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February 2024 by Brandon S.
Great service! Very convenient to get a drink and snack after shopping. The folks at this location are very friendly and helpful, too.
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February 2024 by Jeffrey G.
I'm no longer a fan. I was treated like I had done something wrong when I left my cart for 45 seconds to go grab an onion from the produce section before checking out. My cart was wheeled up to the customer service desk by an employee and I was told that my groceries were going to be put back on the shelf because I had left the cart unattended. When I tried to explain to the front-end manager why I had left my cart, she rudely cut me off and wouldn't let me finish my sentence. I like the store, but I'm not a fan of some of the managers there.
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January 2024 by Stephen H.
We ordered the foods, stuff from online and have it delivered this evening. Unfortunately the delivery had a hard time dealing with HT manager because the cashier did not do a job good. They forgot to add a few items that we ordered. So we called HT, spoke with manager and got refund. The stuff will be delivered late night. We aren't happy with this store.
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January 2024 by Angel M.
This Yelp is strictly regarding the App . ITS HORRENDOUS !!! You guys used to have the best app compared to Giant and Safeway but someone created a new one and for the life of me , I don't know why . I deciders to check it out today 1/3/24, updated it , and nope , still a disaster . It wants me to have items delivered but has me in a state I've never lived in , I updated my address AGAIN and when I clicked to see the weekly flyer it's requested me for my current location !!!! Then it tells me the flyer isn't available. I don't know if anyone @HT reads these reviews but I would challenge * someone * there to check out your competitor's app . You really need to do this . Meanwhile I'll continue to shop at Giant and Safeway until you get an app that works .
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August 2023 by Patty D.
I was not a fan of Harris Teeter when they first opened, but they have really gotten their act together, I found myself thinking when I was in a hurry and deciding where to shop, ".... but if I go to the Harris Teeter, they run their cashiers and front-end "tight" and get you out faster than Giant...." that's quite a compliment for a customer to think that about check-out of a store, not a fan of the set-up design of Harris Teeter check-out though, but Giant leaves you waiting while their employees talk to each other, when they aren't even busy, Harris Teeter puts Giant to shame. I've seen some issues w/customer service at Harris Teeter, but Giant is worse by far. I find Giant so horrible that I was shopping at Safeway at Fairview before Harris Teeter opened up at Marketplace... I think Harris Teeter regular prices are a little too high, just like Giant and Safeway, BUT, Harris Teeter sales are GREAT. I find that my grocery bill is MUCH lower shopping sale items at Harris Teeter (and Safeway sometimes too) than Target or Walmart that don't have sales on their groceries like Harris Teeter and Safeway.... I don't like the refrigerated egg section of Harris Teeter because I've gotten eggs ruined from being frozen more than once. I like being able to grab old coffee grinds to compost from Harris Teeter Starbucks. I have grown to really like many of the employees at Harris Teeter, very sweet and caring and helpful. Join their club for gas discount points at BP, and clip ecoupons to use when you use your club card at checkout, totally worth it.
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July 2023 by Gina R.
If you are going to have Starbucks in your store then train them. The coffee I ordered yesterday was horrible. It didn't even remotely look like what I ordered. It basically was an iced hot chocolate. I order chocolate cream cold brew. No chocolate cream just a cup of chocolate. The lady in front of me from the looks of it received the same. Their Harris teeter employees that you rotate to Starbucks and some don't know how to make the drinks. Since Starbucks wants to raise prices on drinks then I should receive what I ordered
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June 2023 by Kimber V.
Every now and then I do some of my grocery shopping at Harris Teeter. I was able to find everything I needed and I picked up a few items that caught my eye.
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April 2023 by Olivia M.
Let me start by saying that this is by far the most expensive grocery store in our area. And I also want to clarify that this review is largely based on the experience shopping in the store. Ordering online and picking up has been a great experience. The staff for this is lovely. Shopping in the store...not so much. They are often out of what I need, or don't carry it, and the staff is polite, but unfriendly and seemingly disinterested in making customers feel welcome. This is surprising based on the high prices. The tiny checkout stands which seem typical pf HT are also a mistake. Such an unpleasant option for in store shopping that we drive to Whole Foods in Annapolis whenever possible.
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April 2022 by Mm C.
