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October 2023 by Chris L.
This just happened... Had some repairs done last week, everything seemed good to go. Over the weekend I noticed a panel on the passenger side floor board was off as well as my reverse back up video wasn't working. No biggie, took it by for them to fix, really didn't give it a second thought. Well to my surprise counter guy blamed me for everything, said they didn't take the panel off so that I must of done it. And my reverse back up video wasn't working because I have an after market bumper. lol I swear this happened!As long as I have had my truck I've never had that panel off and as far as the rear video, it worked when I drove my truck in there and its not working now. So according to this idiot I planned this scam over the weekend, lol. Anyways I just want people to know what to expect from this business. I'm still shocked this happened. Nobody takes responsibility for their f**kups anymore, its incredible...
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August 2023 by Noah Watkins
Can't say enough good things about the level of service these guys provide! As a small business, our fleet is essential to our operations, and Blue Ridge consistently goes above and beyond to ensure we have the shortest possible downtime when we need a repair. Just phenomenal customer service paired with great value. A first-rate operation!
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April 2023 by Steph
Wayne and Sav always take excellent car of any car that comes to their shop, and treat their customers like friends and family.They will always go above and beyond, and charge a fair price for the care they provide.Car drop off is an option, but it's a joy to sit and chat with them about life, cars and stuff whenever you get a chance. Genuinely love them and am so glad to have found them.Services: Tire rotations
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February 2023 by Laura Sandelli
Awesome customer service; explains repairs in layman terms; extremely patient and friendly; honest; great value. They've bailed me out of the car ER many times. Can't recommend and praise enough!
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February 2023 by D Backer
We have had multiple positive experiences with Blue Ridge Auto. Being a family of 5, with 5 cars to upkeep, Blue Ridge is always accommodating with scheduling in a timely manner! Our most recent interaction was with Wayne. He went above and beyond to work us in on short notice and resolved our issue right away! All staff is professional, courteous and friendly! Prices are fair and explained prior to work being complete! Highly recommend!Services: Oil change
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December 2022 by G 2 DA O
I took my car in because it stopped running, and they were able to fix my car but also did it in great time. They were very friendly and knew what they were doing. Would recommend it to my friends and family. Thank you for all your help!
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November 2022 by Jim Landoe
We recently moved to Virginia from Seattle. I was referred to Blue Ridge Automotive as a company that was honest, had no sales pressure, and was fair priced. We are happy customers.Services: Air & cabin filter replacement
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October 2022 by Amy
Excellent service!! Very knowledgeable, thorough assessment, and great communication. Could not be happier! Thank you again!!Services: Brakes
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August 2022 by John Strine
Wayne and the guys at Blueridge are top notch. Only place I trust with my BMW's.
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July 2022 by B Green
They are very professional. I trust what they say. Their prices aren't too bad.
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May 2022 by Wayne Knight
The owner Wayne saved us a few years ago and did a great job fixing our van. We now live close enough to use his shop to get our vehicle fixed. He staff is great and they do great work.
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April 2022 by Mark Harman
How to make a Lexus ride better than Lexus can? ... Take it to Blue Ridge Auto. The Hunter Road Force balance they did on my wheels n tires is amazing. They have done several jobs for me over the years Wayne, Sav and Matt do a great job and pay attention to the details. Thanks again.Services: Battery
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March 2022 by Toraino Gaither
Without any doubt, the best automotive repair and maintenance business in our area. Quality service and the best automotive technicians in the area.I have become a lifetime customer for the service on all of my vehicles.Services: Engine repair
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December 2021 by Eduardo M.
Excellent customer service. Highly recommended auto repair business in Brunswick/Knoxville.
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November 2021 by Angelica Smith
Wayne and all the guys here are always so friendly and inviting. They are very informative without in any way coming across as condescending or judgemental (as sometimes women can be made to feel in this industry). They always explain exactly what the issue is and any potential future issues in terms easy to understand without seemingly pushing any sort of agenda or product. They are super accommodating in squeezing you in for service on short notice if at all possible, and never overcharge (sometimes I feel slightly undercharged for the number of times they've looked at something small for me and told me not to worry about it). Extremely knowledgeable, professional, compassionate, and the best customer service one could ever ask for in an auto shop. Even after I move to Frederick, I will still bring my car here whenever needed/possible. I used to think, "my car is old with 140,000+ miles and has been through so much. It's on it's last run.. it could break down at any time and when it does, I'm not spending any more money on repairs. Time for a new one.." And now I believe that with their wonderful service practices and information and their fair and affordable maintenance (and teaching me how to better maintain it), I could get a lot longer life out of this vehicle. If I could give them 10 stars, I would.Thanks so much, guys for everything you do!!Services: Battery
