JCPenney is a large retailer offering a variety of apparel, home furnishings, and other products. Their stores carry kids', men's, and women's clothing, as well as footwear, jewelry, and accessories. Online shoppers can take advantage of free shipping and curbside pickup. The store also features a beauty concept with skincare, makeup, and beauty deals from various brands. Locally, JCPenney stores offer a range of national brands and private labels. Reviews suggest that JCPenney stores may have limited selection, especially in certain sizes. Prices can be higher in-store compared to online deals. Some customers have noted that styles may be a year or two behind the latest trends. However, employees are often friendly and helpful, going above and beyond to assist customers. Those who have visited JCPenney stores have found some nice items on markdown, including jewelry. Overall, JCPenney seems to offer a decent shopping experience, with some room for improvement in terms of selection and pricing.
I had a very difficult return to do at 11am and Keisha at Customer Service helped my mother and I out, saving us over $200. Thank you Keisha!!!
November 2025
The store has benefited from the reduced hours. There seems to be enough friendly customer reps to help you with any questions. The store is well stocked and a good selection.
August 2025
Very good shoping experience with great attractive price
