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November 2023 by Superior SoftWash
We have been a client since 2017. The deliver excellent fleet service for us, even picking up our vehicles when needed.
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November 2023 by Samuel Becker
they will charge you $200+ just to read codes and call it "diagnostics". if you want diagnostics done, you'd be better driving up the road and asking AutoZone to plug one in for free.
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October 2023 by Glen Miller
Caton Auto Clinic is the only place we take our car. They are a family owned business and have fantastic employees. They care about your car as tho it was their own. Thanks everyone at Caton Auto Clinic!!Services: Transmission
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September 2023 by Sylvia Biggs
I had an accident in November 2022. I took it to another shop that didn't even do the work!!! Caton Auto not only did a great job on the repair but when I had additional issues I took it back 2 months later and Chris was EXTREMLY instrumental in getting Geico to re-open my initial claim from November and have the addtional damage repaired under coverage. Chris was more than helpful and explained everything in detail. I LOVE Caton Auto, my car has found a home.Services: General repairs & maintenance
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September 2023 by Sylvia Redding
I had an accident in November 2022. I took it to another shop that didn't even do the work!!! Caton Auto not only did a great job on the repair but when I had additional issues I took it back 2 months later and Chris was EXTREMLY instrumental in getting Geico to re-open my initial claim from November and have the addtional damage repaired under coverage. Chris was more than helpful and explained everything in detail. I LOVE Caton Auto, my car has found a home.Services: General repairs & maintenance
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August 2023 by Chip H
First experience with Auto Clinic/Caton Auto for a brake inspection for my 2019 Volvo. Work was honest and performed professionally. Same day service, great customer service. Really like the text based app with estimate and again with invoice. Both texts are followed up with personal calls for discussion or questions. So good to have a reliable honest large, fully equipped shop with a family-owned business appreciation for its customers.
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June 2023 by Christian Brown
Very honest folks, they are very transparent and will not recommend a service that they think is a waste of money. Not the cheapest place, but we will be taking our vehicles here even after we move out of the area. Fantastic communication. Deana is great.
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April 2023 by Julie Schellin
I have gone to Caton Auto twice now this year, as I had been on the lookout for a new mechanic in Catonsville. Very happy with my experience. I especially appreciate the ability to schedule appointments online, and that I received quick responses, and excellent service on my car. Thank you, Chris and Jess!Services: General repairs & maintenance
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April 2023 by Lion King
Top notch customer Service!! I want to mention that I have never been in or used Caton Auto before. My day started with me going to NTB for help with the issue I had after I called the location and the Store Manager requested me to come up to the store so he can help out. Once there, not only was I treated rudely in front of my 9 yr old Daughter, I was told..."I can't help you", "I don't know how to do that", and then pretty much ignored. So, I immediately left NTB and I drove up the street and saw Caton Auto. I decided to stop in. I walk into the office and was greeted by more than 1 person. I mentioned the issue I had and briefly mentioned what happened at NTB. The Service Manager Chris just took care of the issue!! No questions asked, no hassle. He just took care of and resolved the issue, that had nothing to do with Caton Auto. AMAZING!!!! I have already passed out 5 of his business cards and told 15 people of the OUTSTANDING customer service I received. I will continue to speak about this experience I had, and when needed I will take my vehicles here for service.Service: Battery
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April 2023 by Brian Miller
I wanted to thankyou for the great job of fixing my van and getting it done so quickly.We've always used Catons for major vehicle repairs and have always been happy with the results. Your staff and mechanics are top notch. Thankyou again. You guys rock.???Service: Engine repair
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March 2023 by Sharon G.
