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October 2023 by jane mcfadden
Excellent! The male owners name escapes me but wow! I wanted a subtle color and natural look and he nailed it.Services: Acrylic nails
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October 2023 by Sharon Barksdale
Last customer of the day, was treated with the same courtesy and care as if I was the first customer of the day. Michelle was pleasant and nice to talk with. I’ll be going back.Services: Acrylic nails
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October 2023 by Tammy Sapp
This was my first time going to Nail Trix but I am glad I came. A nice man I believe named, Ken, allow me to come 10 before they closed which was nice. Hahn is the person who did a great job with my gel manicure and wax. I will definitely be back in 2 weeks!!!
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October 2023 by Minnie banks
Great service every time i come in there. They also do a great job on my nailsService: Acrylic nails
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September 2023 by Kimberly Jackson
We walked in on a Thursday evening for two full sets & deluxe spa pedicure. There were 4techs working but only two stopped to service us. One sat on his phone the other stayed in the back. So my niece had to wait until the 1st tech finished my daughters nails. I was taken to the back for my pedicure & I had no complaints with my tech she was very professional, played close attention to detail was engaging & friendly. The owner took care of both my daughter & my niece but they got a different experience he was very rude & misspoken. My daughter was unsure of the desired length, I told him short not to long. He began directing them to pick out colors, both girls showed him a picture of what they wanted. He replied the shop doesn’t do designs(which are advertised on the website) So my daughter picked white. After he started she lifted up her hand to show me, I replied no I said short & coffin shaped. He replied okay & continued. After the nails were shaped & set he sent her to wash her hands. She walked to the back to show me I said nope, I asked for short those are entirely too long. So I asked the gentleman to cut them down. He took her back to the front sat her down & started complaining. He told my daughter that she completely wasted his time. So inappropriate & displays horrific customer service!!!!! How can you tell a customer who is patronizing your business that they are a complete waste of time. If I would have gotten wind of this comment before he was done she would have been directed to get up!!!! After her nails were trimmed & cut he began my niece’s nails. She desired a french manicure with pink tips since they didn’t do designs. He snatched her phone while she was displaying the picture and insisted he had it. Rude again!!!! After my service was completed I walked to the front with the girls. He stopped to check me out, I explained I was paying for my daughter & myself and my niece was paying separately. He told me the total and I asked him to apply the student discount they advertised on their website. He got upset & said I had to make two separate transactions which made no sense. He kept insisting that I was not a student & he couldn’t apply this discount to the entire amount. I informed him that I was not swiping my card twice and indeed he could apply the discount to her services only on the itemized line. He got loud and I immediately interrupted him and asked that he lower his tone. Then I explained that he didn’t need to get rude, its not what you say it’s how you say it. I asked him to come explain why this transaction can’t be entered in that way. He got on the register and did just that applied the discount to just her services & I was able to pay together. It was as if he didn’t want to give the discount because he clearly already felt he wasted his time. Horrible delivery & customer service and needless to say we will not be going back!!!! I refuse to give my money to an establishment who does not exude excellent customer service!!!!!
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August 2023 by DIANNA LAKE
Personal, friendly, comfortable, spa-like experience. A totally, soothing, relaxing atmosphere and soft jazz music playing overhead!I LOVE IT!!Thank you to Ken & his beautiful wife!Thank you Nail Trix always!Services: Foot massages
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August 2023 by Crystal James
Michelle, Tony's wife has been doing my nails for several years and she does a great job. I go to her every three weeks and get a manicure, pedicure with gel polish and my eyebrows waxed. I'm always satisfied with her service.Services: Pedicure
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July 2023 by Cyrus Nusum
Unbelievable!!!! My nail tech Ken was sooo personable and even remembered me after not being in for 6months!! Soooo amazing and my nails were difficult but he did them with no problem!! Soooo nice. And NO I’m not old my hands are just wrinkled hahahahaServices: Pedicure
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July 2023 by Shanita Whitehurst
Nail Trix was cool. I needed my nails done BAD. This is my second time and I will be back. I have gel polish. I love my color.
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July 2023 by Teonna H
Bad customer service , I arrived at this salon way before they closed , their open sign was still lit up and it was one person in there and they was closed , the lady and man in there couldn’t even come to the door and say they was closed instead she came to the door and turned the sign off and then didn’t even say anything to me or another customer that was waiting outside, how can you be so rude ? It took one second to come and say we are closed , im not understanding why they were closed more than 30 mins early , I only wanted to get a pedicure , and it was my first time coming to this place and I can definitely say I will never be back !!!!! How rude !!!! I also called them and when I was talking to her she gonna say over and over I can’t hear you.
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May 2023 by lori Johnson
Always a great experience here.I leave feeling and looking good. Great customer service in a timely fashion!Services: Gel manicures
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May 2023 by Porcia Canty
I forgot his name but was very professional kind understanding gave me what I ask for didn't take forever great place will be returning making this my nail shop to go to .Services: Gel manicures
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April 2023 by Moira Anderson
They were absolutely fantastic! I have never received better service before. They were very friendly as well! Highly recommendService: Gel manicures
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March 2023 by Crystal Young
I loved it here the guy made me comfortable an had a lot of jokes ???will be backServices: Gel manicures
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February 2023 by Amor
Tony, Ken and Hahn all serviced me yesterday. Customer service was on point. I was greeted at the door and everyone gave top tier service with professionalism. I will be returning for any service that was provided.Services: Waxing
