-
March 2025 by Chenita Amey (Nita)
They didnt help me get one of their phones working and the guy tried to charge $150 just to start a phone that was already delivered to me I just needed help activating it with my old phone number
-
February 2025 by Courtney Rizzo
Wasn’t even greeted. Hardly glanced at. Stood there for 30 minutes like I was invisible while 4 employees were there. 2 with customers. 2 doing what looked like something that could possibly have been paused for 2 seconds. As I was leaving this review someone seemed to notice and then cared to ask if I had been checked in. I let him know I was leaving to go to another location. He said, “Cool.”
-
December 2024 by MANOJ KUMAR
The representatives from this store are not really not helpful. without proper knowledge they are assisting customers. I would not recommend going to this store at all. I have been in hours and hours of phone calls with customer service post purchase of phone from this store.
-
December 2024 by Claudia Yates
It gets worse - while activating my new phone in this store, they moved my new phone under another line and completely screwed up my account. I now have to return the phone to another Verizon phone to remove the additional phone number from my line. Starting again from scratch - never again!
-
November 2024 by Komoni Yoruba
Their customer service is horrible and they rarely help solve any problems. The associates at this store are very indifferent and they definitely do not put in any effort to resolving customer's issues. Do not waste your time at this store. Go elsewhere or better yet, change phone providers.
-
September 2024 by Regal
POOR CUSTOMER SERVICE.
Due to canceling one of my business lines, I was informed by a Verizon customer service rep (over the phone) to return my router to the store. Based on location I was informed there were two corporate stores nearby that it could be returned to. Upon my visit to the Bowie store I shared I was there to return the router and dispute charges to my account as the rep over the phone shared I needed to complete the request in person. The rep Brian began to assist. Upon looking into my business account he shared that he would need to get the business manager involved (Chris). When they returned to the lobby to assist they shared there was nothing they could do as routers could not be returned to the store nor could I dispute bills in the store. They recommended that I call Verizon! Imagine that. I am in a Verizon store and I have to call Verizon to get support. Make it make sense. When asked what my next steps would be they both looked at each other, shrugged and eventually shared there was nothing they could do for me in the store. It wasn’t until I grew frustrated and asked for some type of support and advocacy considering I was initially informed to come to them that they agreed to call Verizon customer support on my behalf. Brian looked into my profile notes and seen that a rep on 9/9 clearly indicated for me to drop off the router to a store. While on hold, The businesss manger Chris was unprofessional and began to insert himself into reasons why I cancelled the line due to Verizon not having a data plan that was aligned with what I needed. Chris stated that the amount of data used on my plan would be 150 hours of me watching Netflix and if I decided to cancel with Verizon I would be responsible for paying for the router even though the notes in the system indicate that Verizon did not have a higher data plan package for me and therefore I was recommended to turn the router in! When I requested to speak with a corporate officer to file a grievance I was informed to request an executive report while they were on the phone with the Verizon rep. Upon doing so, the Verizon rep hung up. Despite the clear ongoing challenges, both Chris and Brian began helping other customers and suggested I call Verizon customer service on my own. They could care less about you or providing adequate support to you as a current, long time, or even new customer. Overall, NOTHING was solved at that store.
-
August 2024 by Rafael Tejeda
I was told when I switched my devices, and brought my lines over that I’d receive a $200 gift card per card. This was a complete lie. They will tell you whatever to get a sale and their promotions are all fake. They faked in my face and acted like we were all good only to be lying to me the entire time. I am really upset. Then they don’t have a direct number to call to actually speak to a manager to the sells representative. Don’t go here.
-
July 2024 by Stormy Downs
The worst place, had horrible customer service. Ray will lie about deals to get the sale, will give you his phone number for future needs, but he never responds. He is not the person to go to unless you want to get ripped off like I did. Be warned.
-
June 2024 by Ciara Long
Samad was the absolute best - sorry if I messed up the spelling of your name but my husband said you were the most helpful rep he’s worked with in awhile. You were able to answer his question, resolve his issue, and help him with better plan options. Thank you so much!
-
April 2024 by Katarina Thompson
Thanks to Ressa- great customer service, incredibly patient and knowledgeable. Made switching phone plans a breeze.
-
March 2024 by Michael Barton
Professional, helpful and the team is welcoming
-
March 2024 by Vanessa Fleeton
UPDATE: SEMAJ was awesome today. I also listened/watched Teressa & she was good as well. I guess I'll start back visiting store.
I was so frustrated today at this store. I hate being passed onto to 2-3 people. Seems they're all about a sale. I've been with VW since before some of them were born. My money pay them. I deserve much better service. Guy today was talking fast & too technical. He tells me he's not talking over my head. Another guy barely touched my phone. He mentioned the $29.99 fee if trouble shooting is needed. I got better help from an AT&T worker who isn't paid at all by me. I'll be calling Corp. tomorrow.
-
October 2023 by Yahya Muhammed
Great service but I do not like Verizon
-
August 2023 by Maia Manzo
Fast and excellent service. Added another phone line and processing was done in 20 min.
-
June 2023 by John Barnes
Professional, helpful and the team is welcoming
