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January 2024 by L Z
Understaffed and under served. Time to change banks
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December 2023 by Drew B
I opened a checking account with Chris and he couldn't have been friendlier even though I was tired from working the graveyard shift. He was helpful, personable, and someone you would want to be a friend with. I left my bank card at the ATM and they were quick to let me know that I left it in the machine. Good work guys!
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December 2023 by Cecelia
Had our best experience ever in this Truist Bank branch with the branch leader James Serrano who provided excellent services for our CD and money market account set up. He is super polite, considerate and professional. Will go back to him next time if we travel in the neighborhood!
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November 2023 by Christina Burgan
I had to take time off of work to get to the bank. I got here at 450pm and it's states they close at 5pm. They locked up and went home early. It's a Thursday.
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March 2023 by John Hash
Love Chris up there, He is terrific.
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July 2022 by J Coffman
I never write reviews but personally depend on them when I'm out shopping so I feel as though I should tag Catonsville BBT, now Truist as BUYER BEWARE. BBT always fell short when it came to customer service. They never answered the phone and terribly slow processing transactions. Just recently I found out one of my accounts that I don't frequently use had over $400 in monthly fees withdrawn because it fell under the minimum threshold even though I have multiple account with substantial balances to replenish. Once I researched further I realized it had been happening for 3 years and never heard once from BBT that one of my account fell out of compliance until one day I noticed I had an account that was under $50 dollars. I addressed this August of 2020 and have gotten bounced around having to proactively follow up every single time which meant frequent visits to the branch because no one ever answered the phone. When the branch manager finally got involved I felt she brought no value to the situation and didn't really understand the details of the situation. I stayed very patience throughout the last 12 months understanding some of these situations take time to research however in the end Truist kept my money. My advice to all is if you have options I would highly recommend to stay clear of Catonsville Truist. It will be a headache closing all my accounts however after this experience I want nothing to do with this branch and financial institution.
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July 2022 by Kimberly Vance
Staff is very professional, extremely helpful, and very kind . I ve been here on a few occasions, had to do a estate account for a family member who passed, they were more than eager to help and everything was explained to me , questions were answered and they give you the best options .
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July 2022 by Crissy Skoglin
Do not like this bank at all!! Things should be easier not more difficult….. I wish BB&T were still around?
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July 2022 by J C.
I never write reviews but personally depend on them when I'm out shopping so I feel as though I should tag Catonsville BBT, now Truist as BUYER BEWARE. BBT always fell short when it came to customer service. They never answered the phone and terribly slow processing transactions. Just recently I found out one of my accounts that I don't frequently use had over $400 in monthly fees withdrawn because it fell under the minimum threshold even though I have multiple account with substantial balances to replenish. Once I researched further I realized it had been happening for 3 years and never heard once from BBT that one of my account fell out of compliance until one day I noticed I had an account that was under $50 dollars. I addressed this August of 2020 and have gotten bounced around having to proactively follow up every single time which meant frequent visits to the branch because no one ever answered the phone. When the branch manager finally got involved I felt she brought no value to the situation and didn't really understand the details of the situation. I stayed very patience throughout the last 12 months understanding some of these situations take time to research however in the end Truist kept my money. My advice to all is if you have options I would highly recommend to stay clear of Catonsville Truist. It will be a headache closing all my accounts however after this experience I want nothing to do with this branch and financial institution.
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April 2022 by Mintrawattie S. Poole
This tradition is the worst experience. Can't log in on app and phone lines to the 800 number keeps you holding for more than an hour..☹️☹️☹️
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March 2022 by Garrett Yurn
ATM is always down. Inside is dirty and the employees are not informed about what's going on. The manager is a clown who made me disclose publicly that I have a disability. Never using this bank again.
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May 2021 by Milad Shasti
This bank is joke and a waste of time,. average wait time for deposit is 30 mins, they r closed on Saturday which is a huge inconvenience.
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August 2020 by cross char
the service is too slow for a small branch it should have more trained staff
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June 2020 by Bahador Momeni
Friendly staff. A much better experience compared to many other banks
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December 2019 by Kate Tallent
Excellent customer service. Their business banker in particular is top notch.
