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November 2023 by Alexa Clements
Quick and easy testing made an appointment for 730 was out of there by 745. Would definitely recommend for blood testing.
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October 2023 by SJ
Pros : fast and no need to waitCons : rude and unfriendly staffConclusion : if you are in rush, this place is good. Otherwise, wouldn't recommend.
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October 2023 by Soojin Im
Pros : fast and no need to waitCons : rude and unfriendly staffConclusion : if you are in rush, this place is good. Otherwise, wouldn't recommend.
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May 2023 by willie grant
The woman at the front desk with the braids gave me A+ service as soon as I walked in the door did my blood work pain free and made sure my paperwork was correct.. thank you so much..
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November 2022 by Bee Songstress
Their was no long wait office was very clean. I have very small rolling veins the tech was very professional compassionate and very good finding my vein I felt nothing for the 1st time ever. I really recommend this office.
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October 2022 by Eric McDonald
Scheduled an appointment. Showed up and the office was closed, no notification or cancellation from quest.
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September 2022 by Hill Brown
I usually don't have to many issues with this place. I would prefer going to Quest because they do a comparison of your tests over time and Labcorp does not. One issue I had was the front check in was telling me they didn't have space for me as a walk in, but there was like one customer in the whole place when I arrived. Someone needs to figure that issue out.I ended up with an order that was combined with 3 physicians. Jennifer listened to what I had to say, figured it out. You are right Jen you did earn your paycheck that day! She was polite the entire time and somehow managed to do my tests without having to stick me twice. I left pretty happy as a customer. Good job.
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August 2022 by Paula Uzoka
I came here to get a titer for school and I am not familiar with the system. I walked in with no appt but they saw me really quickly, which is the only good thing. After I checked in, the worker told me they don’t do tests without an referral or order form (it doesn’t say on the website). She told me to go to questdirect very nonchalantly, with no clear explanation of what to do. I sat down in the waiting room was searching for the test because I assumed it was straightforward. I could not find the test I needed on the site, but no one helped me; I ended up looking up a random test request site and it led me to labcorp, another subpar lab center. I was ignored till I asked where labcorp was and left. Another concern is the sanitary conditions, it feels counterintuitive to require masks but have loads of people touching the door handles while the inside is a warm and dirty environment ideal for infectious transmission, especially in the summer. They didn’t once offer any hand sanitizers or masks, or sanitize the door handles people touch as they come in and go. Judging from the state of healthcare, they’re probably overworked and undervalued but these services aren’t cheap and businesses should be held accountable for their operations.
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June 2022 by MICHEL HILLARD
I am use to scheduling my appointments. I've been doing it for years. Now, the scheduling app is broken. It won't let me schedule. So, I have to walk in and take my chances. ?
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March 2022 by City Streetz
Staff not helpful at all...receptionist barely wanted to answer a question and waiting room was empty...rude and not professional here.
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December 2021 by Angela Greene
I began to schedule an appointment the previous night but almost all of the early morning slots were booked so I decided to walk-in in the afternoon. It was wonderful, only 1 other person was in the waiting room! Once I finished the sign in process, I went straight back to have my blood drawn. I enjoyed the conversation I had with the phlebotomist but most importantly I didn't feel anything. The entire process from beginning to end lasted less than 10 minutes! That is why I pass 4 Quest Labs to always go to Rolling Crossroads.
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December 2021 by Hayden Shelden
The staff at this location is friendly and efficient. Trina is a great phlebotomist, my blood draw was completely painless!
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July 2021 by Olubunmi Elizabeth
The staff are so unprofessional especially the lady called Trina, she was so rude and mean. I was left unattended to while she was outside in her car smoking.I will never advise my worst enemy to visit this center,i was treated like am nothing,imagine this lady called Trina even threatened to void my result just because i expressed my displeasure.Worst experience ?
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March 2021 by Nicole Felts
I had a great experience!Great customer service, very friendly and professional staff. Brittany was my phlebotomist; Trina was the front desk receptionist/ associate.They were on time, and everything went quickly and smoothly.I liked the text service; it was very clear and professional. I was able to wait in my car, although there was a bit of a delay in me receiving the text confirmation to go inside.I gave 4 stars instead of 5 because the building itself seems run down and wasn’t very welcoming or aesthetically pleasing. I’d love to see the inside look nicer for the employees since they have to be there every day! The office was clean though.
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March 2021 by Selena L.
There is no way to contact the office staff with questions about what is needed for a test. Everything is automated and there is no way to reach a live person. Sadly, it would seem that Quest is not interested in customer service. I won't refer others to a place like this.
