-
September 2023 by Jay Star
The customer service is impeccable, stop by and see Herb in sales Jordan in finance or Bobby Richard and Pat in service I love these men they take great care of me each visit.
-
July 2023 by Travelling H.
Do not purchase a car from them - be very very careful. We were told that the brakes had been replaced (not) and less than 2 months later the transmission had to be replaced on a 2019 Mazda!
-
May 2023 by Gary T.
My wife took our 2021 CX-5 in for warranty repair of frayed rear outboard seatbelts (both sides). Was told by the service advisor that it's not covered by the warranty (less than 26K miles on car). So I called the service manager, and got his voice mail. Left a message and he did not call back. Ended up calling the dealership 5 times, leaving 3 voicemails and 2 messages with the receptionist, finally asking for the general manager, who was also unavailable. Four days later and I still have not heard back from anyone at Heritage. Had a good buying experience, but if you need service go elsewhere.
-
March 2023 by Peter V.
Great purchasing experience! First time taking both of our kids(6 mo and 2 yr old) to a dealership to buy a car, and the dealership was extreamly helpful. Our sales person was even able to entertain our toddler while we were signing papers, huge help!They worked with us on pricing and got a way lower apr than I though we could get. Highly reccomend this dealership! Great staff and modern amenities throughout.
-
February 2023 by Jazmin Ortiz
Always quality service and customer service ?
-
November 2022 by Tom M.
Our 2006 RX-8 was draining the battery in two days while sitting parked. After changing the battery twice, I brought it in. They proceeded to tell me that the battery I had was not measuring up to having the appropriate amount of cold cranking amps even though it starts the car just fine when it's charged. Their answer was to sell me another battery for $300 which I did not do. I brought the three week old battery back to AutoZone and swapped it for another. The same problem exists. That's because there's a short in the car. You don't need to be a genius to figure this out. I was just hoping to pay someone else to solve the problem instead of lying on my back with a meter on the fuse box to detect the draw.I pointed out to him that the cold cranking amps would have nothing to do with draining the battery in 2 days while parked. His answer "was we do this all the time". They still took me for the $325 diagnostic and solved nothing. The tag line on their receipt says "your satisfaction is their only acceptable grade" I wrote the letter F and circled it.So if your Mazda develops an electrical problem, drive it into a telephone pole and claim the insurance. Otherwise Heritage's answer is to rebuild the car, one piece at a time, until they finally figure out what was wrong. If you want a Mazda, I recommend driving over to Rich Mortons In Pasadena.
-
November 2022 by Darion B.
I brought my car here for maintenance on what I assumed were major issues (engine rattling and shut off while idling, traction control always on and clunky response while driving). I was immediately charged $325 for diagnostics alone, which I thought was ridiculous but agreed anyway because I was already here and wanted the problems diagnosed accurately and addressed quickly.Unfortunately, I got neither of those things here! I met with an employee after the diagnostics test and was first asked how long I'd planned to keep the car (which is only at 125K miles) before I was quoted with nearly $10K in repairs. I then asked to only address the immediate issues that are preventing the car from being driveable and was still recommended a $5K clutch replacement and $500 mass air flow sensor replacement. In my "free" maintenance tech video inspection, I was falsely told that the clutch pedal was stiff and indicated a failing clutch system, which was assessed as the cause of my traction control and driving stability issues. I declined any further service and opted for a battery replacement at the local Autozone (~200), which solved the problem of the car dying while stopped.I also picked up an aftermarket mass air flow sensor from Amazon for $20 and replaced it myself with a screwdriver in 30 seconds. Why was I being charged $500 for this same service by the dealership?My car has been fine after spending $220 on a battery and plastic piece, which is over $100 less than the cost of the diagnostic test alone from this dealer.My experience at Heritage Mazda in Catonsville was very clearly an attempt to either scam me out of $1000's for unnecessary maintenance or trick me into buying a new car off their lot. The customer service was friendly which is why I'm leaving 2 stars instead of just 1.
-
November 2022 by Jade Carbungco-Sanchez
Very neat and comfortable. Please call to get an appointment.
-
November 2022 by John Spriggs
Parts guy know just what I was talking about.
-
October 2022 by Michael B.
TOTALLY UNETHICAL, UNSCRUPULOUS, AND PREDATORY SALES PRACTICES--Dealer advertised $2k over KBB but when I got there, it's based on "their KBB" not "Kbb.com", which valued my car almost $10k less than the *real* Kbb, no they would not pay $2k over Kbb as advertised AND expected ME to recondition the car--on top of market adjustments and processing fees. The sales managers were condescending with the "our Kbb" (there's no such thing). This is exactly why the federal government is getting involved to shut down these predatory practices. Buy here/ pay here dealerships and chop shops are more honest. Based on my experience this morning alone, I won't be returning to any Mile One dealership (anything "Heritage," "Hall," "Motor World," or "Herb Gordon." Updating numerous reviews accordingly.
-
September 2022 by Sebastian R.
I scheduled an appointment over the phone with a service representative for a Saturday. After I arrived, I was told the specific service I had requested is not being offered on a Saturday. This is the second time this happened to me with Heritage Mazda.
-
August 2022 by Korey H.
For a number of years, this dealer had been doing all the service to my car with no issues. Recently it seemed like the service department had changed and not for the better.I had a brake job done in May. A few weeks later, the rear brakes got incredibly noisy. I tried to call to discuss options and kept getting sent to voicemail. Even the call center rep was unable to get patched thru to anyone in service. Finally raised enough hell to get directly patched to someone to discuss it and get an appointment made to have it checked out.Took it in and got a call the next day saying the vehicle was ready. I had asked for someone to call to give me a rundown on what was going on and never got it. Drove over to get the car and they stated that they couldn't find anything wrong from the rear brakes. Drove the car out of service and it started to squeal less than a mile from the dealer.Took it back and asked to speak with service director, Farzad 'Bobby' Aleem. I brought up the phone issue and he told me that it wasn't his problem. When I brought up the brakes, he looked me in the face and asked "what do you want us to do?" He even had the audacity to grab an ice cream cone from one of his coworkers and start eating it in front of me when I was clearly livid about the situation.After some words, he acknowledged that they would put "their best techs" on it in the morning. I told him to give me a call by 10am with an update. The next day, 10am came and went with no update. When I called, he was still aloof to the situation. When I finally got a call that it was "ready," I was unable to get any info on what was actually done.When I pulled up, they informed me that they sprayed braked cleaner and brake lube on it. The brakes started squealing 2 days later.After reaching out to Mazda corp, we agreed to get the car looked at by another dealer. The second dealer found the issue pretty quick. Catonsville did not install the brake pads properly. They left off the brake hardware that pulls the pads away from rotor. Catonsville also used so much brake lube that it was causing some issues. The car has been silent since dealer #2 fixed the brakes.Pretty annoyed that Catonsville messed up a routine brake pad job, couldn't identify the problem after I brought it back several times, were rude, and only wanted to help when I started a case with corporate and left a negative review through the Mazda portal.This dealer will never see me again in any capacity.
-
June 2022 by Deanna D.
My husband sold his car to Heritage Mazda in Catonsville a few weeks ago. He had purchased another car from another dealer and was simply interested in selling his old vehicle. The process was pretty seamless, although we kinda got the run around and on how the payment would be disbursed. Other than that, we had a good experience.
-
January 2022 by Dave H
Deceptive advertising on website, listing \
-
November 2021 by Ralph Wiggins
Great job my sister got her car