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March 2024 by Susan Dudley
At Pearle Vision, the people are always so kind and professional. Dr. McKimmie is amazing, but it all starts when you walk in the door. They are pleasant respectful and knowledgable. Highly recommend.
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March 2024 by david475
Very nice people. wonderful experience
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December 2023 by Wayne Mozzo
Dr. Christine McKimmie is fantastic!!! She is very professional, and asked me couple questions after I told her my issues. Gave me several key information that I should be aware of and keep an eye on. Also made me aware of the MVA guidelines on eye sight (very useful information). But overall very satisfied with the customer service and exam. I would recommend her 100%!
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August 2023 by Ron Scott
The optometrists are get! They listened to all of my concerns and questions l had. I would recommend them to anyone and everyone! Thank you Dr. Jung!!!
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August 2023 by Travis Lynch
They are very helpful and patient in finding the right frame and working in your insurance plan to get best pair of glasses at a reasonable price.
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June 2023 by Shay Jones Duncan
Wow, epic FAIL, Pearle Vision. My 82 year old mom has been a customer for years. In fact, when she moved 13 years ago to MD from MI, she continued to support Pearle Vision because she was already familiar with your service and products. My mom visited PV recently (about 2 weeks ago) and got her annual exam. I instructed my mom to also ask for her PUPILLARY DISTANCE measurement while there. Pearle Vision REFUSED to give it to her because she was not getting her glasses at this location. She told them she has always bought glasses with PV, and though it has been 3 years since she bought some of your costly frames, she is a long-standing PV customer. Her finances no longer allow her the luxury of $400-$500 frames with prescriptions from your store. Again it was reiterated that PV will withhold measuring her pupils to ensure she gets her prescription filled with JUST THEM.That is a shame! My mom has been a loyal customer for years; she needs the PD # so she can buy some more affordable glasses (I intend on purchasing her an extra pair or two online). She PAID for the eye exam but not having a PD means she cannot purchase online, MORE AFFORDABLE glasses. Yes, she can just Google “how to get your pupillary distance” and do it herself, but why should she have to do that when the employees at PV already know how to do it?My mother is never coming back. I am sure PV’s treatment of her has been the talk of conversation in the retirement home (where nearly 100 senior citizens reside) all week! Look how many customers PEARLE VISION could have had by doing something as simple as giving a customer her PD number. Well, if you are reading this—there is a SOLUTION…The WALMART SUPER-CENTER in California, MD will ABSOLUTELY give you your PD with an eye exam! In fact, even though my mother has already paid for her eye exam at Pearle Vision, they said if my mom comes in, they will measure her eyes (as PEARLE VISION SHOULD HAVE AND COULD HAVE DONE) for her for free!THAT is the personification of customer service!! My mom told EVERYONE in her building how kind Jenna was at WALMART and even though she did not purchase from Walmart Vision, they impressed her with their customer service.Shame on you, Pearle Vision. You lost a lifelong customer, and potentially an entire apartment complex of new clients because “your company policy” is to withhold a simple measurement (in an effort to FORCE a customer to only purchase from you). Compassion is what makes and KEEPS a customer; and you could learn a thing or two from Walmart!
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May 2023 by Shay J.
Wow, epic FAIL, Pearle Vision. My 82 year old mom has been a customer for years. In fact, when she moved 13 years ago to MD from MI, she continued to support Pearle Vision because she was already familiar with your service and products. My mom visited PV recently (about 2 weeks ago) and got her annual exam. I instructed my mom to also ask for her PUPILLARY DISTANCE measurement while there. Pearle Vision REFUSED to give it to her because she was not getting her glasses at this location. She told them she has always bought glasses with PV, and though it has been 3 years since she bought some of your costly frames, she is a long-standing PV customer. Her finances no longer allow her the luxury of $400-$500 frames with prescriptions from your store. Again it was reiterated that PV will withhold measuring her pupils to ensure she gets her prescription filled with JUST THEM. That is a shame! My mom has been a loyal customer for years; she needs the PD # so she can buy some more affordable glasses (I intend on purchasing her an extra pair or two online). She PAID for the eye exam but not having a PD means she cannot purchase online, MORE AFFORDABLE glasses. Yes, she can just Google "how to get your pupillary distance" and do it herself, but why should she have to do that when the employees at PV already know how to do it?My mother is never coming back. I am sure PV's treatment of her has been the talk of conversation in the retirement home (where nearly 100 senior citizens reside) all week! Look how many customers PEARLE VISION could have had by doing something as simple as giving a customer her PD number. Well, if you are reading this--there is a SOLUTION...The WALMART SUPER-CENTER in California, MD will ABSOLUTELY give you your PD with an eye exam! In fact, even though my mother has already paid for her eye exam at Pearle Vision, they said if my mom comes in, they will measure her eyes (as PEARLE VISION SHOULD HAVE AND COULD HAVE DONE) for her for free!THAT is the personification of customer service!! My mom told EVERYONE in her building how kind Jenna was at WALMART and even though she did not purchase from Walmart Vision, they impressed her with their customer service.Shame on you, Pearle Vision. You lost a lifelong customer, and potentially an entire apartment complex of new clients because "your company policy" is to withhold a simple measurement (in an effort to FORCE a customer to only purchase from you). Compassion is what makes and KEEPS a customer; and you could learn a thing or two from Walmart!
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April 2023 by Twilight Cleric
First time going to this place, staff (Becca and Brooke) have been super awesome and helpful when trying out and picking frame as well as adjusting them days later. Dr. McKimmie is very friendly and informative. Would go back in a heartbeat to get my eyes checked out with how easy and friendly it was.
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April 2023 by Mashy Runo
Dr. Christine McKimmie is fantastic!!! She is very professional, listens to your concerns, and clearly communicates with you. LOVE THIS PLACE!!! The entire staff is AWESOME! Thanks for all your help, I truly appreciate you all!!!
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March 2023 by Jon Tennison
I went for an eye exam to find out my prescription. They purposefully withheld key information to prevent me from being able to buy glasses elsewhere. They do not disclose this at any point in their process unless you ask. You will pay for an eye exam that is 100% useless to you unless you're looking to pay for designer frames. I took off work for the first pointless appointment. Then after some choice words over the phone i was told that if I came back to the store they would do the measurement. I drove back to the store a second time and was told basically that I had been lied to on the phone and they will not do the pd measurement unless I buy from them.
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February 2023 by Laura
Everyone was really wonderful from the woman who greeted me, to Dr Jung, to the woman who helped me order my glasses. So happy we found this place! Highly recommend - excellent experience.
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February 2023 by Maggie Smallwood
Dr. Jung is the best! Very thorough, addresses all my concerns, and incredibly knowledgeable. I know I am getting the best care when I see her!
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December 2022 by mick fravel
What a fantastic experience!I was in a car accident the night before, had an eye exam scheduled for about two weeks out but my glasses were broken. Calling in, they were lovely enough to squeeze me in same day! They even managed to fix my old glasses just enough to be wearable until my new ones come in. Everyone there is so incredible and nice and I highly recommend!
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September 2022 by Michelle Merrill
They need to pay attention not mixed with different brand eye glasses that I order August 27th
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September 2022 by shelia smalls
The doctors and staff are very knowledgeable, kind and considerate of each patients specific needs.
