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February 2024 by Jennifer Suber
Friendly & very helpful staff, service is greatly appreciated!
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November 2023 by Elmer Dunn
The young man I dealt with was very helpful the only problem I had is that I had to make two transactions cuz the system was not updated right
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August 2023 by J C
OMG!!!! The service was impeccable!!!! Brian M. Was UTTERLY FANTASTIC!!! Such an asset to Auto Zone. He was extremely accommodating, kind, personal and business like. Such a wonderful person and employee.John B was also fantastic!!!! He immediately showed me a back up dash cam when I mentioned it. His service was also impeccable.Please keep these 2 wonderful men at Auto Zone and I will start shopping here once again. Fantastic experience all around.Thanks guys for a wonderful experience ??.
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May 2023 by Superbrogamers Inc.
Manager. Has no communication skills. And makes the visit unpleasant.All other associates are good.That’s the only reason I visit this place
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April 2023 by Damon Martin
You guys have 2 Amazon employees who both helped me to the best of their abilities. Christin Burke & Jody B made my experience at the Brooklyn Park Autozone as easy & as officiant as it could have possibly been. I will definitely keep shopping for parts for my vehicle at the Brooklyn Park Autozone
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April 2023 by Tia Davis
Today I recieved amazing services from Christin& Keith.I wanna say thanks for the amazing services I recieved from the warm welcome greet ,fast ,and friendly service .I came to do a battery check , alternator ,and light check .The two of them was very helpful and knowledgeable .It’s amazing when you recieved such great service.Thanks again I had to come and share my experience.
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March 2023 by Your Reaction News howdidyoureact
I went here for the free battery check because my battery light was on. There was a lady associate at the counter who said she could help me. She grabbed the battery tester and we headed out to my car. She ran the test and told me she was having difficulty getting a reading. She then told me that in order to test my battery and get a reading, that my battery had to be removed. But she said she couldn’t remove it since it was a Honda battery and not one of theirs. She said I would have to remove it myself. She also added I had the original battery in my car and went on to say that she would give me the tools to take my own battery out and she said while she sits back and look pretty.I told her I had an appointment I had to urgently go to after considering removing it myself while she sits back and looks pretty as she had said. She then said call them and tell them you have an emergency. I said I can’t do that, I already rescheduled. Plus I was thinking, I drove in and should be able to drive off. She then looked at the printout in her hand and claimed my battery was at 50 something percent. This seemed odd. She had just said couldn’t get a reading. She also tried to get me to purchase a battery charger from them.I got out of there thinking this lady was on some shxt and/or must be trying to sell me something. Mind you, my car is over 10 years old. So I also questioned her about how could that original Honda battery have lasted that long? She said you would be surprised out how long batteries last.I thought it was best for me to leave immediately. So I drove off and went to my appointment. By the nighttime the battery light would go off. And I found the paperwork for my battery. My battery actually had just been purchased July 2022. So it wasn’t even a year old.The next day took my car to another Auto Zone who had no problem diagnosing my battery and my charging system. My battery came back 100%. Plus she gave me a printout. The young lady there said some people pick and choose who they want to take advantage of. Well, I don’t like people unsuspectingly taking advantage of me or deliberately lying to my face. So beware, ask questions and don’t believe a sales associate who just might be trying to sell you something to boost her sales and commission.#howdidyoureact
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March 2023 by Joshua Sheets
Jodie B thanks for your patience and hospitality and you knowledge about the parts you sell. Your one of the best employees I have ever seen at that location. Keep up the good work.
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March 2023 by Taylor Kirkpatrick
Jodi B you have outstanding customer service. Keep up the good work.
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March 2023 by Austin Gilde
great experience and manager was very helpful with my car issues.
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January 2023 by Karen Heyliger
They were great ! Nice & helpful. Got my free diagnostic test & got the code.
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January 2023 by Leah Hamm
I was given incorrect item. Returned and was given a hard time when they could not find correct item, reimburse for item.
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October 2022 by Math Klinic
Should be named Assault Zone/Harrassment Zone .I got a racist provocative hostile and aggressive behavior from the cashier,tall light skin , yelling at me when I asked him about the direction of some item. Then with thug intimidating attitude ,I thought he is about to attacking me, he started hitting the counter furiously yelling at me again when I said I won't come back here .I doubt they have any cameras inside to show that terrible experience !I won't recommend this hostile environment business to anyone.
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September 2022 by I AM ALL WOMAN CEO Larissa Henderson
I like this location. You do not have to wait in long lines. The establishment is clean, the people are friendly and the services are exceptional. I always goes to Patapsco Advance Auto Parts. But, I really prefer this one! So if you have to go and you want to be in and be back out quickly pick this location. You can’t go wrong.
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September 2022 by Leah Jones
I will tell you what! It's been a crazy month or so when its come to my vehicle..replacing so many things in a bind..all around frustrating financially and just in general..but today was the most pleasant visit to Auto Zone in Brooklyn Md..Chris was the WONDERFUL gentleman I delt with. He listened to me tell him all my problems haha ..found my part quick..ordered it quickly as well..and just really put me at ease in this dicey situation ..talk about customer service!! He did it right all the way through!! Thank you again so Much Chris!! I will return..hopefully not too soon haha but 5 STARS ????? for sure sir and I recommend yall call up there and ask for him!!-Leah- ?
