PetSmart is a leading pet supply and services retailer known for its wide selection of products and friendly staff. It offers over 10,000 items both in stores and online, catering to dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, gerbils, hamsters, and mice. Customers appreciate the convenience of shopping online with options for quick pickup within two hours. Many store locations provide additional services such as dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and adoption. Shoppers often praise the availability and variety of products, noting that PetSmart is a one-stop shop for pet needs. The staff is generally friendly, knowledgeable, and attentive, making the shopping experience positive. For example, grooming staff, especially Amber, is highly recommended for their excellent service, consistently making pet owners feel welcomed and appreciated. Customers also value the cleanliness of the stores and the health of the animals, often mentioning that the fish tanks are well-maintained with no dead fish visible. However, some reviews mention higher prices compared to other retailers like Walmart or Amazon, which makes some customers only shop there when necessary. One customer shared a less positive experience regarding a price increase for puppy baths, which now vary based on breed and size. Despite occasional issues, such as inconsistent service or pricing, PetSmart remains a popular choice for pet owners seeking a comprehensive selection of pet supplies and caring services. Overall, PetSmart is seen as a reliable, well-stocked store with friendly staff, though some would appreciate lower prices.
