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February 2024 by Kim Williams
My tax preparer Ms. Mary Harley that is awesome. If she leaves, I am looking for a new preparer.
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April 2023 by Sh Sh
They are very helpful and went above and beyond to help me.
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February 2023 by Sekeithia Tyler (OAG)
Thank you Ms. Mary for all you do! The Tyler Family
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May 2022 by Karen McCrary
My preparer was efficient, informative and friendly. Customer service means everything to me.
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April 2022 by Moon Shine
The tax professional assigned to me was extremely helpful, patient, and insightful when it came to answering my seemingly endless calls and questions. I'm already recommending her to everyone I hear talking about a refund!
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April 2022 by Dwayne Waugh
The unprofessional customer service I was shown when arriving at the particular location
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April 2022 by D P.
I submitted all my docs online on 4/11 to a Tax Preparer (Aisha Abram) near me in DC. No work was done. I noticed online on 4/15 that it was transferred to Ida Fairley in the Cap. Heights office. I emailed Ms. Fairley that day to introduce myself and to explain the documents already submitted. There was back and forth emails between us on 4/16 and I questioned whether she read my emails as I was continuously repeating myself. From here on, silence on her part. I called the office on 4/18 to get the status and left a message with the front desk. Still, I never heard from Ms. Fairley. Luckily, I was able to complete my taxes via another avenue. Amusingly, my tax status in H&R Block is still 'in-progress'. But, after over 20 yrs., I will no longer be a customer.
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April 2022 by Asia B
My main tax preparer Jacqueline Elliott hasn't been fully responsive( only had communication with her 3 times [3/11/22, 3/12/22, 3/24/22] and the rest, she was out of the office for personal reasons and her apparently having covid sickness) and her mom, another preparer, Felicia Williams was condensing, unprofessional, and very short with any help I needed today. I'd never come back. They need customer service and professional etiquette classes. Elliott was nice, just out of the office with limited acces to her and I had to hunt her down with all 3 of her locations she works at. Williams is the worst "professional". She acted as if I got on her nerves or was bothering her about my taxes where I barely got any updates! She even told me as I decided not to proceed with their services due to high fee payment, "let me take you out my system right now. Have a good day".
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April 2022 by Asia B.
My main tax preparer Jacqueline Elliott hasn't been fully responsive( only had communication with her 3 times [3/11/22, 3/12/22, 3/24/22] and the rest, she was out of the office for personal reasons and her apparently having covid sickness) and her mom, another preparer, Felicia Williams was condensing, unprofessional, and very short with any help I needed today. I'd never come back. They need customer service and professional etiquette classes. Elliott was nice, just out of the office with limited acces to her and I had to hunt her down with all 3 of her locations she works at. Williams is the worst "professional". She acted as if I got on her nerves or was bothering her about my taxes where I barely got any updates! She even told me as I decided not to proceed with their services due to high fee payment, "let me take you out my system right now. Have a good day". I only requested status updates! Took a month of my time for nothing but bad attitude and runaway preparers.
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March 2022 by Craig Walker
Had great service with the tax person ?
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March 2022 by Debra Walker
Ms. Diaz has completed my taxes for the past several years and she has demonstrated knowledge and experience in doing taxes. She listens attentively, ask the right questions and is up-to-date on what can and cannot be done to ensure the best possible results. I have confidence in her abilities to ensure that my taxes are prepared accurately.
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February 2022 by Nay Duell
She was very helpful and patient to ensure I got my maximum refund. I am very happy
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February 2022 by Romelus Martin
Good customer service they have patience and they do there best
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February 2022 by Chukwuebuka Jideani
Felicia Williams is friendly, knowledgeable, and an expert with my taxes!
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April 2021 by Angela Brown
The lady I worked with yesterday was awesome. Ms.Pearl Schell. Very nice.