-
March 2024 by Clover Wilson
Great customer service. We'll stocked and organized
-
March 2024 by Tricia Toussaint
the Ace of all Aces.
-
March 2024 by Ken Shawyer
They're always willing to assist.
-
March 2024 by Tom Brown
Thank you everyone at the Charlotte Hall Sneade's for all their help resolving a door key issue.We had install a new lock in our patio door and wanted some extra keysAfter two months, they were able to help get the correct blanks and 5 new keys. The keys work perfectlyThank you Tom
-
February 2024 by Charlie B
Great store with a great staff.
-
January 2024 by Albert “Paul” Hallameyer
Very helpful all the employees are on top there game the paint mix was on point and the prices and deals were great!!
-
January 2024 by Jimmy Lapelosa
Huge selection of products to choose from. Numerous employees approached me through out my visit asking if I needed any help finding something. Very friendly staff. Excellent customer service. Long line to check out but went fast because they had all 3 registers open. Great experience.
-
January 2024 by stacy cooke
Sneads is a little pricey at times but they have a wonderful atmosphere and every month if you're on their program they send you coupons to use toward anything you buy the staff are very friendly and caring they go out of your way to help you when you need help I definitely recommend this place
-
January 2024 by Michelle Holmes
One thing I don't like about Charlotte Hall Ace is where they have the shopping carts are located they are hard to get to when coming into the store to shop. Need to move on the other side of the item so you can grab one and start shopping. Instead of trying to get through a maze of items to get to the cart
-
January 2024 by Groundhog
Tonight I went into the Ace Hardware to try to find some bolts for a project that I have at home and could not get a single person to help me with what I was looking for. Instead, they are on the clearance file, laughing, giggling, taking pictures and not even helping any other customers that I could see this is unacceptable. Is this a business or is this a daycare or a hang out for individuals?At the end of the day I ended up, just walking out and discussed
-
December 2023 by CarSmart USA
Went to Ace to buy a nice wheel barrel, I picked one out and the sticker that was taped to it said $139.99 but wait, at the register they claim another $15 assembly fee on top of the price. Why not write that on your sticker? The sticker was clearly made in-house, clerks don’t seem to care, $179 for that is grossly overpriced and misleading. And don’t buy their warranties, absolutely a miserable experience. You got us again with your junk fees
-
November 2023 by Wilson Wilson
This store is amazing!!! The service and knowledge from the staff was vast and accurate when it came to locating 2 items I needed. Each staff member who walked by gave eye contact, smiles, and had positive body posture. My goal was to find lawn edging or aluminum flashing for a project. I had zero hope for finding either as I had first visited Tractor Supply. Tractor Supply explained their stock was seasonal. Sneade's employees were cheerfully willing to help and had no problem walking me over to the products. There was even a moment when 2 items seemed similar. Another employee plugged the item into their device to determine the difference. The other employee when finished replaced the ladder he was using into its safe storage location before helping find hardware next. Smart!! If there was one downside, it would have to be me on making a mistake in measuring beforehand. I hope the employees keep this good service going, and customers be on their very best behavior. Customer service goes both ways. This place is amazingn!
-
November 2023 by DM ONeal
Very friendly and helpful employees. They usually have what I come in for and it's nice not to have to drive to one of the big box stores in Waldorf.One of the few stores in this day and age where you don't have to go looking for someone to help you. They usually offer before you even have to look.The only con and why this is not a five-star review is that the store isn't open on Sundays. I get the message this sends (family, church, Chick-fil-A, Hobby Lobby, etc) but this is 2023 not 1970. A lot of us only have weekends to do our projects around the house and we need places to shop on Sundays.
-
October 2023 by Lynn Inskeep
The staff is helpful and knowledgeable. They helped me find the items I needed quickly and explained how to use them.
-
September 2023 by Joseph Bukis
Had battery for my riding lawnmower. Two prior stores I went to did not carry it. Employees here are always very helpful.
