-
March 2024 by Matt Defenthaler
Sam and Luke are great to work with. I had four bent wheels from a little off-road adventure I accidentally took and they were able to get me all fixed up within a few hours as I worked from the lobby. I know where I'm going in the future for any wheel repairs!
-
November 2023 by Samantha G.
**********WARNING**********Prior to being an unwitting victim of a crime, I had nothing but positive things to say about my customer experience with Rim Renew – positive about their customer service and quality of work provided. But after having my 750LI BMW easily loaded onto a flatbed tow truck and stealthily driven off in the middle of the night from their property while it awaited servicing – that has changed. In fact, a 1 star rating is more than I want to give (rating was required). I’m sharing my experience here to warn as many people as I can. Bring your l auto to this shop if you want to but do so at your peril (caveat emptor).I dropped my car off to be serviced on 1/2/2023. On 1/5/2023, after diagnosis, I gave approval to complete service and paid in full. Noticing the repair was taking longer than expected, on 1/10/2023 I phoned the shop and spoke with Samuel Friedman, who advised the rim had not come in yet. On 1/13/2023 Sam called to inform me the rim was in but wanted to know if I had picked up my car. The answer was absolutely not. He proceeded to tell me my car was gone. The police were called, and a report filed.Sam and Luke’s attitude about the fact that my car was stolen off of the property while under their care was indifferent. Sam equated my car being stolen from his property to being stolen from a mall parking lot while shopping at Nordstrom’s. Yeah, no – the problem with that analogy is when I shop at Nordy’s I don’t give them my car keys expecting them to service my car while I’m shopping.Beyond their lack of concern, what is most incredible is that my vehicle was missing for 8 days before I was alerted. If you’ve ever been there, you know it’s not a very large lot. I guess I am to believe that for 8 days they didn’t know my car wasn’t there. The lack of responsibility and accountability, the ridiculously late notification, and their sorry-not-our-problem stance added to the nightmare. Unfortunately, there has been no follow-up to show any concern from either Sam or Luke.Lesson learned… Leave your car in the care of Rim Renew, you’re on your own – in EVERY sense.P.S. The car was found in a container on its way to Africa…. Hmmm, interesting, isn’t it???
-
November 2023 by Larry Elliott
Before visiting Rim Renew, my 2008 Toyota Tacoma rims were totally beat and ugly. This was my first time using Rim Renew, and Sam and Luke were super helpful and professional. Since I was getting new tires, I had priced new genuine Toyota rims, which were out of the question. Rim Renew made my old rims look totally like new again, then mounted and balanced my new tires, all at 1/3 the cost of buying identical new Toyota rims. Great value, great service. I highly recommend Rim Renew!
-
November 2023 by Christa Schafer
Many years ago I needed some touch up work on my rims and I was lucky enough to find this place! Fast forwarding to 2023, it turns out that I had a bend in one of my rims and needed to get it rectified. I called Sam, the owner of this awesome shop, and we made a plan to get things fixed up. I was explaining the issues I was feeling when driving on the highway and he was very fast to understand and engage on creating a plan. When I showed up at the shop (their newer location), Luke also remembered me very quickly from years back. Not only do these individuals run an awesome business, but they explain every step of the process and communicate with precision. They are very nice, honest, well priced for their work, and are the right mix of fun. Look no further and give Rim Renew a call! Thanks again, Sam and Luke! You guys rock.
-
November 2023 by kelechi aguwa
Great business this review is almost 5 years overdue btw I frequented this business probably several time between the years of 2018-2020. I use to ride on 22 inch forgiatos and whenever they would be dinged up I would end up buying another rim for about $1500 finally I met the owner and he told me he could just fix them and remount them. Just as he said he would have them fixed up and ready to go efficiently and the same day. Fast forward to Monday. I called for consultation and advice on handling a cracked rim and after all these years the great service was there. Cheers and this is an example of how to run a business consistent great customer service!
-
October 2023 by Thea D
Damaged my right front passenger rim and bought my car to Rim Renew. I met with Luke who explained that they might be able to fix the car and I should bring it back. Brought the car back two days later and the rim was repaired. Job well done Luke I will definitely used your business should I need it again and recommend it to anyone who needs help with rim repair.
