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September 2023 by Rosemary Womack
The windows, especially the windshield, have swirls, which makes it difficult to see out the window. The rest of the car looks good.
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September 2023 by Trevel Watson
Good place to get your car washed!
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August 2023 by Christopher Q.
Avoid like the plague. The power washer and broom handle were covered in grease. Not the kind of grease you can wipe off with a towel or soap and water either. Thanks to the cleaning devices and the hose is dangling, providing water and soap. I am now as dirty as my car was when I first showed up, pants and shirt covered in some type of automotive grease.
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August 2023 by lachelle stamps
Staff did not clean the car well externally. When I asked about an area on my car that needed cleaning one of the workers began to argue about the matter. Very unprofessional. I will not return.
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August 2023 by Lachelle Stamps Spells
Staff did not clean the car well externally. When I asked about an area on my car that needed cleaning one of the workers began to argue about the matter. Very unprofessional. I will not return.
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July 2023 by Damien Mracek
It has good size bays but the timer amount should be more and the wax was out lag in the soap system change over. Wish they had a foam wax to know it's working . I do like going there for hand washing vehical. They need more washes like that around area
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June 2023 by Nia B.
On May 12th, I arrived at the Bowie location at 8:15 AM for a car wash (#2 Pro Car Wash - Includes #1 plus: Vacuum, Clean inside windows, Wipe dashboard, and clean door jams). However, I found that the location was not yet open, despite the website indicating an opening time of 8:00 AM.I promptly contacted the phone number listed on the website and engaged in a conversation with a courteous individual who informed me that the actual opening time was 9:00 AM, rather than 8:00 AM as stated on the website. I explained the disparity between the website information and the current situation, and the individual expressed sincere apologies for the misrepresentation. Assuring me that they would address the issue with the website owner, the person apologized once again for any inconvenience caused.At approximately 8:50 AM, a group of four workers arrived and commenced preparations to open the facility. Seeking guidance on the proper procedure for entering my vehicle into the car wash, as it was my first visit, I approached one of the workers politely. Regrettably, her response was that they did not open until 9:00 AM. I acknowledged the revised opening time but reiterated my presence at that moment, citing the conflicting information on the website. Despite having waited since 8:15 AM, I expressed my willingness to wait further. The worker responded dismissively, stating, "I don't care what the website said, I am telling you we do not open until 9!", displaying rudeness and disregarding my concerns before walking away while shouting in Spanish. Subsequently, a male worker approached me and offered assistance after I explained the situation to him. He expressed apologies and provided instructions on how to proceed with the car wash.I proceeded to call the business number once again and spoke with the individual I had conversed with earlier. He expressed sincere apologies for the incident and arranged for the male worker to offer me a complimentary car wash as compensation for the inconvenience and the disrespectful treatment I had received. To my surprise, the individual who had exhibited unprofessional behavior turned out to be the manager, Angela. It is worth noting that all other staff members were courteous and helpful, with Angela being the exception.To compound the unfortunate experience, Angela rescinded the offer that was given to me and confirmed with the other workers regarding my free car wash and proceeded to confront me aggressively, banging on my driver-side door and shouting at me to move my car out of the way. I almost lost it!!! I told her she had no right to touch my car or talk to me the way she did.Subsequently, I had to address this matter with the owner, who by this time was on the phone with the male worker who helped me. To my surprise, the owner apologized but still wanted me to pay for the car wash even after he was aware and overheard how Angela was talking to me. During our discussion, I expressed my dissatisfaction with the entire encounter and told him I will pay only because I felt bad for the other workers and will not be back.In my opinion, prioritizing customer service is paramount for businesses that interact directly with customers. The employees represent the face of the establishment, and if Angela continues to be the face of their business, there is a risk of encountering customers who may be negatively affected by her demeanor. Angela presents a liability, and it appears that the owner condones her behavior.I do not recommend this car wash to anyone. I would rather pay more money elsewhere and be appreciated as a customer than be talked to like trash and have my personal property assaulted because Angela woke up on the wrong side of the bed. My car was still dirty when I left and I ended up spending more money in another community instead of keeping it in my community where it counts the most!!!!
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December 2022 by Fat Louie
It's such a shame, they have the nicest guy at the entrance and so many staff members but my car was barely vacuumed. So little it was ridiculous. I don't think they even opened the hatch. Seems like they're not being trained well. The guy who did the windows was thorough. They have a free vacuum area but isnt that what I'm paying for? They definitely didnt use compressed air because I found a wrapper between the seat and the door. Wouldn't go back.
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December 2022 by Fat L.
They get three stars for a nice setup and the guy who sets people up is all smiles and great customer service but my car was barely vacuumed. I was shocked at how little they vacuumed it considering there were like 20 people working there. They do have free vacuums you can use but why do I need to vacuum if I just paid you to do it? They didn't even open the hatch to vacuum. Won't go there again.
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September 2022 by Delores Barber
A bit of a wait in line, but great service. And even though it rained a few days later, my car still looks great. Outstanding and worth the price.
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September 2022 by Raymond Fields
Hand car wash was excellent. Very fast considering it was done by hand. Great price.
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September 2022 by JaMeka Wynn
My car looked like I just got it off the lot. I got a #5 and they did not disappoint. Everything was cleaned and sparkling. I didn't want to touch it.Services: Auto detailing
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September 2022 by Anthony Barbour
Hell of a great wash at a great price. I will definitely go back when I am in the area.
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July 2022 by H B.
So I have always treated any car I drive like it is a farm truck--I fill it full of mulch, I haul garden tools and equipment and I spill crap all over the place. Normally it doesn't bother me but I'm about to have to drive around some out of town guests and my car had gotten to a state that was too much even for me. There was dirt covering up the dirt. I randomly picked Prowash and decided to get their express detailing for $150 (it is $135 for cars). I expected it to be clean, but I am not exaggerating when I say It looks better than when I bought it. I don't know what kind of three-hour magic they used to unearth my car from under the layers of wood chips and potting soil (and 3 years worth of Christmas tree needles in the back) but there is not ANY dirt left in that car. Not around the shifter, not in any nook and cranny. Beyond impressed. I'm definitely going back--hopefully for maintenance rather than excavation.
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July 2022 by Raven Thomas
Horrible job. They use to clean my car so well the last couple of times have been a waste of money. Their line use to be long but I guess I'm the only one who hasn't caught on. They over priced and force you to tip. $35 plus $5 tip and they cannot even clean windows properly. I will be finding some where else to clean my car. I'm livid. Your better off letting the machine clean your car. It's the smears on my window for me.
