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September 2023 by Angela R.
I purchased a rollator from Amazon and after putting it together realized it was too heavy for me to easily get it in and out of my car. Loved it but not good if I couldn't take it with me. So I went here to see what I could find. After telling my story the young lady went to my car with me to help me possibly get it into my car using a better strategy than I was doing. It made it better but just too heavy. I went back in to the store and found one I could easily handle and get it and out of my car. They never suggested that I buy a new one before trying to help me not to have to purchase a different one. I know now if I need medical equipment I am coming here first as the prices are very comparable to Amazon and I am going to have what I need and not be convinced I need something I don't. Good customer service is hard to find and I received the best I have had in a LONG time.
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December 2022 by Trudy M.
We were in need of one item in beginning & we were fortunate enough to discuss w/Tina our situation. She was able to know what our needs were going to be even before we did. Tina is very kind, receptive & could put us at ease & such made us more comfortable in being able to realize our situation & needs. Tina is a gem, we want everyone to know this and this store is a gold mine .
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July 2021 by mukesh patel
very good service , Tosha and and John Zacharkohelped lot
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July 2021 by Mike Faust
I have been in a manual wheelchair for 45 years and this is the most efficient, professional and most wonderful customer care servicing company I have ever dealt with. American Medical Equipment have not only expertly repaired my previous wheelchair numerous times but I also recently purchased a new wheelchair from them and they have been outstanding in every way during the entire process. I highly recommend this knowledgeable, honest, and friendly caring company.
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March 2021 by Dan Taylor
I needed a repair on my medical boot. They didn’t have a part but put a screw in it and BAM! They fixed it. Didn’t even charge me. HIGHLY recommend going to them for all your medical supply needs. Thank you guys so much!!!
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October 2020 by Judi Braggins
Best service, excellent help from staff. Thank you Donna for going above and beyond to determine history and eligibility. AME is my first call for supplies and equipment.
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November 2019 by Vicki Nunnally
This store had everything I needed. Jackie was knowledgable and extremely helpful. I will visit this store again for any future needs. Great staff.
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October 2019 by Anne MacDougall
Absolutely fantastic service
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September 2019 by Mocha marve
They NEVER answer the phone when you call. It's horrible to say the least
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August 2019 by Dana Couch
Brought my mom in for her diabetic shoes. AME has a private shoe boutique for personal attention and a very large selection of Medicare approved footwear. Sharlene is caring, knowledgeable and provided excellent care for my mom's foot eval and fitting. The staff goes the extra mile to work with your doctor and handles the Medicare billing
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July 2019 by Dana C.
Brought my mom in for her diabetic shoes. AME has a private shoe boutique for personal attention and a very large selection of Medicare approved footwear. Sharlene is caring, knowledgeable and provided excellent care for my mom's foot eval and fitting. The staff goes the extra mile to work with you and handles the Medicare billing
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April 2019 by Margaret Honeywell
Great folks working at American Medical Equipment - Very Compassionate. Just to name a few: General manager - Akim ; Technician and Salesperson - Roman ; Customer Service - Tina. We needed replacement for power wheelchair - Tina arranged for technician - Roman to be of assistance. They offered to bring the equipment next day ; moreover while talking to the manager - Akim - He kindly agreed to bring two power wheelchairs, so my husband who is home bound would be able to make a choice. Roman came next day, made adjustments on the spot and left the chair to try it out during a few days. For reasons outside our control we had to return the power wheelchair after a few days. And guess what - no questions asked - all the money was reimbursed - even without charging delivery fee according to company policy. We will definitely contact American Medical Equipment if in need of any equipment, repair needs or supplies.
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April 2019 by Honor Shevchenko
I called around to several shops looking for a chance to sit and try out lift recliners for my parents. This was the only store with multiple display models. They were friendly on the phone and even better in person. I have been pleased with their customer service.
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April 2019 by Jill Joseph
These people are the epitome of bad faith business people. Bought a bedside commode for my father that was never used. Returned it a few weeks later still wrapped in plastic and they refused to allow the return, pointing out the sign on the desk spelling out their return policy. This was done in a rude manner. After some attempts to reason with them, I cut my losses and left and promised this review so others will be warned. Then I noticed their return policy on the receipt—which of course you'd never see unless you bought something from them. The list of items that are non returnable is probably longer than a list of items that can be returned.
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April 2019 by Linda O'Neill
Have purchased several items, large and small, from this business. The largest purchase was an electric wheelchair. They delivered and configured it to fit my Dad and ensured he was "trained" on how to use it before they left. Have also bought potty chair and support socks and velcro shoes. Yes, price is somewhat costly but medical equipment is costly. Maybe you can find cheaper online but I like the ability to "shop" in the store and not have ship things back if they don't work out. My Dad's velcro shoes accommodated his edema and they've worked out great and the business worked with insurance to cover it.