won't be coming to this Macy's again. I'd say management should have a discussion with Jodi and Latanya in fine jewelry about proper and high quality customer service.
