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February 2024 by Jessica Flix
Make sure you call before going, they closed 45 minutes EARLY
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January 2024 by Tiffany DePaoli
I stopped in to return an item from a Pink store located at the Arundel Mills Mall. This Victoria's Secret had plenty of parking, although I'd guess parking can be tough during peak busy hours.The sales associate was so nice! We were able to joke and briefly chat about the new year. Although I was returning an item I looked around for a bit and the store was clean, organized and had lots of sales posted.Will gladly return to this Victoria's Secret location!
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December 2023 by Adrienne Henson
Went to Victoria secret today and had to wait over an hour for them to open the store. It is annoying that other stores open at 11 on Sunday but they open at 12 however today they opened at 1,I do not understand why there are no holiday hours going on and why the store did not open on time. A customer did call and they said they could not tell us when they were going to open I saw alot of unhappy customers walking away.
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November 2023 by Brenda Langsy
Poor customer service. Every time I come to this store the employees have bad attitudes as if you’re bothering them.
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September 2023 by Johanna A.
Online it saids they close at 8pm got here at 7pm and doors were close... employee folding clothes ignored me when I knocked!!!! I was just trying to go in and out so disappointed!!! Make sure if you want to come be here at 4pm maybe the doors would be open!
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July 2023 by Marlisa Cornitcher
Nikkie provided EXEMPLARY service. She helped me and my daughter find a bra when we came in 30 minutes before closing. Thank you so much Nikkie.
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July 2023 by Victoria B.
They close at 8pm per online but doors were locked by 7:30. I rarely give negative reviews but hopefully management reads this. Very disappointing
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June 2023 by Lynette Womack
This store tends to not have a lot of sizes
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May 2023 by LaAndra Jones
Jonae assisted me today with a fitting and purchase. Super friendly and amazing customer service! Thank you for a wonderful experience.
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February 2023 by Maisha Parker
Doesn't deserve a 1..Went shopping for xmas nd the associates left the security plastic on both my items.. Didn't knw this till day b4 xmas when wrapping..This store is def not like ARUNDEL MILLS much better QUALITY nd OUTSTANDING customer service at the mall. This store hardly no variety no sizes nd The town ctr is looking busted bck in Nov the only thing I can say was the assoc was helpful..However the assoc acted like she had a attitude when called to let them knw abt the items I purchased will never shop here again got my money bck..Training NEEDED in this location customer service should be a HIGHER PRIORITY!!!
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February 2023 by Cindy Castrellon
Victoria's secret is a store that always has promotions, right now they have various discounts on woman's underwear, fragrance, splashs, nightwear, exercise clothes and pink underwear, in addition to other discounts.
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January 2023 by Gwendolyn Benton
Cashier never reported my return to Kalana yet two weeks
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October 2022 by May H.
Horrible location. It should be closed. There is one register for everything, ordering, returns, sales. So if you go plan on 30 minutes just trying to check out. This is not because there are no other associates in the store who could help you. There are. At least 5 other associates were there.... But they were busy having a conversation with each other. I will NEVER shop at Victoria Secrets again, this includes web purchases. If a company cannot value a customer's time, then it is the customer's right to no longer value the company.
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August 2022 by Alexandra B.
My husband and I decided to make a last stop at this Victoria's Secret after shopping for a couple of hours. I had not gotten a new bra in years and I decided now would be the time. Since I hadn't bought anything new in a long time, I needed to get measured again. When we walked in, nobody said a word to us, despite many sales associates being out on the floor. I looked around for a little while and found something I liked, but I needed to get measured. I asked one employee who was nearby if I could get measured, and she said she would send someone over. I waited for about 10 minutes and nobody came, so I went back up to the cash register area (where about 4 employees were all standing and talking) and asked again to get measured. Finally a woman came over and measured me, but I could already tell she was doing it all wrong. instead of measuring around my ribs under my bust, the measuring tape was under my bra strap in the back and she brought the two ends together at my collarbone. Then after not even measuring the difference between (what should have been) my ribs and bust, she said I was a 32A... The shirt I was wearing did make me look rather flat, but if she had done her job right she would have measured and been able to tell that was not the case. I was measured at a VS many years ago as a 34B, so I went with my better judgement and got a 34B, which fits well. If I could give this place 0 stars I would. The only redeeming grace in my opinion was one employee: a young woman with long braids wished my husband and I a good day on the way out. I would certainly not come back here.
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May 2022 by Claudia Ahwireng
Good customer service. The workers are very friendly and helpful.
