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February 2024 by S Burroughs
Manahil was awesome. 4 years I've been going to the one in Annapolis and the customer service definitely hasn't improved whatsoever so I took a chance and headed to this location not only do they have better customer service but they exit an extremely better selection.Keep up the good work!
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February 2024 by Michelle Colon
Whole experience while there was giving Outstanding service!!! Making your appointment very pleasant.
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January 2024 by Ricco
Great customer service and follow through on appointments.
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January 2024 by AJ Brooks
Great job, Catherine. Knowledgeable and easy transaction.
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January 2024 by Jhong Pagong
Katherine was a great person! She helped get the best deal for my glasses! She deserves this 5 star
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January 2024 by Kay Bee
Today Catherine was outstanding helping my daughter choose her first pair of glasses. We had gone to Lens Crafters in Bowie earlier and had a horrendous customer service experience, so we decided to stop by Vision Works. We decided on two pairs of glasses which should arrive in about two weeks, thank God for BOGO because they do not accept Aetna eye insurance. Looking forward to seeing my daughter’s new spectacles when they arrive.
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January 2024 by Jazzy Jayjai
Friendly staff, very professional and knowledgeable and personable. Really love the frames Catherine helped me pick out.
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January 2024 by Jeff Adam
amazing service, catherine helped me get the best glasses that fits my situation, she was great!
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January 2024 by Darryl “Big D” Bradshaw
Very good establishment very knowledgeable.
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January 2024 by janice Jore
The worst customer service I have experienced. I came in and was told there were 2 people ahead of me. Almost 2hrs later, they finally called me upfront only to be told I needed to get another appointment.
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January 2024 by Ant Antt
Place is horrible the 2 front ladies and the little gay guy in the back are the worse. Don’t care about your visit. Just trying to take your money. Never again.
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January 2024 by Olivia Jones
Great Staff, great service!
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January 2024 by Robin Delaney
I received a text message that my glasses were ready to be picked up. Upon returning the gentlemen in Visionworks went to the drawer and the glasses he handed me were not the glasses I selected. To be honest I was very upset and requested a refund. The young lady Catherine said I'm sorry if you find the frames you chose or another frame that you like I promise to make it right. I found the frames that I liked and I went back today to pick them up and I was very happy plus she remembered me and made me smile. She said I promised you I would make it right and she thanked me for giving her the chance to fix the problem. Thank you so much Catherine you went above and beyond to make me happy.
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December 2023 by Aditya M.
IMO horrible customer service. Visited the store to have my exam forwarded to MVA and to buy glasses. Staff was unprofessional and condescending. The person assisting me contradicted herself, and contradicted the information on MVA's website. She didn't seem to understand how to use the Visionworks system and had to ask a colleague a number of questions. I have no confidence that my info will make it to MVA. I then walked down to Lenscrafter to order glasses. It's sad because the service in Lenscrafter was so much better. I've had other poor experiences at this store. I'll gladly pay more money to avoid the frustration that I experienced.
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December 2023 by Olindalynn Moyd
I appreciated having an in person doctors appointment. Dr Joy Hines was excellent and the customer service staff who helped me were friendly and professional.
