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November 2023 by Jill Oliver
Fantastic customer service!
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November 2023 by LaRetia Brown
The location on Fairwood Parkway feels nostalgic. The staff are always kind, and the store is well stocked
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September 2022 by Lance Mamba Stro
Great customer service from the staff
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August 2022 by mary thomas
Female pharmacist was demeaning and condescending.
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July 2021 by Rishi Pal Tanwar
Great customer service +18O56O854O6 NO NONSENSE and GREAT ASSISTANCE!!!
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September 2020 by Patty D.
I have shopped at this Safeway for several years, and I find them to be the best grocery store in the area for most of my grocery shopping, except for their prices, they seem quite expensive on a few items. To compensate for that, I participate in their Just For U coupon and rewards program, and when I buy only the items on sale and use the Just For U program, it's very affordable, even better prices on some things than Target or Walmart, ie Persil laundry detergent, I've gotten it on sale at Safeway several times and w/a coupon for $7.99 or even $6.99, it's $11.99 at Walmart. Sometimes the prices of the Just For U program don't get applied to the purchase (you just use your Safeway Club Card for those deals and coupons to be applied to your purchase) and I can have some frustration trying to get them to credit the difference. The customer service can be difficult to find at times at the counter, but I've never seen them standing around or goofing around, they are always engaged in their duties. The employees are usually very pleasant and helpful. I've shopped at all the grocery stores in the area, none of them are as helpful or nice or have such a great coupon and reward program. I do have to go shopping at other stores for things Safeway doesn't have, and their service is never as good as this Safeway, and it makes me appreciate this Safeway even more.
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August 2020 by VaLerie Hill
Pro: This Safeway is very convenient. Con: Over the YEARS, this Safeway continues to have expired or items within days of the use by date on the shelves. Many times this includes things like breakfast bars and cookies. For cookies to be within a day or so of it’s best by/use by date, it has to be pretty old. Yesterday, the store had two rows of coffee creamer with a use by date of today. How can you use a quart of creamer in a day? This has been a problem before the pandemic. I’ve spoken to several of the managers about this issue but it continues. This is ridiculous. While I would recommend this Safeway for its convenience, I also recommend you check the sell by/use by/best by date before you put anything in your cart.
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July 2020 by Cesar C.
So I went to the customer service desk, and every time, there is this guy apparently the manager. He always has an attitude when i try to send money thru WU. Every single time he does give me and my wife a hard time. At first I explain I need to send money, he starts by saying if the person is not in the system and Safeway cant change nothing sense WU does not allowed to do this. My response was YES the person is in system and her name is ....after a short look he say no one by that name is in the system, so we think he just can't read right the name ( long name in Spanish) I ask for a pice of paper so i can write down for him and he refused to provide, replying that person in system is not there and they cant change nothing at this point I was really piss off and I take my phone out and get my WU app and show this MANAGER that the person i sending the money is there and he just been an a*** I end up driving to Silver Spring WU store and ask if there was a change to the system, they say NO, everything still the same, so he just dont like to really help a customer. Wish he can get another job.
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March 2020 by Kisha K.
I have been shopping at this location since it opened. They have always been pleasant, clean and well stocked. However, during the Coronavirus crisis they have not been thorough with cleanliness. There are no measures in place to clean during the transactions or visibly throughout the store which could lead to virus spreading. I have been to other grocery stores in the area during the pandemic that are doing due diligence, cleaning after each customer, cleaning carts etc. This store could do so much better. I am saddened that I need to go elsewhere to grocery shop. Please do better
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January 2020 by Apryl E.
While waiting in the checkout line, I overheard the cashier tell another customer that she was just getting over pneumonia!!! Although she wore a mask, it is quite troubling to think that an employee came to work sick and was handling food. She went on to share feedback from her doctor. While I couldn't hear the full conversation, she was visibly sick...bent over and breathing heavily. My concern is two-fold. 1. She should be home resting until she's fully recovered and not gasping for air. And 2. The manager on duty shouldn't have allowed her to interact with customers and food. So many people are dealing with illness...why put your employee and your customers at risk!?? Please don't let sick employees come to work.
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November 2019 by Celeta T.
Clean store that is not usually busy since it's in a drive only area. I was shocked to find a book of coupons but hey I guess it's that time of the year again when everything is on sale. They ussually have great paired coupons meaning buy one get one or 2 for $x.xx. Make sure you grab a coupon book at the door and don't forget to tear out the coupon.
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July 2019 by Ari K.
this time I had went these two workers by the name of shay & anne. the attitude was out of this world... unbelievable. I do not recommend coming here.
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May 2019 by Maurice F.
Safeway advertised their asparagus has buy one get one free. However the asparagus, prepackaged or the asparagus loosely bundled, showed otherwise in the attached photo it shows the weekly ad of buy one get one free for the asparagus loose bunch and 199 per pound. However, only the asparagus that were for $6.99 came up as a buy one get one free. So essentially you're spending more money because the advertisement is incorrect. When I asked the produce manager and another employee about the sale their explanation contradicted what was advertised in the sale paper. The Safeway employees seemed confused as to how I didn't understand that the ad that says buy one get one free isn't really buy one get one free. Needless to say I am still confused. I called the Lanham corporate office but haven't heard anything back on the false advertising ad.
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May 2019 by Bethany B.
I really like this location because of the employees more than anything else. I have a service dog who is quite large and this is one of the few businesses that treat us both like family. Mary Ann is super sweet and is always sure to ask how we've been. Kenny is funny and always ensures we had a good shopping experience. Wendy is lovely and always says hi no matter how busy she is. Bill is very customer focused and ensures everyone finds what they need. There are far too many employees to list but I do enjoy all of my interactions. This location was put in place to test products and consumers needs for them so if certain things pop up or disappear, now you know why. I understand some frustration here but there are at least 2 other locations that'll have it and they aren't far at all. My biggest issue would be Safeway needs to go back to thicker bags. The bags break so easily before people make it to their cars.
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November 2018 by JaiSun M.
The customer service is alway great here. I always take my time looking for certain items & even Thanksgiving day the staff was super helpful. I always seem to get the same cashier too...sweet guy. I also love to pit my number at the end and see all the money come off (regarding how much I've saved) I was also super excited b/c I got .50 off for my gas ! Gas at $2.15 a gallon !!!!!! I was able to fill up at $22. Haven't done that in quite sometime. My mom & I are always taking about how Safeway has great deals. Both she and I were so excited we talked about it the whole way home. For all intents & purposes...this is now MY Safeway.