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February 2024 by Maurice Wigfall
Not impressed I came this morning to get a Cashier’s Check I requested on line and I got email saying go to the front desk. This is my third time at this institution and it successfull the previous times. Now the young lady tells me to get in at the teller. My reasoning is that there's no consistency at all.......
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February 2024 by Shanique Harris
I had the worst experience at this branch today.
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December 2023 by Anari Miller
Thank you Kendra for helping my mom open her checking account…… William please do better. You delayed our process in opening a new account by telling us we needed required documents. Come to find out we didn’t( Thank you again Kendra your amazing). If you can’t deal with the high volume of customers this branch has apply for something that’s more suitable to you rather than wasting people’s time. Then to make matters worse you had an attitude the whole time. A person like you would make me take my business and money else where…… YOU NEED MORE CUSTOMER SERVICE TRAINING
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November 2023 by Reginald Phillips
ATMs always acting up. Drive up ATM as well. In this time of year they should have two drive up ATM.
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October 2023 by Demskinz 21
Worzt bank ever atms r theworst ever a employee at this branch stole my debit card after the atm malfunctioned and kept my card after i was promised by customer care that my card will not be released till the bank opens and when it did i recieved a notification that my card has been swiped at the wawa across the street building
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September 2023 by Ciara Long
Definitely not your standard NFCU customer service but I also just moved to md from va. The parking lot was hectic and difficult to navigate. There was no one at the front to greet people and the tellers seemed to be more focused on chatting with each other than engaging customers. Thinking this may be a fluke but looking at other reviews, it may be time for management to address some common areas of concern at this location. Hope to see improvements.
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September 2023 by Cheryl Hines
I was in line and I guess the drive thru truly closes at 2pm. It would have been nice if someone responded and said sorry we are closed. I wa in the line all that time.
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September 2023 by Beverly Byam-Hercules
Often times the lines are long and there may be one or two tellers working. At times the wait for office transactions are exorbitant, anywhere from 30 to 1 hour. When you look around there may be personnel sitting in an empty office or at the counters not attending to anyone.
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August 2023 by Tracie Moore
This review is based on the use of the ATM. It’s dangerous dangerous dangerous…. It’s isolated needs more lights to brighten the area at night. I didn’t feel safe using the drive through ATM …. This is not a safe location especially at night
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August 2023 by Gail Little
Not welcoming at all I was just there on Saturday morning and the teller that help me well let me say rude and sarcastically helped me. I will never come to that location again this is the second time I have been handled that way. I have been with Navy Federal for over 10yrs this is sad. Security even mean for no reason makes you don't want to ask for anything in there
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May 2023 by Samuel “BLUE” Vinton
Wasn't that warm of a welcome. I asked the individuals that checked me in for a trash can and was told "we don't have one" I asked why and they said "they removed them because "it stayed full" so people keep throwing trash on the ground. So to eliminate that, they removed the trash cans" ??♂️ Totally unprofessional
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April 2023 by Loretta Simmons
I love going to this branch because the tellers and the staff have always been very friendly and helpful. Love this branch and love Navy Federal Credit Union .
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March 2023 by Monika McCrea Alleyne
Love the environment and the staff are very friendly and courteous. Love the amazing offers and incentives they provide to me as a customer.
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January 2023 by PJ Bright
It appears any check deposits at this branch are automatically placed on a 5 business day hold so you only receive credit of up to $225 and the remainder of funds are released 6 or more days later - any Federal holidays makes it even longer. It doesn't appear to matter which bank the check is written against or the vendor. I'm not sure why the security team at this location likes to place checks on extended hold. Are they genuine security concerns or a work management issue?
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January 2023 by David Horning
Worst costumer service in banking. Every time I come into this certain bank I get treated like trash. They don't know how to talk to people what so ever. The assistant GM is the worst manager I have ever delt with. She went to the point to calling me names in get office. She wouldn't look me in the eye and answer questions. My banking days with this bank are numbered. I belive the assistant GMs name was Doslin or something like that. She wouldn't give me her nameCandy is the best employee in the branch. She knows how to speak to people. Replace everyone else