-
October 2023 by Henry Parrott
The employees were very nice and helpful. I had been looking for a convenient location to get a wheel repaired and found them conveniently located near my work site. Two minor gripes were it was a little more pricy than expected. This would probably make it more appealing to repair if wheel has cost several hundred dollars. Second, they said it would be repaired by end of work day but I didn't receive a call until the next day. Additionally, I asked if repair tends to make sense. I was told that it does. There's always the possibility of a failure but they offer a one year warranty on work if related to a defect in their workmanship. Overall, I am happy so far.
-
September 2023 by Scott Kim
walked into this place after dealing with a dealer for 2 months trying to get bent rim replaced, they didn't (FYI dont ever pay for additional "protection plan", it's a scam...). Luke the store manager was there and I showed him the rims and he talked me through the process and he had it done in a day. I had 2 alloy wheels bent at the center, very difficult to straighten out but they got it close to 100% and no vibration. they have state of the art equipment and they know what they're doing. highly recommend and great service and work.
-
July 2023 by Rashad Williams
I Just want to say it Rim Renew was a great experience really enjoyed their hospitality. Sam has great customer service got me in and out.Thanks for The great service.
-
March 2023 by Saad Imran
My rim cracked on my bmw, sent it to rim renew and got it back the next day like it was brand new, amazing experience the price was definitely worth it and 5 months later i can say i have had no problems with it.
-
February 2023 by Isabella Yoo
Rim Renew does an outstanding job with any rim needs. They offer repair services, including welding to fix cracks and straightening the bent rims, and cosmetic upgrade with a new shade(s). I've been to the shop couple of times, and every time I visit they explain thoroughly how rims get bent and/or cracked, how the repair process would go, what the price range will be (so you know what to expect), how long the service could take, and what to do to best prevent further damage to the rims. They all seem to be very passionate about their work and are always happy to answer all your questions regarding rims and repairs.My recent experience with Luke, the store manager, was superb! He was very kind, enthusiastic, professional, knowledgeable, yet very polite. Although I had to visit the shop without advance notice or appointment due to unforeseen situation with rim, he took care of my rim on the same day and walked out to my other car with the receipt and the credit card machine for my convenience when I arrived to pick it up (and even asked if I prefer to do so inside if that was my preference ?).He also told me that I may see the tire warning sign for now, but that would go away once I start driving. While it might be something that you already know, because in this stressful situation you may tend to forget, that was really nice of him and gave me peace of mind.It has now been more than a day, and the rim has not caused me any trouble so far.Overall, it was a very impressive experience and craftsmanship! Would definitely recommend this place and would always return whenever needed ?.
-
January 2023 by Joseph Ploskonka
Had a wheel repaired several years ago by one of their competitors, and the wheel came back better but far from what I considered acceptable. I did not go back to complain because I expected the standard push back that I damaged it after I got the wheel back. I took two damaged wheels to Rim Renew; one was the one I had repaired previously. The repair on both wheels exceeded my expectations. Both wheel were repaired perfectly, and looked like they just came off the factory assembly line. Need an alloy wheel repaired, go here; they are the best.
-
December 2022 by Yahaira Matias
I rarely ever leave reviews! But the service I got at Rim Renew was too excellent not to share! Great service from the moment we spoke on the phone, to dropping off my tire, to picking it up. Everyone was so helpful and So nice and respectful. Will definitely be coming back!
-
November 2022 by Joe Mak
I'm glad that I found this shop. Sam is honest business man. He let me know that just 3 of my rims need to be fix instead of all 4. Other rim shops wouldn't tell you that and try to charge you as much as they can. Sam did the job with speed and accuracy, and he charge reasonable price compared to other gives you higher price based on what kind of car you drive. I'm not saying I hope my rims need to be fix in the future but if I have to I will go to him again without hesitation. Their professionalism have earned 5 stars from me. Thank you Sam
-
October 2022 by Benjamin Yonce
Rim Renew did an amazing job sandblasting and powder coating my rusted out wheels from my 1979 Volkswagen. I uploaded a photo of one of the wheels to their website and Sam gave me a quote, and said to just bring the wheels up when it was convenient for me (I'm an hour away). He thought it might be a two week job but they did it in a week and half. They also let me bring new tires for the wheels, which they mounted and balanced. The wheels look great and I can't wait to get them on my car. I highly recommend Rim Renew.