I love this store. Everyone is so kind and polite. the store is spotless and well stocked. Our cashier was Rylee and she was so sweet and polite. Amazing customer service.
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December 2021 by Erin L.
Horrible customer service. There was a long line at customer service and workers just walked by without coming to help. The Starbucks are out of a lot of things but there's no sign saying it. Out of lids for hot drinks. Out of sandwich that was displayed on the shelf. So I ordered my drink cold with saying "no ice". When I got my drink, ices were in it. I told the barista i would like my money back. She referred me to the customer service. I stood in line to get my money back and workers just took their sweet time helping each other. Btw, when I finally got serviced, food shopped and paid, I walked by the Starbucks. The sandwich they were out of is still displaying on the shelf. Not impressed. Do better, Harris Teeter.
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December 2021 by Ms. J.
This particular Harris teeter reminded me of the Wegmans that is in Alexandria VA...nice, clean, very well stocked l, and pleasant employees.
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November 2021 by Eugenia J.
On November 4, 2021, I ordered catering platters online for pick up on November 14th, which is my father's bday. The next day I received a call from Harris Teeter at about 7:30 a.m. informing me that prices for the platters had increased. When I asked for the amount of the increase, I was told the boneless chicken platter had gone from $34.99 (the online price when I placed the order the day before) to $49.99. I was not given the amount of the increase for the deli tray, but I canceled the entire order with the exception of the birthday cake from the bakery.
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July 2021 by Mark F.
This was my first experience at Harris-Teeter. I've heard so many great things that I went there with great expectations. The store was nice and bright. I was surprised that they didn't carry much of my shopping list, most notably, cream cheese for baking (only a big tub) and no "sweet" butter. Okay, okay; so the store was basically empty (9:15pm on a Wednesday) with a few associates stocking shelves. When we went to check out there were no cashiers, like NO CASHIERS! As we scanned the store with confused looks on our faces, one of the associates, Alonte, told us we could use self-checkout. The look on our faces must have made it clear that wasn't what we were expecting so, with a very dramatic, exasperated "huff" he said, "I guess I can check you out". No expression, no eye contact. He asked if we wanted to join the rewards club and we asked how we would do so, so he called another associate, Ginny, to assist us. After waiting a few minutes she came to the front, "How can I help you"? She then proceeded to get us registered (no eye contact, no smile). I asked her what time the store closed and she told us 11pm... ELEVEN PM? It's not yet 9:30 and they're already in yawn-mode? Sorry, Mr. Harris and Mr. Teeter, my expectations were high, but on this night, your team just did not deliver...
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May 2021 by Conchita D.
Harris Teeter is becoming my favorite grocery store in the DMV area because (1) the store is always neat, clean and orderly. (2) The produce, bakery and meat departments are of quality preferences and the foods are always fresh. Finally, what I really like - the cashiers bag my groceries and put them back in the basket. That means a lot to me. Safeway, yep, I'm calling you out - have gotten very lazy in that customer service area. The cashiers either hand you the bags or put them on the conveyer belt for you (the customer) to load into the basket. I find the younger cashiers typically do this and it's not cool. So, HT gets 5 stars for those reasons alone. However, I gotta minus 1 star due to the fact that when I entered HT this morning, about 6:08am, there were 2 Managers talking to each other in the produce area near the front entrance of the store. Well, neither one of them acknowledged me with a greeting as I guess they were too busy in their conversation to find me worthy of a "Good morning!" Also, the lights were not fully on until I was checking out. Lastly, only the self check out lines were fully operating until I asked Guest Services if someone could check me out and was told only if I was paying by card. Fortunately for me I was planning to use my card, otherwise I'd be at the self check out which I dislike with a passion. So, although I'm giving HT 5 stars for the upkeep of the store and the quality of the food, I need customer service to pick up the pace and stay ahead of the other local grocery stores in order to continue to keep me as a consistent customer at a 5-star rating.
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April 2021 by James S.
The management have to do a better job of scheduling People for the deli sandwich area. Stood there for 12 mins on 4/11 around 3:30, no one came by to offer assistance or greetings. Tho there were people doing other things like going in out of taking items to the self service isle and placing Chicken in the rotisserie oven, it seems servicing a customer waiting for a sandwich was not a priority. I ended up leaving and getting a sandwich elsewhere. Management should either cancel the service or properly schedule folks to work that area .