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November 2023 by Delante Dixon
Passport BMW was just exceptional. The help from Mr. Zach Haynes & Mr. Ken Brokaw in services were perfect. Although they’re busy 24.7 with multiple customers and calls, they didn’t let that overwhelm them and actually cared about what I requested on my BMW. Those 2 treated me with respect and stayed on top of my car, providing me with updates. The parts department was amazing, the cafeteria was actually great and surprisingly cheap. Nice gift shop, beautiful new BMWs to explore on the showroom floor and an awesome lounge upstairs with sofas and TVs. I also received a loaner vehicle because my BMW had to be kept there overnight. Everything was perfect. From their professionalism to actually caring about what you want & need. I appreciate you guys so much. Will absolutely be returning for services and potentially buying a new vehicle. THANK YOU!
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November 2023 by garyzmail
I normally don't write reviews, especially not positive reviews, and never one for a car dealer. However I think the service I got from Passport is worth writing a positive review. The people I worked with, namely Milos Petric, Rachel Clancy, and Davaughn Paige are super nice, friendly and very flexible as well as accommodating. I had an unusual situation (insurance company system down) and the Passport crew kept me up. So THANK YOU! BTW, I love this car I got:-)
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November 2023 by Sondus Bellow
This dealership is absolutely wonderful. Mr. Joon Song was an amazing person to deal with. He made our experience extremely smooth and a complete joy. Years ago we had a really terrible experience when trying to buy a new car and we swore we would never go to a traditional dealership again. However, Joon completely took away any worries we had. We never felt pressured, never felt forced and always felt in complete control. He helped us find the car of our dream, offered us an amazing deal! We look are super excited to enjoy our brand new car and if we are adding a second car to our family, there’s no doubt in our mind that this will be our first stop and he will be our point of contact.
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October 2023 by Timothy Banks
This is to share my wonderful experience with Mr. William Bush at Passport BMW while purchasing my 2024 BMW X4. Overall, Will was knowledgeable, respectful, & non-pressuring regarding the ordering & purchasing of the vehicle. Furthermore, he was particularly accommodating regarding the purchase & financing process so as to minimize the time it normally takes to purchase a vehicle. After doing some significant research on luxury vehicles, I am very pleased with my new X4 & the experience at Passport BMW, & I would highly recommend them both.
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October 2023 by Victoria Hoyos
Elias was great & helped me get my first big girl purchase, a BMW 330i. He was very very nice, knowledgeable, & made the process very fast & easy. I wasted my time (about 5hours) at another dealership… just for them to run my credit only & left with no car. Then I came here around 5-6pm. I left around 8pm with my new car & I love it ! Thanks Elias (:
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October 2023 by Maria Kight
Thank you Nathan and everyone at Passport BMW for making the car buying process easy and enjoyable! From setting up an appointment to finalizing all of the paperwork I felt welcomed and appreciated. Nathan was friendly and knowledgeable, answering all of my questions and making sure I was comfortable and never felt pressured or rushed. I also got a great deal on my trade in so I didn’t have to worry about selling my old car myself which was a huge relief. I 100% recommend Nathan and the Passport BMW team for your car buying needs.
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October 2023 by Jewel Anderson
So, my husband and I both bought brand new cars from Passport BMW last month. It was originally supposed to be me purchasing a 2024 BMW X3 Sdrive 20i. We live in Georgia and I was shopping around for the best possible deals. It was my first time purchasing a vehicle online and John Accettullo did a fantastic job of walking me through every step of the way with excellent and professional communication! As a matter of fact, he was so great with me, that my husband reached out to him and decided to trade in his old BMW for a brand new one. John provided excellent service with my husband purchasing a brand new 2023 BMW i4 EV. Both cars were delivered to our house at the same time. It was a beautiful experience. The finance department did a wonderful job with sending documents for us to sign, in a very quick and efficient manner. I will certainly recommend Passport BMW to anyone looking to purchase a BMW!
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September 2023 by M C.
