PetSmart is the world’s largest pet supply and services retailer, offering a wide range of products for dogs, cats, birds, fish, reptiles, and small animals. Customers appreciate the helpful and friendly staff, with many noting their positive experiences during visits. A manager was recognized for his efficient service, helping a customer apply a discount seamlessly. New customers also reported great experiences, finding the staff to be welcoming and supportive. The grooming services, particularly from a skilled groomer named Angelica, received high praise for her gentle approach with nervous pets. The store maintains a clean and organized environment, and staff members are knowledgeable about various pets, ensuring a pleasant shopping experience. Customers can shop online and enjoy convenient pick-up options, as well as various services like dog training, grooming, boarding, and adoption at select locations.
A very helpful associate called Manager Shane when she was having trouble executing my discount. Shane was friendly, efficient, and chipper while he competently adjusted my sale to the appropriate discount according to my loyalty points. Thank you all to your fast, friendly, and capable service! My pets love you.
July 2024
Person taking care of my dog called out and I didn't find out until I was at the counter checking in.
June 2024
Forget the goods, if they don't have it. Service is always good...
