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November 2023 by Jeff Newell
All was good tell the vehicle was delivered to me. The top glove box does not open you have to force it from one side to open. Sale person made a deal to swap wheels with another vehicle . I agreed! Again once the vehicle was delivered the right front rim had a 4" scrape along the top. At that time I was told the wheels were use. I didn't know I was switching out new wheels for used wheels at this point. This is something I wish I would have known before the deal was made. Being that they were use I lost money on that deal. I gave back nice new rims for old rim. I should have not paid to have the tires removed and remounted on the used rims. To be fair at least that would have made the deal better. But, it would have been nice to know that the wheels were used in the first place. I bought this vehicle by email, text and some phone calls so that I didn't have to drive 2rs to get it just have it delivered. Now they are asking me to drive it back to look at the wheel and glove box. Very inconvenient 2hr plus drive. On the glove box I was told it is under a recall but then told there's know recall number. Things went well tell the end Cadman the salesman was a very courteous Throughout salesman at first. . Just wish I new about the used wheels and glove box! F&I person wasn't very nice tried to rip me off with a $4500 extended warranty? only thing we god was gap. She tried to sell me that at a $$$ price. Took some time but got her to give a way lower price , I'm for sure not buying my wife's her New GMC Yukon XL from them no way. They lost me at the end of my truck deal. So we will be going to a different Dealer on that one. It's been over 3 weeks know call about the glove box or just how are things going with your new truck!
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November 2023 by Cherylene Smith
All my experiences have been exceptional. I've recommended my son-in-law bring his Cadillac to your service center. You guys have talented and informative staff members.
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November 2023 by Debbie Tins
Excellent Services Dept. Thanks, Eileen, very professional and trustworthy. Always available to explain every detail about repairs. I used to dislike services dept a the dealership. Will return now.
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November 2023 by Andy Wilbanks
For over six years we bought the Buick to GMC of Brandywine for warranty related services. The staff is always cordial and go out of their way to provide good service. They even brought me home once while the car was serviced. Nearly two years ago, I brought the car in for a recall and it was also determined the TCM needed replacing and this was done under an extended warranty. The car ran well for a while, then the car started jerking and would not go over 50 MPH. We returned the car to the dealer for service and they determined the TCM lost contact with the transmission. The car was serviced and returned to us, but exhibited the same TCM problem. Again, we returned the car to GMC of Brandywine and they determined the wiring harness needed re-pinning. In total, the dealer serviced the car three times for the same TCM related issue.We have the car back for about a week now, but we are apprehensive and anxious if the problem is really fixed. We are concerned what will happen if we go over 50 mph on the highway over a long trip. We have lost confidence in the car and its reliability. How do we get it back? But we have also lost confidence in GMC of Brandywine. The good relationship and confidence we had is broken. We will continue to have the car serviced by GMC of Brandywine while it is under warranty, but after it expires we will seek service elsewhere.
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November 2023 by Felix Battle
The whole staff was excellent. They provided timely responses during negotiations and provided the best deal possible. Neisa Gaston was a pleasure to work and able to answer all of my questions!
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October 2023 by Kim Lee
My service representative quickly engaged and offer me assistance. She listened carefully to my issues and asked probing questions to ascertain problems and repair needs. My vehicles was repaired and ready within explained wait time. She was professional and very helpful at explaining the needed repair. Thanks!
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September 2023 by Darlene Hall
We had a really great experience there. Chris and Bryan were very polite and patient with maneuvering us through the process. We just love the Greystone grill!
