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November 2023 by Amanda Leonard
Not the best selection and very strict about donation times. The other location in Glen Burnie is better and are way more friendly about donations.
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October 2023 by Ed R
Halloween & Christmas decors available when we visited. Wasn’t expecting to buy something, but I found some interesting kitchen items that I need at good price. Its a Goodwill same as others. Cashier was friendly though, took time to carefully pack the items I bought. Take time to browse, you might get lucky
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October 2023 by A. Jones
This location is sad, very poor selections of items... Plus the staff here is horrible... On several occasions I have tried to drop donations off... but if it is after 330, the male employee who works the drop off area takes pride in refusing to accept donations. Most of us don't get off work until 5, so if I arrive at 3:55, why would he refuse my donation? All he has to do is take the items into the back... but instead he will smirk and tell you "you just missed it".... it's like a game for him or something.. just awful... so save your gas and your time, and avoid his sour attitude and any frustration by just going to a different location.
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September 2023 by Nico Ambush
No good at this Goodwill! Due to an extremely difficult life transition, I had to part with a significant amount of my possessions. I made two large donations to this Goodwill. When I arrived the for the first delivery, my items were scrutinized. On the second delivery, I was verbally insulted by one of the employees at the donation dock. I spoke to the manager as well as sent a letter to the corporate office. I'm going to express that due to this experience; Goodwill will never receive any further business, nor donations from me.
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September 2023 by Heather Wisner
I frequently shop at this location without a problem but today I had the nastiest cashier named Amelia wait on me. She acted as if she hated me as soon as I walked up to her register. I will NEVER allow this woman wait on me ever again!!
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June 2023 by Liz Wunder
Most of the shelves were pretty empty and the prices on clothing were pretty steep. The employees and manger on duty were super friendly and helpful though.
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June 2023 by Gloria
Rude and lazy man wearing a hat working at the Catonsville donation drop off around 2:30 pm on 6/14. Stared that he "didnt feel like walking up and down the steps to accept the donations today". If he cannot bend, lift, or pull donation items by himself, he certainly should not be manning the donation drop off. I will use another location for donations next time
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April 2023 by Monique Campbell
This location has really declined. It’s ridiculous to the point you minus well go to Ross, Marshall’s , Burlington etc it’s more reasonably priced just buying new than being charged ridiculous amounts for common things this dress would be only 4$ brand new but they are charging 25$ it’s just common sense to keep driving pass
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April 2023 by Sarah Coursey
Very nice Goodwill, it's quite large with a nice selection of everything. Prices were very reasonable compared to other Goodwill stores in the Baltimore area. Found some nice plates, a plant pot, and some tchotchkes for my home.
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March 2023 by Onii Saba
Used to be really fond of this place; I’d come here often to get vinyl records—and they were only about 2 bucks each! But they’ve completely gutted the entire section of books and vinyls so there’s very little here. Apparently they’re sending them to online vendors so they can get more money. Shameful and quite disappointing. Won’t ever be coming back here.
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March 2023 by Joy Shipley
Found some nice things and the cashier is always very nice here. She always lets me know my balance in my rewards card. I have received some very good deals here.
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March 2023 by ConsumerReview Chick
Lazy and RUDE! Zero star if I could. Returning items, cashier calls mgr. Waited like 7 mins: nothing. I ask if the mgr is thereCashier proceeds to talk back saying, "you beard me call her". I say, "yes but maybe she didn't hear you on that intercom. Cashier talking back to me.....RUDE and with nonchalant attitude. Long story short. mgr comes out and politely apologes and says she didn't hear me. CASHIER RUDE AF! Don't want to shop here anymore. I'll go to Ellicott City or Timonium Goodwill. Customer service here is an embarrassment to us here in Catonsville. ?
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January 2023 by Patricia Sheely
Like any thrift store you never know what you might find sometimes I get some really good deals sometimes I get things that don't work but they allow you to bring electronics and clothing back for 7 days. It's convenient to my house and so if I get something home and it doesn't fit I just take it back and get something else there's never a problem.Except one time I bought a pocketbook which was new and I paid $12 for it I could have gotten it anywhere for 16 to $20 so when it ripped the very next day when I used it for the first time I was a little upset and I tried to return it and the manager that was on duty would not let me. For months I was going here at least 5 out of 7 days a week just to see what they had but I'm not doing that anymore she really disappointed me I spend a lot of money in that store and I didn't expect to get stuck!! this what I feel like she did to me... so unfortunately things will never be the same. The other day I did get a brand new seven drawer plastic chest for $15 and I think they're about $50 in the store.
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December 2022 by Jeff Weiss
Just loaded my truck and drove 30 min to get here and the donation center is closed. You might ask, why didn't you check if it was open, but that's where you will find that goodwill lists the wrong hours for their store on google maps. They even have a sign with hours on it at the store, so they know when they are closed. Thanks for wasting an enormous amount of my time.
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December 2022 by Demetrice Smith
I went to find a coat for someone in need and luckily there was one sitting there waiting for me. Staff very helpful. The only issue i saw is they need to throw away clothes with holes and heavily soiled. Why sell garbage?
