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August 2023 by Aj Adams
First time at Jay's Auto Services for routine serpentine belt replacement on our 2013 Honda Fit. The dealer where our car is usually serviced quoted $319 for this work, while Jay's did it for $156. Work was completed within 2 hours of my appointment time. Mel is professional, friendly and with apparently very reasonable pricing. I will use Jay's again for my next repair or routine maintenance with confidence that I will receive honest, prompt and professional service.
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August 2023 by Paulo verde
The best auto repair in the greater Baltimore metropolitan area, honest strait forward shop, Mel is a great guy and will always tell like it is, they have worked on all my cars, unfortunately I have moved out of state, but they still work on my daughter's vehicle. The only place that I would trust to do so. Not even the dealer works on her car. Thank you Mel.
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July 2023 by Gabriel Felipe Martinez
It is probably the best auto shop in the area. I will always recommend Jay's to my friends. Mel and his guys know what they are doing, they will always give you an explanation of your car's diagnosis. Experience, knowledge, and honesty are hard to find in car shops these day.Services: Auto engine diagnostic
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July 2023 by Skyler Lopez
A family owned business that I was more than happy giving my money too. I never once felt like I was being cheated or ripped off. Mel the owner is a trust worthy person and a very nice individual that went the extra mile for me taking care of the problems I had with my Jeep. He walked me through the problems so I could see for myself. He remembers you and treats you like a friend and not like a dollar sign. Any problems I ever have in the future car wise I will return and recommend anyone else do the same.
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July 2023 by Carol Shrewsbury
I had such a great experience at Jay's. I had put off bringing in my car for regular service until I was convinced (for no good reason) that it was just going to blow up. Jay's looked everything over and put me at ease. They performed routine maintenance and quickly fixed the minor issues that they encountered. They kept me informed through the whole process and the experience left me feeling much more comfortable about the general condition and safety of my car. Highly recommend.Services: Exhaust
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July 2023 by Steve Iannelli
The only place I'll take my family's cars. Every conversation about what work needs to be done on my car is about my safety and what would make my car as safe to drive as possible. I always get the impression that they're treating my car the way they would treat their own.Services: Electrical repair
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June 2023 by Jenny Torres
Great customer service. I have a crazy work schedule and they always try to accommodate. Got my brakes changed and I noticed afterwards that they were still squeaking. Made another appointment to get it fixed after they ordered another part. I was shocked to learn they weren’t going to charge me for the second appointment - they wanted to ensure the job was done correctly. Quick service too.Service: Brake service & repair
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June 2023 by Ian Baker
Jays Auto has been great. They have helped me through a number of issues with my vehicle, including insurance claims. Mel has been top-notch, honest, and has made sure they are my service center for anything down the road.Services: Tires
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May 2023 by Allison Staton
Honest, fast, reliable, and extremely kind shop! Did an inspection on a new car and was so helpful answering questions I had, was thorough and fair. Quick oil changes too! As a new owner of a used car finding a shop not knowing the area is nerve wracking. I have felt so comfortable and confident coming here I won’t let anyone else touch my car! HIGHLY recommend!!Services: Auto engine diagnostic
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May 2023 by Allison S.
Honest, fast, reliable, and extremely kind shop! Did an inspection on a new car and was so helpful answering questions I had, was thorough and fair. Quick oil changes too! As a new owner of a used car finding a shop not knowing the area is nerve wracking. I have felt so comfortable and confident coming here I won't let anyone else touch my car! HIGHLY recommend!!
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March 2023 by Tracey Mason
Jay's Auto Service is "The Best" Automotive center in the area. They are honest, reliable, and very knowledgeable about Volkswagen, Mini, Buick, BMW, Nissan, and more. I have watched the business evolve over the past few years and am quite impressed.I will continue to use their services and recommend his services to all.-TraceyServices: Exhaust
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January 2023 by Bill Walsh
Best experience at an auto repair shop. Great service and great workers. Can’t say enough about the quality of work and the owner. Mel kept me up to date and informed on every thing his guys were doing. I was in mainly for inspection for a Maryland new title. Also did brakes and oil change. Pricing was good and fair !! To be from out of state and find these guys was a blessing. Any work I might need in the future will go to Jay’s Auto. They are the best.Services: Brakes
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January 2023 by Shannon Henry
Ive been to Jay's a handful of times and each time has really been a great experience. Mel is very knowledgeable and helpful. Even though there was basically a year backlog on my part, he found a way to get one from the dealer to expedite my fix. Really appreciate the guys at Jay's!
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December 2022 by Douglas Vitro
This shop is fantastic. This is the 3rd time we have used them, and I cannot say any part of any of the experiences has been anything short of exceptional. They’ve gone above and beyond to make sure our cars have been perfects and safe, not just the minimum work done. They are communicative and transparent as well as fast. I cannot recommend this place enough.Services: Wheel alignment
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September 2022 by Adrian Rutherford
Professional, courteous, knowledgeable, kind, understanding, and quick! Had to get my door handle fixed, so I contacted Jay’s Auto Service. Once they got the parts in, they called me to come in the following day and got it fixed in only a couple of hours. My car got repaired in no time, would recommend!Services: Oil change
