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October 2023 by Kevin B.
I wish I had read the reviews on this Business because I would have went in another direction. The work that was done on my vehicle was subpar terrible. I brought the issues to Mike and he told me he didn't see what I was talking about. I think he was trying to make me look stupid which I didn't appreciate. I should not have to go back and forth debating with an employee who should just make things right. My car still needs the corrected work done right. I guess I will be waiting another 3 weeks for this business to get there act right. Be careful in your selection with this Body Shop. By the way when the manager got involved he immediately saw the issues, why couldn't Mike see it. I know why because he overlooked the damage. Someone needs to pay more attention to details. I will be giving an update stand by.
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October 2023 by Elisha Trezevant
Auto Body Revolution never again and here’s why:* The repairs to the vehicle were good! No complaints there.* LACK OF PROFESSIONALISM and compassion for the customer from errors made by the front desk (Shelby).*I received a call from Auto Body Revolution that my car was completed and should be ready for pick up that day! I returned the call answered by Shelby, at the front desk. She left me on hold for 30 minutes while I was at work myself. Totally unprofessional, zero apologies, and zero regard for her position within the company.* My vehicle was at Auto Body Evolution for one month and one week. My car was given back to me with ZERO gasoline inside of it and was very dusty inside of my entire vehicle. I didn’t have the time to stay and complain about the cleanliness of the vehicle due to me having get my child from daycare.
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September 2023 by Ayden Yi
Great and friendly people (Even the mechanics!). I would recommend this place to any of my friends.
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September 2023 by Walvin Zetino
The two girls at the front desk are amazing really very helpful!!! the expert Leo Dominguez always attentive to help in everything that is requested !!! My thanks to the whole team!!! I certainly highly recommend them
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August 2023 by Heybest friends
My car was recently broken into and I sent it here for service. Not only did they do an exceptional job, they also cleaned my car. I felt like I was picking up a new car from the dealership.
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August 2023 by Craig Gossman
This shop commits illegal services and will put lives in danger for a $1. I brought my vehicle there for repairs because they could get me in basically right away. Later finding out it's because they'll let your vehicle sit for weeks before even touching it. This shop charged my insurance $15,000 to not only put in a used part but actually a completely different/wrong part for the vehicle. They didn't even install it right. They kept my car for over a month and I could never get straight forward answers. After picking my vehicle up finally as I pulled out of the lot it was immediately making a loud banging sound and grinding. My headlights we brand new and now one of them doesn't work. My front when shield now as an impact point and is cracked. My brand new tires were worn to the WIRE. They took the expensive HID headlight out and replaced it with a cheaper one and the other didn't work at all. I asked if they test drove it and they said yes but there's no way they did especially since the next shop said that the way it was done I was lucky to be alive. When I brought it back they had it for 4 hours and when I drove it away this time nothing changed. This place is a chop shop that has shady business practices and doesn't care about the customers well being in any way. WARNING DO NOT GO HERE.
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August 2023 by Peter Phalen
This shop was a nightmare to deal with. Their rating is artificially inflated -- look at the high score reviews and you'll see ones that were edited up from a lower rating after a manager "made things right" following an initial screw-up.I took my car to this shop to fix a broken rear window. They kept the car for 19 days only to install a faulty window, and left the previously shattered glass all over my car. Even after I drove the car back to the shop for a vacuum they didn't fully clean it up. Due to their careless/faulty work, I had to return to the shop multiple times for them to install another window. The ordeal took over a month--for a window. Edit: I just drove away from the shop for the last time and they appear to have given me a flat tire to top all this off.Do not use this shop.
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July 2023 by freddie degraffinried
I recently had work done at this establishment. I was told initially I had 2 type of damage patterns on my vehicle that was involved in a hit and run accident. I was told the adjuster stated because they saw the video of my vehicle in my garage , something must've fell on my vehicle causing separate damage from the initial hit and run accident. I say all of this because when I went to pick up my vehicle they only fixed the damage that was on the passenger side front quarter panel. The whole extent of the damage went into the front passenger door as well. I was surprised when I saw the job wasn't finished when I came to pick my vehicle up. Needless to say I was highly irrated as they had it for over a month at this point . After several calls to my insurance I was finally able to get my vehicle fully fixed. I picked up my vehicle and it hadn't been fully washed.I also saw that 2 of my Acura valve stem caps were missing. My vehicle had air put into the tires by this shop so they were the last to touch them. I brought this to the managers attention and he didn't remedy this situation. I'll never go there again or recommend them.
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July 2023 by Babatunde Okusi
I respect the professionalism that was given to fix my car. I was updated on a daily basis how work keeps going on my car. When I finally saw my car, I was more than impressed. I will gladly recommend them to anyone.
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June 2023 by Marty B.
Thanks Ben and Evolution team. My Lexus SUV looks new again. Great communication
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June 2023 by Frank Martin (Franco)
They do excellent work the only problem is with anybody shop they never keep on schedule
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June 2023 by Meg Ecker
UPDATE:Rico took over for Progressive claims and worked to get the part needed quickly and has squeezed me in to finish the repairs. Rico was patient, understanding and sympathetic to my experience. His customer service is the standard that should have been set from the beginning.I’d give 0 stars if it were an option. My insurance chose this shop for repairs. I have never received a single phone call despite giving them my phone number 4 times. I have had to repeatedly call them and never get any answers. When I picked up my car there was an entire piece they didn’t repair. They said they would order a part and let my insurance know. Still nothing. 10 days later, I call asking about the part and essentially get “I don’t know. I’ll have someone call you back”. Hands down the worst experience I’ve had.Service: General repairs & maintenance
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June 2023 by Allison Seeney
Took my car here through my insurance company for some minor body repairs. Not only did it take them more than 2 weeks to replace my headlight and fix some scratches on my front fender but they never called to tell me it was ready. Upon further inspection I realized they put the wrong bulbs in my headlights, I dropped the car off with LEDS and picked it up with regular lights in the headlight they replaced, so now I have two different color headlights on my car. On top of all that my car hasn’t ran right since so bad that I ended up stuck on the side of the road 2 weeks after having them “fix” whatever they did. I picked my car up with more problems then I dropped it off with, I would give 0 stars if I could.Service: General repairs & maintenance
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April 2023 by Randall Perry
Very professional group running this location in CatonsvilleNeeded to get my truck fixed after an accident, they handled things, professionally and timely.Leo was very helpful and courteous.My first attempt was to use the Towson Autobody Evolution, however, found it very disappointing, unprofessional service, slow, extremely poor communication, management needs serious improvement at Towson.The workmanship to my truck eventually everything was fixed and works Great, things are clean, neat and excellent.Thank you.I can recommend the Catonsville location to you.Service: Body & Trim
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March 2023 by Sinai Muse
Leo is an outstanding manager. He really believes in great customer service. He fixed all issues with my car, and then some to make up for a few mistakes that were made. Ben one of Leo's team even came out to my home to check my car when there was an issue. Great service, great manager, great team. If there is an issue give them a chance to fix it and they will to show how much great customer service means to them.