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September 2023 by Kassie Hart
Our service member was nice, but I had a little issue that left a bad taste in my mouth. When I dropped off my car I explained to the technician that I was having a few issues with my car stalling out, having trouble with the gears shifting and my car starting rough and that I received a letter in the mail from Buick (a technical service bulletin) about an issue they were aware of that described everything I was having double with. After receiving a call with my diagnostic I was told that I would have to pay for the work done with the purge valve canister something or another because there were no open recalls, I explained that bulletin I received stated that the issue would be fixed at no cost to me, the technician told me that was not the case with mine. I called Buick’s customer service and they opened a case for my complaint, and reassured me that yes indeed my cars VIN number was covered under the bulletin, I then had to call the dealership back and let him know and my technician said he would wait for the call from the customer service department. The next day the technician said it would be covered, so that was nice, but I really don’t appreciate the inconvenience of having to call and complain about this. Also, the technician I was working with seemed very short and cold with me during our interactions after the final conversation took place about who was responsible for covering the cost. The Buick customer service agent reassured me that when the dealership ran my VIN they 100% can see that bulletin. That disconnect left a bad taste in my mouth with the dealership.Not to mention, the technician “recommended” that my in-cabin air filter needed to be changed (among other recommendations) which is odd because I installed a brand new one in my car myself approximately 1 month prior. That single recommendation made me slightly feel like I was being taken advantage of.
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August 2023 by Phyllis Anderson
I enjoyed working with each staff member at the dealership in Brandywine. Even staff not working directly with me were so nice, knowledgeable about the car that I was drawn to and quick to congratulate me on the purchase. The two people who assisted with the sale were very patient and professional. I am enjoying my new ride and I will be happy to refer others to your dealership. I am very satisfied with my car purchase experience from the beginning to the end of the process.
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August 2023 by Jason Moore
My experience was pretty good!!! I mean, I know a salesman will do anything to make a sell but the salesman that I had was pretty laid back and just went with the flo of our meeting I did buy a vehicle and I would've gave 5 stars but I love the SUV that I purchased I just wish my salesman could've gotten me a lower price. Especially since I was buying something 3 times more then what I originally went there to check out.
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August 2023 by Devon Carter
Michelle was fantastic! She addressed all of my inquiries and provided thorough information. The finance department efficiently expedited the process, especially since I had limited availability. Much appreciation to the entire team!
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August 2023 by Norman Thomas
My service advisor Bill was excellent. As he addressing my recall situation (parking sensors) a problem occurred, and a part had to be ordered. Bill said that it would take several days to receive it, paint it, and have it ready for installation. He also said that he would call me to schedule a time for installation and it would be somewhere around 1pm installation time. Bill calls me the very next day because he was able to get his hands on the part, get it over to the body shop for painting and have it ready for installation. He called me early that morning and said we can get you in sooner, and he did.He did a real good job of fixing the problem and installing the new componet. While I waited for my vehical in the waiting room, Bill took the time to checked in on me and to to give an update on my truck and to answer any question I may have.His customer service is what is needed in all dealerships, and I hope it becomes the model for this dealership.I would also like to say that I have only had 2 interactions with this service advisor and each time he delivered quality service.Way To Go GMC!Norman Thomas
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August 2023 by Felicia Bloodsaw
The service receptionist are nice and they also allowed me to pick up the next day leaving my key with the sales folks which they didn't have to do. The only bis my truck is worse than when I took it there. I hope I don't have problems upon bringing it back.
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July 2023 by Bruce Wells
I had a very intermittent issue with my Buick in which it would act like it was running out of gas ...but no lights or codes showed up...so I took it to this dealership and the service writer checked it out for free and suggested that we would have to wait until the check engine light came on before they could do anything....So I give them five stars for being honest ...a lot of places would have changed me ...
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June 2023 by DaShawnna Dunn
This is not my first time as a customer at Buick GMC. I must say each time the service has been amazing. They have been like life savers and do exceptional work. They manage to always get me in at the right time despite being very busy. Most importantly the service is with quality. I can sit and wait in comfort in the showroom or service waiting area. Definitely a dealer with class! The staff is respectful and courteous. I’m always kept in the loop with communication about my car. This go round I greatly appreciate the speedy service as it was emergent that I have a car to drive. Thank you so much Eileen and Bill. Awesome work! I appreciate it.
