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January 2024 by Lisa N.
I've enjoyed my experience with the company and specifically Jennifer, who worked diligently to get to the source of car problems. I've since referred my son and he too has had a favorable experience. Will continue to entrust our safety and car maintenance to them.
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August 2023 by Jr
Wanted to give a lot of time to make sure everything worked perfectly. It's been about 2 years now. Purchased an engine and transmission for my Mazda 6, had it shipped here. It was installed and for the last 2 years I've had no problems.
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July 2023 by Bobkat
After the representative answered the phone, it took her forever to respond to my questions. Almost as if she was not experienced enough to address my concerns.
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June 2023 by Brittany Wyvill
Been going here for years! Since my very first car any work I've needed done this is where I go. They have great customer service, good prices, and they work fast.
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May 2023 by hardy perry
Jennifer was great! What I have an issue with is 1. The first time I had work done they never hooked my passenger front light back up and found out it wasn't working in the rain when getting dark. Secondly had my vehicle come in for another issue (defroster) and I find out it's not fixed when I get in the car to use it! I have to take it back but don't have the time to do so and have my car held for another week. If it wasn't for Jennifer I would be in the blind. When fixing vehicles they need to do a run through checklist to make sure everything is working FULLY.
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January 2023 by Chris Judah
I have a 2012 Fiat 500 and if you have one you know they're not easy working on. My ignition switch broke and another shop couldn't find the parts to fix it. So I brought it to Power Train and they got it done within budget and I couldn't be happier to be able to start my car we without a screwdriver lol. They were courteous and prompt. I highly recommend.
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January 2023 by Heat1up
All I can say is my experience at this location was very uncomfortable and demeaning. All my 53 years I would label this place as racist and people of color don't waste your time at this location. They simply refused to even diagnose my problem. If the owner is not racist they should not have a racist receptionist. She did and said everything except use the N word and tell me to take my business elsewhere.
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November 2022 by Ronnie Pierre-Seneque
I called on a Tuesday afternoon looking for a quote for my Toyota and the attendant was very very rude. I was really trying to give these people my business, but the attitude was totally unnecessary.
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October 2022 by Kevin Richardson
I called about having a Power steering Pump replaced on my wife's 2009 Hyundai Sonata. I even mentioned that I purchased the part. I was given a call shortly after dropping it off and for the price, which was considerably reasonable, my car was ready earlier than expected, even though they were still busy with other cars to be repaired.I'm looking forward to have one of my other cars serviced here in the future....Service: Steering & suspension repair
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September 2022 by Linda Jackson
OVERCHARGED— mounted and balanced one tire that was off the car—a regular 15” steel wheel. For this they charged $54. When I questioned that they adjusted the price to $50. Still too high for the service provided. This took only 7 minutes to do. Other places would do this for less than $15.
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September 2022 by Brenda Lester
When I called Powertrain, I spoke to Jennifer who put my mind at ease as I am always concerned when taking my car in for work as I'd had a couple bad experiences over the years at other places. I had several questions and she was sure to get all of them answered. They were quick in getting back to me after looking at it as I requested, before starting the work. Again very helpful and got all my questions answered whether she had to check with a mechanic or the owner - they were all great! Work was completed quickly and I waited a couple months to post this to see that everything was still working great with this repair and it is. Would highly recommend this company.
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June 2022 by Carl Elliott
First of all it has been a month ago that my wife (I’m working)… brought in my truck for diagnostics test and repairs were eventually needed. I spoke with and communicated with Ms Jennifer about my issues! She explained my question(s) and keep me informed of necessary parts/cost! Well, one month later no problems or any set back issues with my Honda Pilot SUV truck 2011! Just wanted to thank Jennifer ant the Power train team for your services and being professional though out this stressful time for truck repairs! Keep up your great work and hope not to see y’all anytime soon! :) have a great day with your customers! Happy customer right here! ElliottService: Engine repair
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May 2022 by Rebecca
The only place I take my vehicles when I need repairs. Great staff and service. They are honest, fair pricing and always willing to work with you
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April 2022 by Darron Christopher
I have been coming here for about 5 years. I brought my vehicle here last year to get the ac fixed. I paid well over 1500 and it still does not work. When I first came here my car was repaired with service you can trust. I don’t know what’s going on there now but it does not seem the same as if management and mechanics have changed. If I am going to pay too dollar I’d rather go to the dealership. Never again.Services: Auto maintenance
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March 2022 by Timiko Wilkins
Lack of professionalismLeft in a unsafe vehicleOverchargedCARMAX warranty referred me to Powertrain Auto Service. Jennifer was nice but overly dismissive and patronizing when you asked her questions at times. I was told to come test drive my truck within 30 mins of them closing after my truck was with them for 8 hours. Being they didn't hear the "grinding" noise I was hearing I wasn't charged anything. I went home and continued to drive my truck and even went out of town as well. This happened during the holidays in November 2021, in 2022 my check engine light came on so I took it back. I was also still hearing the "grinding" noise from my passenger side which I mentioned to them. I was told I wouldn't be charged the diagnostic fee IF the work is covered by warranty. At one point I would call back to check on my truck and I was put on hold for about 20 mins, I understood because they always appeared to be super busy. Eventually it was determined that my fuel pump needed to be replaced. My deductible is $250 I was told they also charge a fee of about $30 for "supplies and hazmat" which was standard. I went along with it. I was called the next day saying my truck also needed spark plugs that were not covered and the total was now almost $600 and if I needed the truck back that day to approve the work so she could order the parts. I was given about 15 mins to do my market research and budget. I called back about 30 mins later to be told that I wouldn't get my truck back until the next day. I get my truck and my bill (which I emailed to Powertrain) and I was charged the $120 diagnostic fee so I email Powertrain Auto about it and I get 4 or 5 calls from Jennifer " to explain my bill" at the time we suffered a loss of my niece who was murdered due to gun violence. I told Jennifer we had a family emergency and can she just respond to my email, of course she did not!! The grinding noise was still there -- why would I have to mention this AGAIN, when Powertrain never fixed the noise...and I could barely turn my steering wheel?? At this point not getting a response via email which I requested twice... I decided to try Johnny's Auto Repair in Lanham the noise was still active in my truck. I made the appointment online, and Mike from Johnny's Auto Repair called me back and said you need to bring your truck in sooner because the grinding noise could be "unsafe". So I did that, and within an hour and 1/2 I was called back and told that my "ball-bearing" on my passenger side needed to be replaced they finished it and ONLY charged me the $250 deductible, no other fees (No supplies or hazmat fees) and no diagnostic fee. It's AMAZING to me that I heard this noise for 3 months and Powertrain didn't hear nothing and Mike from Johnny's Auto Repair heard the noise and diagnosed the problem and called me in an hour and 1/2. Jennifer means well but she needs more training in costumer service. Clearly Powertrain Auto Service needs to at least hire an additional person so that the receptionist is not stressed and overworked. I have not "wrongly" stated anything in this review and for this company to respond via a Google Review vs my original email which I asked for on two occasions just shows that my break down of my bill was for a "show". I simply was looking for this info in my email from them. As I type this edit, I still have not received my email response.Johnny's Auto Repair was SPOT ON!! They treated me with respect they were professional and communicated everything I needed to know. I was CHARGED $250 and that was IT!! - So Powertrain has hidden fees that I am not sure why they are charging people, and I guess we will never know. I plan to continue working with Johnny's Auto Repair I felt like a valued customer and I didn't have to be a mechanic. CarMax sent me a survey about Powertrain Auto Service and I responded. As costumers we are spending hundreds and thousands