Long Distance Sale From MD to Midwest--Nana Prempeh was greatWe purchased a 2023 X5 40i Passport BMW Service Loaner in July 2023 that I found online from 1,200 miles away in the upper Midwest. It had the right exterior and interior colors that we were looking for and we wanted the 2023 to avoid the 2024 LCI changes with the curved instrument display and removal of climate control and other buttons. Passport had the exact car with a reasonable discount given it had been in service for 9 months and had 8,000 miles. Interestingly, many of our local Dealers had these same service loaners in different color combinations and similar mileage but they were still selling them for MSRP. Our local Dealer had one that they dropped $5k below MSRP in May or June but then raised it back to MSRP a week later due to "market conditions". So we were interested in the one at Passport BMW.We had never bought a car online before but figured we would give it a shot with a Dealer. We searched the Passport BMW reviews and Nana Prempeh's name came up many times from satisfied customers, so I gave him a call. He was just as nice and responsive as the reviews indicated and he had me signed up for the car within a day after he confirmed he had looked it over for any odd dings or dents etc and it was as nice as pictured. Nana even threw in some all weather mats and some BMW merchandise for us which was a nice touch given we never even met in person. Nana had us work with Davaughn Paige in the Finance Department to lock up the sale with a credit card amount and the rest financed through BMWFS, so no checks or wire transfers, etc. Davaughn explained all the optional programs available in light of the vehicle being a service loaner and not quite "new". Nana also put us in contact with a shipping company that was great and gave us a quote for shipping it in a smaller two car covered trailer. We paid the shipper directly once Davaughn could release the car and they literally had it to our house (1,200 miles away) late the next day. The car came with a Maryland temporary plate in the back and it took some time to get everything flipped to our home state and get local plates issued but Passport took care of all that--all the local sales tax, registration fees and filings etc. Every time we contacted Nana to check on the status of our home state plates he responded promptly and assured us that they were on their way. All in all a great experience with Nana and Davaughn at Passport BMW. Nana can be reached at nana.prempeh@passportaut…, work 301-702-4674, cell 240-702-4674.
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September 2023 by Brent Mcduffie
I just bought a 2024 X3 M40i recently from Passport BMW and was happy with how everything turned out. I worked the deal with Peter Chun over the phone and via text messaging before I bought the car and he never pressured me into it and wasn’t sold a bunch of add ons that didn’t need nor wanted. I would highly recommend you giving him a chance if you’re in the market for a new vehicle. This is my second BMW I have bought from Passport (other one was from another dealership) and happy I went with them the second time as well.
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September 2023 by Kevin Whitney
Great professional sales staff. Will was courteous, knowledgeable and patient. The BMW showroom is perhaps one of the cleanest and beautifully designed showrooms I’ve ever seen. A work of art. I must say I’m pretty damn impressed with my buying experience. I highly recommend Passport BMW.??
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September 2023 by John S.
I've had an excellent experience buying two X3s at Passport. Ben has treated us well and does a good job communicating with us. He's not your typical high pressure salesperson.
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September 2023 by Sean-Michael Rodrigues
I had an exceptional car buying experience at this dealership! Joon, the salesman, was incredibly knowledgeable and patient, guiding me through the best vehicle options without any pressure. His respect and dedication went above and beyond my expectations. Joon also kept me updated throughout the process of designing and ordering my vehicle, which added a personal touch to the experience. Jeff, the finance manager, also impressed me with his informative and low-pressure approach, providing a great experience. I wholeheartedly recommend this dealership.
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August 2023 by Elvis Pimentel
Nathan Tibbetts helped me to get my dreams comes true. Is my first BMW and it’s amazing!.When I started looking for a new car, I was recommend by a friend to go with Nathan, he is an expert in his area, will guide you through the whole process from beginning to the completion of your deal as he did with me.I would recommend him and will do business with him again, for sure.
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August 2023 by Hayden Alsvig
If you are looking for a car, I highly suggest Mr. Nana Prempeh. He was extremely professional and had a positive attitude the entire time. He helped make the process go smooth and provided amazing customer service from beginning to end…which is not always common when it comes to dealerships. I’m very thankful to have had him as my sales representative and look forward to working with him in the future when it’s time for another car! Until then, I will enjoy my new 2024 BMW i4! Couldn’t have done it without you Nana and the rest of the great team there at Passport BMW!
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August 2023 by Nathan Klein
Purchased my first bmw ever and had an exceptional experience with the dealership and the entire process! Ordered a 2024 X5 50e and Greg Chery was was an outstanding sales consultant. No pressure and incredibly knowledgeable and helpful throughout the process.I’ve never written a review of a dealership before but the experience was so great I wanted to share. Best thing I can say is that everyone there was extremely respectful of my time and didn’t push anything I didn’t want. Thank you Passport BMW!!
