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January 2024 by Veronica Salas-Huskey
The place stated they open at 9am and it was 930am on a Sunday and no one showed up to work. We waited until 10am and no one ever showed up.
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January 2024 by 1-to-Adore
Had a tire patched. Walked in and only waited about 45 min. Service Tech was fast and Manager was nice too. My only negative feedback is that they need new furniture in the waiting area. Mr. Tire: Get those people in that store some new chairs in the waiting area. It looks like junk furniture!! When people are paying hundreds of dollars for service it could look better, and customers should be comfortable while waiting for long periods of time. Stop neglecting the need for upkeep at that store!! Other wise I had a good experience.
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January 2024 by shelby king
Whatever you do do not go here I took my husband's truck we took it friday to get the oil changed and got it back Saturday afternoon drove it home parked it till monday till he went to his friends house in the area then he drove it back home then he didn't drive it again till Tuesday morning to work 2 hours away and then back and then to and from Wednesday and Thursday then on his way home it started acting up he made it home then tells me when I got home from work his truck was acting up so I went to check the oil in it and so and behold the top was left off the oil compartment and oil was everywhere and we had to put 3 quarts of oil in the truck agian and when he got up in the morning I told him to check it one more time we should have never went back after are last experience with them I would have never gone back but he insisted on giving another chance I would have NOT because the tire axel broke when he was driving it on the beltway and he had to have it towed to a shop where it broke down out in va and pay for repairs their someone needs more trainingbut they have lost alot of customers after this one
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December 2023 by Jarrett Tutz
People were nice and service was great. After the work was done my car had a thumping sound when I turn.
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September 2023 by cheryl brewer
Kudos to tech Anthony Patrick at Bryans Road Center who handled customers, answered phones and worked on vehicle all by himself on Sunday, September 10 and still maintained a calm demeanor HE SHOULD BE COMMENDED BY CORPORATE for doing such a fine job since he was the only one at work.
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September 2023 by Etta Parker
Mr Tire has lost me as a customer. Before I started coming to this location all I heard was negative reviews but I always need to learn things for myself. On this appointment I stated I needed an oil change and needed them to check my air conditioning. They quoted my estimate and I left. They called me stating I needed more services including four tires which two I had gotten from them. Working from home, why do I need to purchase two more tires that I had purchased from them last year. Isn’t there a warranty? I was told I needed a compressor also. They never called to say my car was ready and it was reaching closing time so I called them and still was told my car would be ready. I never heard from them again that day. It is Sunday, I called them again around noon. I was told it was the office manager that should have called me to inform me my car would not be ready. The person whom answered the phone let me know they hoped my car would be ready because the mechanic would be off Mon. I received the call that my car was ready. I go to pick it up. I let the person who can to finalize my paper work that they had lost me as a customer, his response, OK. I will never be going to MrTire again.
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August 2023 by Nicholas Breen
Gave me a free inspection, provided quick and effective service
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July 2023 by Hayden Dermanelian
Called to get a quote on a tire patch. Anthony answered the phone, I asked if they were in Bryan's Road and he was rude and just said Mr. Tire. I then started to tell him why I called and he hung up on me. Just moved to the area. Not interested in that type of service, just lost a potential customer.
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July 2023 by Terry D.
Brake repair. Said I needed rotors and pads charge me almost $1000. took my vehicle back five times never fixed the squeaking noise that I heard when I came in there told me to take it to somewhere else even though I had a warranty because they can't figure out what's wrong. but this is after they took my thousand dollars.
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July 2023 by Zach Fetter
Places like this are why no one trusts mechanics. Went in for a simple alignment and not 5 minutes after I left my car started making a bunch of grinding noises so I pulled over. I could remove my driver front lug nuts by hand. Lucky them my wheel didn’t come flying off and cause an accident.
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June 2023 by Terry Davis
I took my vehicle here to get my back brakes done they were squeaking. I was told I needed rotors paid to get the rotors done squeaking continued drove it more time came back after two weeks was told that Mechanic was off the next two days. The only mechanic!!! I came back a week later was met with a resistance as far as needing an appointment, but was looked at and told I needed pads got the pads that day!! vehicle still squeaking. I gave it two more weeks came back was told they don’t know what else it could be I said well you said it was rotors and I paid 500 bucks for that. Then you said it was pads and I paid another 300 bucks for that and I still have the same problem. I guess I need my money back because you didn’t fix why they’re squeaking. I’m being told now to take it to another Mr Tire and let them figure it out. I swear I am going to take them to small claims court.
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June 2023 by John and Betty Mitchell
I had used Mr. Tire before to install all new tires and was happy with the service. I arrived late with an emergency - a tire had gone flat on my pickup, and came off the rim. I brought it in for repair expecting to pressured into a new tire. The gentleman behind the counter took it out of my car, changed into his work clothes, used expensive equipment to reset it on the rim, inflated it, and then unhurriedly and carefully inspected for leaks. I was thrilled with the no leaks outcome. But after he loaded it back into my car he told me I was good to go. I protested that I should pay something for all the work he did. He responded, “All I did was put air in it!” and refused to charge me. This is the kind of place I’m willing to entrust the big stuff to.
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June 2023 by Donald Winslow
Mr. McKoy is the manager there and he is the BEST! He was the only one there and he apologized and worked on cars and assisted customers until another person showed up. He is very pleasant and he gives excellent customer service. I won't be going back to Fort WashingtonMr. Tire ever!
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June 2023 by Karla Iglesias
I got my tire patched at this location . Shortly after, my tire sensor alert came on for that same tire, It kept going on and offFinally got some time and went back there.. they won’t give me the time of the day. Guy at the counter told me to take it to the front so they can look at it, the guy there was annoyed and didn’t want to be bother.I explained why I was there and in a very bad mood told me that my sensor went bad, without even looking at it. Check the air in my one tire and went away. Left me there with no explanation or offer to do or recommend anything . He Just went back to washing his floor.So , I go back to the desk and the guy was on the phone. Honestly I didn’t want to wait, between the uncaring approach and the rudeness of previous guy I don’t time or patience for that attitude.
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May 2023 by James Barnett
Over the last 10+ years my family has had many vehicles here. Thousands of dollars spent at this location. Not sure of ownership changed but it has gone down hill. The people who work there clearly hate their job and have a horrible attitude. Today was the last straw when they refused to take used oil for dump because they were too busy,as three people stood around. I’m done and won’t be back. I warm you to find another place as well.
