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February 2024 by Tamara D.
I frequently visit the Safeway in Fairwood. I've noticed lately that there is usually only one cashier and some of the self check out machines are closed. Are you all hiring? Why is there only one cashier? Today I visited the store at noon, same thing one cashier and it look me about 40mins to get out of line because your self check out was so backed up and the ONE cashier line you had was backed up. People were coming into the one open cashier lane asking to get in front of other people because they only had one item and both lines were backed up.
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January 2024 by Lawrence Fashaw
The cooked food section I give 100% credit to, the service was excellent the personnel was just as great especially some young man by the name of Maurice I believe he was helpful and kind kudos to him and to your store.
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January 2024 by Jason Mander
My hometown Safeway with everything you need. Even a Starbucks inside and Suntrust bank.
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January 2024 by Regina Tatiana
On this day I was thoroughly disappointed in what transpired. My family and I have agreed we can take our shopping elsewhere community and get respect.
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January 2024 by Myron Harley
Wonderful store staff and services!
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December 2023 by J.Williams
This is a very delightful store. Every week I go the store. They always have what I need and if I can't find what I need. The staff goes out their way to help me find it.
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November 2023 by Ann Gwen Mack
Prepared Food and Deli: Yesterday evening on 11/15, I purchased some fried chicken which looked okay and tasty. However, upon arriving home and getting settled for the evening, I sat down to eat. My chicken had a burnt taste to it but it didn't smell burnt. Minutes later because my stomach felt upset as if the chicken was coming back up, I drank a ginger ale which I had on hand. I'm wondering how often is the grease changed or is the vat/fryer thoroughly cleaned between usage? Unfortunately, instead of taking the chicken back, I threw the rest away. I'm hoping and praying others don't have the same experience or get sick. Please check the oil and condition of your fryer! My father was a chef, so I know what I 'm talking about. Overall , the store looked clean and organized while shopping for other items. Sincerely concerned!
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September 2023 by theniceone06
This Safeway used to be really good, but in the last 6 months to a year, I have definitely noticed a reduction in standards. Especially with the deli. I love Safeway brand of lunch meat and Boars Head, but when the staff does not take the time to clean the meat/cheese slicer, it makes you not want to eat it. Piles of old meat crusts under the machine and on the table... gross. Also, they are careless with how they use gloves. Putting on new gloves, going to the back, then coming to the front to slice your meat in the palm of their hand. No wax paper, no nothing. I had to ask the lady to change her glove. Of course she was not happy with that. Anyway, be careful of the deli. The rest of the store seems to be okay
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September 2023 by Z R
It's sad that I've had to redo this review after almost a year but it can't be helped. The store is constantly littered with carts full of groceries all over, the staff half the time has no idea where things are because Safeway apparently now uses a third party stocking company who rushes in, stocks, then leaves, and getting more than one or two registers opened during primary shopping hours has required me to literally walk into the back to yell at management for the empty registers.Save yourself the headache and find a different grocery. Harris Teeter down the road is pretty reasonable and has good deals, the Giant Food is also reasonably set just don't go after dark, just check your options.I filed several complaints with the corporate complaint line for the store and was told they would be sending people to look into it but faith is low. Grocery stores are a community investment, it's sad to see that they're going cheaper and cheaper on that investment.
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September 2023 by Heaven L.
Today, I visited the seafood dept to purchase a few pounds of cluster crab legs. After my purchase I asked the woman whose name begins with a T if she had dungeness crabs. She pointed to the clusters and said those were dungeness. I corrected her and pointed to the sign that read cluster. She said well we call those dungeness and if it's not we don't have any. T if this post is shared with you. I inserted a pic of the ad. You're welcome.
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August 2023 by J T
Safeway is a great place to shop. Excellent produce, an exotic fruits section, delicious moist baked goods, and beautiful flowers. The nighttime crew however is a bit different. Not quite the same good customer service. You're basically in there done until they start announcing that it's closing in 30,15,5 minutes. Only self service lines open. They recently changed their night hours from closing at 12am to 10 and that sucked. Overall.. its my favorite store however!! Love the variety and full shelves. Manager is kind and helpful!
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August 2023 by Becky Sunday
This is the 2nd time I walked out without my purchases. Sun products were clearly marked 1/2 off but I was told there was nothing they could do if it didn’t scan 1/2 off. Go figure!! Won’t shop there anymore. Oh and the manager was off today. ?
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July 2023 by Ellis McComb
On July 26 at 8:10 pm I had a negative experience with supposedly the General Manger/ Shift Manager. This dude with cornrows braids and masked up asked when waiting to make change at Customer Service. I stated I need to break change for a $100. He said he couldn’t and only $20. I ask him for the General Manager or Customer Service representative to break up the $100. He says he is the Manager and customer service is closed. He identified only being able to give me change for a $20. I don’t believe he is the manager. However, he needs to work on his communication skills and customer service if he is indeed the manager. I will utilize the Giant and Shoppers moving forward.
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June 2023 by Jasmin H.
Since I've moved to the area, Safeway has become my favorite grocery store. This location is always well stocked, and I love all of the amazing deals and sales. I have saved a lot of money, and the rewards program is amazing!This store is clean and the customer service is great! I highly recommend this location!
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June 2023 by A Y.
I was trying to get gas at this Safeway gas station and let me just say it was the worst experience ever. I understood the one person in the building but she also helped two other people that came after me. I asked if the pump I was using number 8 and she just took a long pause, stared at me, stared at my car & said 10 I was confused but I caught on i just don't understand why she was being so hostile and beyond rude. I got a long ride back home, I wanted to be able to fill my tank get something cool to drink before hitting the road. The customer service was real nasty never going back!!!