I was referred to this auto shop by a family member who stated that they had work done there and was pleased with the service results. Listening to them and I decided to take my 2007 chevy Tahoe there for a diagnostic because I was having an engine misfire and the engine light was staying on. It started as a basic diagnose which I was told it would cost 250.00 and then I get another call back stated to look at something else it would cost another 250.00 which was a rip off. The final call I would receive stated that it would cost me $14,000.00 dollars to put a engine in and it maybe more. I had not had any major problems out of my truck, and I brought it brand new in 2007 and I considered myself very lucky to never having to experience any major repairs. Also, my truck was always serviced by Chevy. I was afraid to take my truck to the dealership this time because I thought it would be extremely expensive. However, I called my mechanic at Chevy who told me to bring it in and it is being repaired as we speak at Cheaper cost that makes sense and nowhere near the price they be charging. Bottom line is I was not looking for a handout or to be taken of Advantage of, I just wanted quality work done at responsible PRICE!!!!!!. Oh yeah, I do understand cost of part are a little high, but your prices quotes are out of control.
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March 2023 by Rich Hunt
Extremely professional group. The communication from start to finish was outstandingDeana the Service Advisor was knowledgeable and terrific to work with through the process. She kept the things moving and kept me updated regularly.Kenny was the technician I did not meet him but the quality of work was great. Vehicle runs very wellThank you!!Service: Engine repair
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March 2023 by Brian Wade
Went in for a diagnosis of an issue, agreed to $250 initial diagnosis. Ended up getting billed $1400 without agreeing or signing anything.My vehicle , a 2004 Buick Lesabre, was stalling out randomly without warning. I checked fuel rail pressure and it seemed very low. As my vehicle had just reached 90k miles I assumed this was fuel pump related. I purchased and installed a new fuel pump and to my surprise it did not fix the problem.Feeling stumped I did some quick research for a shop nearby that could diagnose my vehicle. Unfortunately, I chose Caton Auto Clinic. I had my vehicle towed here and agreed on a 250$ diagnosis. They seemed very nice and I felt safe leaving my vehicle with them. My family gave them multiple phone numbers as we work full time and I was leaving the state for a week. A few days later I get of a flight with missed calls from Caton Auto Clinic. My bill was now up to $1400. They went ahead and replaced the issue, which turned out to be a MAF sensor to my frustration, without any permission. When asked why they did this they stated they "had to bite the bullet and go ahead and replace it for us". What in the world? I have never heard of anyone doing work without getting an okay from a owner. In addition to this they charged an extra $100 to tow the car back to the shop when they took the car out during diagnosis and it broke down. They did this even though I specifically told them it stalls and I had it towed there. This was an extremely frustrating experience and I will be making sure everyone I know will be staying far away.Even through my anger I will try and be unbiased during this review. After the work was done they gave a very nice breakdown of what was fixed and pictures of before and after. Was very clear with what was fixed, cleaned, and replaced with pictures. This would have been very nice if they had asked to do an additional $1200 in unsanctioned work.In conclusion if you have no choice but to have work done here: Be very clear about what you want and do not want done, or they may just go ahead and fix everything without asking and charge whatever price they feel fit.Service: General repairs & maintenance
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February 2023 by Susan Sterett
Both my daughter and I take our cars here (and my daughter now lives 50 miles from CAC). I trust what they tell me to get done. They get the work done quickly and well. Need a ride? They'll give you one. Rather work from their lobby? They have tea, coffee, chocolates and good wifi.
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February 2023 by Kathy Hausman
I've been a customer for over 25 years. Although I've heard complaints about service I was always happy until today. I dropped my car off at 8am for my scheduled appointment. I was very clear that the tires needed to be replaced. I received a phone call at 2:45pm that the tech had just finished inspecting my car. I was told I need new tires, air & cabin filter replacement. I asked if the tires would be replaced by today, I was told no. Further I was told the reason they called so late was they had to finish all the work that was done on the cars that were brought in yesterday that was not done. If they didn't have to do the work from yesterday my car would have been looked at earlier today, tires ordered and replaced. I will share my concerns with others to prevent them from expecting their car to be repaired on the day dropped off.I spoke with Scott this morning (Friday Feb 10)and my issues were addressed and resolved. This was a learning situation for all involved. Although I appreciated the offer to replace my tires at no charge, I could not accept. We agreed to split the cost.Service: Oil change
