-
October 2023 by B S.
I went to Brandywine to pull some parts for a car. I should have seen what was coming when I noticed there were no customers there, NOT ONE PERSON. The nasty @ss counter guy charged me $2.00 to enter the yard, and then did not tell me where the fords were. I assumed I could figure it out on my own. Went into the yard. None of the cars were in specific groups, no Ford section, no Chevy section, etc. Just a bunch of cars all mixed up. I finally asked a yard guy, he told me that the guy up front should have told me where the fords were and then drove on. After looking for a half hour I gave up. This used to be a first class operation...30 years ago. By the way I'm a mechanic, and I know my way around a salvage yard. In my opinion this is not a salvage yard any more, it's a junk yard. Do not waste your time.
-
September 2023 by Yvette Knox
Phillip and Brian were awesome. They provided outstanding service and the outcome was EXCEPTIONAL. I am so happy with them and the company. I would recommend them to everyone!!!!
-
September 2023 by Andrea Tweety
If I could give 0 stars I would do not shop here "Philip" forgot to order my part and took my money and just thought that was ok he needs to be FIRED over a week went by I called back asked what was going on he said he forgot and ready just thought that answer was ok alot more happened all I can say is this is the worst experience of my life purchasing a part and I will never shop he r e again you shouldn't either
-
August 2023 by Michiah Graves
Josh is completely disrespectful do not go here. He talked over my mom and completely disrespected her. He has no sympathy for clients/consumers. If you’re a woman or BLACK or not an auto expert, they will try to get over on you. DO NOT TRUST THEM
-
August 2023 by Augusta Uwaeme
I was very disappointed with my recent service. I purchased a used side mirror and specifically asked before the purchase if the used part was in good condition. I was told yes. No other disclaimer was provided to me until AFTER the part arrived and was installed. I saw the mirror was black when my car is silver! After complaining about it I was NOW being told that they don't guarantee the same color for the ordered part. I was very upset that I wasn’t made aware of that when I purchased the part because I would have went somewhere else. Very deceitful way of doing business!Response: First off all you were NOT standing next to the front desk attendant when I made the purchase! He did not for once tell me it would be black. He said he was ordering a USED part. Please don’t try to lie on here. When I went to the nearby body shop to get the estimate to paint the mirror..the staff there even said you guys are fond of not presenting all the details upfront.
-
June 2023 by Karolyn Marshall
After my car window was shattered, due to an overnight intruder, I didn't know what to do. Filing the standard police report, it was suggested for me to go to a reputable window replacement company. However, they were unable to serve me because of my older model vehicle. Nevertheless, I thought of Brandywine Auto Parts and called them. Joe, who man's the front desk, readily answered the phone. He did a search of parts and found what I needed. I set up up a day to come in, and they took care of me. Didn't wait very long, and the waiting area was clean. It had vending machines filled with snacks and drinks. Also, I walked to the adjacent auto supply store to browse and see what's available.Joe kept me updated regarding the time remaining before my vehicle would be ready. He also introduced me to the gentleman installing the window (didn't get his name), and he was kind as well. I was there for almost two hours, which wasn't a big deal for me. I left feeling relieved that I could drive my vehicle again without being in harm's way, Thank you to Joe and the crew at Brandywine Auto Parts. You turned a bad situation into a good one. I would highly recommend Brandywine Auto Parts for your auto needs, especially older model vehicles. Professionalism, knowledge, and promptness were definitely selling points to me.
-
May 2023 by Keith C.
Excellent service. Helped make sure the party was right for my car, even came outside with me and the part. Fit perfect and good price!
-
May 2023 by John Brown III
Awesome place to do business, Josh was very helpful had just what I needed great parts,good price and fast shipping thanks.
-
May 2023 by Ashley Lanham
This merchant claimed to have the part I needed available for my car. They said it was in good condition and that once I paid for the part a ticket would be created to have the part I needed removed from the vehicle in their junk lot. I paid for the part and waited five days for the part. On the day I was told the part would be ready I called the store and they assured me the part would be ready at 12pm. A little after 12pm I called again and my sales representative informed me that the part I needed was damaged and could not be used or salvaged for sale. I was assured this part was in good condition when I paid for the part. I feel like my time was completely waisted with the games played regarding the amount of time it took for my refund to process and the time it took for me to confirm the “didn’t have a working part” in the first place. If you don’t have a part, don’t take someone’s money. Poor quality non reputable company. Would not recommend this junk yard or for anyone to travel to this location for any service. Highly disappointed customer.
-
April 2023 by waverly Hawkins
It had been a while since my last visit they were still great, friendly sales people and had exactly what I needed at a very affordable price. Always a good experience I'll be back again I know it.
-
February 2023 by Dee
The junkyard closes at 4:30pm not 5pm as listed on their Google Search Page. Store should take the time to list hours separately for the Junkyard portion, so other customers don't end up disappointed. This was our first time here, and it was very disappointing after coming through rush hour traffic from work. We won't be patronizing this location at all.
-
January 2023 by Eung Chun Lee
I trying to get wiring connectorSo I call them .They told me They have a car and same model so I drove to there then they told me lot number car part location .but they don't have a carSo I said need money back for the entrance feeThey don't want a backAnd guy who told me part and car what location .no have a good days he saidIt's not nice I drove 50mile get thereThey need a little be more customer care
-
January 2023 by Adé Tate
Drove up on a Saturday morning for a part which I was able to get for a reasonable price (drivers side rear view mirror). I was told to return Monday morning if I want to get it put it on. No appointments just first come first served. I returned Monday morning, paid for the service just to be turned away because the mechanic called out sick. I was told to return the next day but there was NO guarantee. I had to get a refund for my money but I couldn’t for my time!!I asked for a recommendation on somewhere close since I drove the hour, they weren’t helpful in that way COULDN’T provide a recommendation. I expressed how the mirror was banging against my window and door it was extremely to drive with. And they told me NO they COULDN’T tape the hanging mirror given I drove the hour just to be TURNED AWAY with no reasonable solution.I won’t be returning.I hope the owners response serves as a reason for you to reconsider stopping by as well.
-
January 2023 by Andy
“Brandywine is dedicated to giving our customers the best product and service in the auto parts industry.” What a lie. Drove 2 hours there and back after being referred by another trusted junkyard. Bought a motor for $650 after trade in and had one request which was to keep the wiring harness intact. They couldn’t even do that. If you’re buying a COMPLETE MOTOR I would hope that they would have the intuition to give you what you paid for especially after specifically requesting that the wiring harness stays on. It’s not an extensive process to remove the harness either as it just requires you to remove one bolt. One of the fuel lines were broke off which means extra work to get it replaced when we’re already on a time crunch. Customer Service was alright albeit lacking communication. They at least got the motor loaded quick. Overall extremely disappointed and will not be returning in the future.
-
November 2022 by Tony J.
All out good service and no hassle getting what u need. They also have great prices and a variety of cars not completely picked over. I'd recommend to anyone who needs parts. Only thing is they're only open on the weekdays
