-
September 2021 by John K.
I agree with other comments on this thread. The West Bowie branch should have closed and Hill Top left open. West Bowie branch is old, horrible access and exit from ATMs. Crofton branch has horrible ATM, old and can't read in afternoon due to screen being cloudy and scratched and outdated. BB&T merger has had no improvements in customer service .
-
September 2019 by Yvette R.
The SunTrust Bank in Bowie, off of Laurel-Bowie Road has the worst customer service. Ever since the SunTrust off of Race Track Road & 450 closed the customer experience has not been the same. Almost on every occasion of making transactions at this location, when being serviced, the Tellers act like you are bothering them to do their job. I've received almost no sincere responsiveness or friendliness when completing a transaction. You barely get a greeting of "hello, or welcome to SunTrust". If you do, it's uneventful and doesn't come across as genuine. My friends share similar experiences. Keeping my money in their establishment helps to pay their salary. I can go to other SunTrust's outside of area (Laurel, Greenbelt, and Columbia) and receive first class service. They practically beg to service customers; providing a feeling of value and appreciation to each customer that enters in the building. The Management there should go back to basics and re-train their tellers on how to service customers/clients. Recommend lessons taken from Chick Fila, as their customer service runs circles around this particular bank and their Tellers. I totally miss the friendly Tellers and manager at the SunTrust that closed down off of Race Track Road & 450.
-
March 2019 by Tom B.
I have been with Suntrust since it was Crestar and whatever it was before that. Over 30 years. I am switching to PNC. There were two locations in Bowie, but they shut down the with good service. This one always has a line and only one teller. The other teller is always wandering around counting money or something. They used to be in one of the grocery stores, but they shuttered those years ago.
-
July 2018 by Drury B.
I have been a Suntrust customer for over 30 years and recently moved to Bowie. I went to deposit a third-party check into my checking account at the Laurel Bowie Rd branch (I was not asking to withdraw the money, I only wanted to make a deposit) and was told by the branch manager that the only way that I could do that was to have the third party come into the bank with me. I was dumbstruck!! I have done this type of deposit since becoming a Suntrust customer. I told the manager that I had more than enough money in my account to cover the check. I even suggested that he freeze my account for the amount of the check. He refused. I then went to another Suntrust branch who was happy to accept the check without any question. How could a bank possibly have such terrible customer service (and from the manager no less!!)?? I am now going to move my account to another bank. I urge your caution before doing business with this branch of Suntrust!
-
December 2015 by Douglas W.
West Bowie branch of Suntrust has the worst service. Never enough tellers. Waste of time for a business to use this branch. I do not recommend this bank.
