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September 2023 by isaac mensah agoe
They're professionals, received me well, detected my problems and fixed them. They charged accordingly as they showed me the breakdown.
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July 2023 by Irene C
Wonderful experience with their quality of work, their willingness to accommodate customer needs, and their elivery of service in a timely and courteous manner. Recommend highly.
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June 2023 by Irene C
They do their best to make the "repair experience" as painless as possible and the quality of their work is excellent.
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June 2023 by Stephanie F.
Sadly updating my review as my most recent experience was terrible. I've been going to this shop for years- taken several cars here, my family takes their cars here as well. Loved and knew Paul well. However a couple months ago I stopped in to make an appointment for a simple bumper clip replacement and couldn't even get help at the front desk as the woman never came up despite knowing she had a customer. First I went around back where the old front office used to be, saw a sign that said go around front so I did (mind you the woman was in the back office, saw me try the door and go around front and never came up to assist).Once I was up front I waited several minutes before calling the business to let them know I was there. I was told "I know you're there I'll be there in a minute I'm busy" and she hung up. BECAUSE I've been coming to this place for years & have always been treated well here I took it as her being overwhelmed and waited. TWENTY MINUTES LATER and no one bothered to come to the front desk. Not a "hey I'll be right up" or "hey I'm so sorry I'm slammed today" just a nasty attitude over the phone and 30 min of my life wasted in their waiting room. More than anything I was just disappointed. Quattros has always been a place I felt good taking my car to- the experience has never been a bad one. Paul would be wildly sad to see the way his lifelong customers are treated these days. I won't be trying to bring my business here anymore.
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February 2023 by Elevated Tours
Very professional and go above and beyond to help their customers! Was in a collision and brought my vehicle here for body repair. They got it back to me within a week and looked gorgeous! Thank you Burtonsville Auto Body ??Services: Painting
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September 2022 by W M
DO NOT GO! VERY UNPROFESSIONAL!I tried to schedule an estimate for over a week. Either got "the person who does estimates already left for the day, call again tomorrow" or "I'm busy, call again tomorrow". I finally confirmed she would be available on Friday, September 15th after she "completed payroll". When I arrived, she was extremely unprofessional and stated she was busy and come back next week. I told her, I have been trying to schedule the estimate over a week and she stated "you can go somewhere else for an estimate". Thanks, I will.
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September 2022 by BIDROHO BAND
Drove 30mins to get there and the response was that they do not have enough manpower and the only person sitting there was slammed with backlogs. Bad customer experience.
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August 2022 by Just another David
Walked in to ask for a quote and was told "I'm swamped, can you come back next week?" Uh, no, but I can go somewhere else. She could have taken 5 minutes and taken pictures to provide a quote next week instead of making me waste my time. Hard pass. Taking my business elsewhere.
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August 2022 by jose tree service tree remove
Jose tree Service expert tree removal free estimate
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March 2022 by Steve Westgren
Absolutely tremendous auto detailing. Great service. I will take my other car there too
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October 2021 by J Mathew
Just needed a quote on a scratch on my bumper. Got one, no fuss. Much appreciated.
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June 2021 by Audrick Brown
Great owner, office staff SUCKS
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April 2021 by Erik Amick
I went by here to get some advice on my car paint. They were exceptionally courteous and helpful. They told me what I was doing to get some imperfections off my paint was good. So they didn't end up working on my car, but I appreciate how friendly they were and willing to give me professional advice. It's just refreshing because so few places have great customer service anymore.
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April 2021 by Chris Welsh
Great people, great work and on time
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December 2020 by Kelly Volz
Paul and his team are friendly, efficient and communicate well. You feel as though you are a part of a family when working with members of Paul Quattro team.
