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November 2024 by Candy Ty
Do not go to them. I went to get a diagnostic for loud noise when i turned corners, and they told me I needed an alignment. They dont know what they talking about. Took it to the alignment shop, and nothing was wrong with the alignment. They will lie. I have been there before when Mike worked there and he was amazing. The new people are the worst. DO NOT GO THERE AT ALL!!!
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November 2024 by Charm School
My family have been patronizing this station for years! It's the best especially for foreign car repairs! They're very prompt and professional! We miss you Mike!
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September 2024 by Anne C
I have gone 2x in the past month due to 2 unrelated car troubles (replace alternator, power steering leak). Shawn the manager has always taken care of me right away and at a reasonable cost. He even stayed after work hours on Labor Day to take care of my car. I appreciate the honesty and speedy work. I never had to leave my car overnight, they always made time for me to get my car fixed right away. I highly recommend them.
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June 2024 by MindUr Business
A week ago,
I dropped my luxury vehicle off to get fixed At THE SUNOCO IN BOWIE, MD.
(6799 LAUREL BOWIE RD, RIGHT ACCROSS THE STREET FROM BURGER KING)
I went for a simple brake change.
The mechanic (RAY) put my car into the bay immediately and started working on it.
I then received a call that the roters look bad and I should change those too.
I went and got the parts BRAND NEW from a reputable company and dropped it off within 30 minutes.
RAY still had my car on the bay and he continued to work. This was 11 am by the time I brought the roters to RAY. I kept calling to get an update because more than 4 hours passed.
The receptionist kept answering the phone and placing me on hold for extended periods of time. After 30 minutes of waiting on hold, I hung up and called back, I was placed on hold again. My car wasn’t ready until about 6pm that evening. ( that was the first red flag)
Over the course of 5 days my brakes were squealing very loudly. It sounded like metal scraping against metal. I thought that the new parts needed time to set in but then the screeching got worse and I knew something wasn’t right.
I called the Bowie Sunoco and spoke with the supposed manager(short middle eastern man with a long black ponytail), I described the situation and he asked me to come into the garage. It was 4:45 pm by the time we hung up, I got to the garage at 5:07 pm.
I approached the manager and was expecting him to atleast look at the vehicle, no.
He stated “You need to call the manufacturer because they sold you faulty parts.”
I asked “how do you know that if you never took a look at the car?”
Then he stated “Well it’s after hours.”
I asked “Why did you ask me come then?”
He had no answer.
I then stated “proper customer service would’ve been to ask me to show up at a specific day and time being as though yall were closing.”
He then said come back tomorrow…
Tomorrow came and I drove my vehicle back to the shop. There was a different manager there now. RAY THE MECHANIC that originally did the repairs on my vehicle was there again. RAY asked me to wait while they checked the issue.
RAYS diagnosis was that the roters I got were bad. They instructed me to go buy new parts and come back so they can change the roters again. They also were charging another brake replacement fee. Half of $135
I drove to store to buy the parts,
I was gone for 15 minutes tops. By the time I came back RAY ,THE MECHANIC that was supposed to be repairing the vehicle, all of a sudden he went home an hour before they closed.
Now they were asking me to keep my vehicle over the weekend and to pick it up on Monday.
I said “How am I supposed to trust that when you just asked me to get parts but sent RAY THE MECHANIC home. (MAJOR RED FLAG)
The manager that was there that day(a different middle Eastern man with a short cut about 5”8)
He responded and said I can’t help you with your trust.
At that point, I called another trusted mechanic so that he could take a look at my vehicle. MY MECHANIC disassembled the brakes and roter and put them back on the proper way.
HE MADE CLEAR THAT NOTHING WAS WRONG WITH THOSE PARTS. RAY DOESNT KNOW WHAT HES DOING AND SHOULDN’T BE CHANGING BRAKES ON LUXURY VEHICLES. I drove off and the very loud squeal was no longer! I was saved a lot of time and money.
Only thing left to do is return the parts they had me repurchase.
I’ve gone to this location Over 10 years. I DEALT WITH MIKE WHO WAS THE FAMILY MECHANIC. Mike was very educated, honest and a good man. He took his work very seriously and was more concerned with helping the community.
If you
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June 2023 by and re
Not a good place to fix your car . Stay away from that mechanic.
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March 2023 by Andre B
Not a good place to fix your car . Stay away from that mechanic.
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February 2023 by Temisan Popo (MrPopo)
terrrrrrrrible service! this new management is unbelievably unprofessional and their level of greed is unbelievable. They excessively charge you while also providing extremely slow service and to top it off they dont apologize or make accomodations in price. Im done with this company please go elsewhere.
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December 2022 by andre andre
Not a good place to fix your car . Stay away from that mechanic.
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October 2022 by Andrei B.
Not a good place to fix your car . Stay away from that mechanic.
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August 2022 by M Breedlove
Wish I would have known they over-charge for a state vehicle inspection, I surely would have gone elsewhere. Sat there for over two hours waiting for an inspection, to have the car fail for a decal on the rear window that didn’t block or obstruct anything. I’m sitting, waiting for the inspection to be complete and these guys were chatting amongst themselves, passing the day away…never again.
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July 2022 by Costumer 1
They not working honestly.The mechanic playing games and the owner pretends to be serious but is the opposite.I never go there again. They take too much of advantage if they see you are nice or don’t know much about cars . Mechanic charge you extra $$ and then mister owner share some more with him .They LIE .
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July 2022 by uber eats
Terrible service. There MD state inspection is overpriced. They will fail you so they can fix a problem that should havePassed. Do not go
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June 2021 by Chas bunch
DONY EVER BUY TOBACCO PRODUCTS FROM HERE!!! They PRICE GAUGE FOR NO REASON!! The owner and the Iran guy is very rude and doesn’t seem to care that the guy he works for is a crook!!! DO NOT SHOP OR BUY THERE BAD⛽️ SEE pics!!!!
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July 2019 by Susan B.
Love this place, the guys that work here are so nice! When you go in to get cigarettes or whatever ALWAYS ALWAYS polite ! They always ask how your doing, it's just nice to walk in to a place where the people are nice and dont seem bothered that you came in to buy something and NOT DISTURBING their phone time! Tbe guys that work here are NEVER on the phone!
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December 2018 by Patty D.
The management is immature and rude and will not resolve problems, wouldn't tell me his name to even file a complaint against him. Good luck if you have any problems that need to be resolved.
