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March 2023 by Cmom Gromley
We have a nest adjustment situation and after pandemic and inflation ..we re all going thru it. They were so nice and knowledgeable...we had a closure in our closest location so ...just a little further away but great service and hours to pick it is busy but they really focus on you as a individual
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October 2022 by Zizz Marcos
I just left this office, met with Beth Wode, amazing experience, highly recommended. Knowledgeable and friendly. Thanks so much for helping me…
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October 2022 by Paul Young
Excellent client service and made my tax process quick, easy, and not overwhelming
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June 2022 by alittleknowledge isdangerous
Repeat customer, new office location closer to us and friendly staff.
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April 2022 by Sheryl Talley
When calling you usually get voicemail. They do not return phone calls. When they do answer, they put you on hold and don't pick back up. Calls disconnect. This happened last year but I did not expect it again this year. I made an appointment on-line since I could not reach anyone on the phone and received a confirmation request via text message. I amazingly spoke to the receptionist today! My confirmed appointment was for 8:00 p.m. but she said they do not offer services at 8:00 p.m. Was someone going to call me and tell me this???? " They only have one person doing taxes and she is only available until 6:00 p.m." The receptionist uses passive aggressive tactics on the phone and is not professional. No warm and fuzzies here...I am using another service this year and going forward. And to think I planned to bring a new client to the H&R office this year. We are both going to use Lighthouse Tax Service. They picked up the phone on the first ring, they were very polite and professional. Plus, they have a five star review!
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April 2022 by Katy Johnson
We have used your services several times and have been more than satisfied.
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June 2021 by Mallory N.
Do not go here! They talked to my ex(separated) to set up an apt with both of us. I told them I wasn't comfortable with that. They said well you dont need to come in. I told them to file me as separated. I was told ok and they will file it and don't need anything else. I called many times to ask about the status. She was always busy with a client and never called me. Finally I insisted to speak with her. She told me we were legally married and it was an ethics violation but did my ex's taxes! And it was months later. I go to pick up my stuff and she was "working on a file" and couldn't talk despite no client in there, door open andme wanting answers. If it was an "ethics" violation, why wasn't I told that months ago?!? Why was I toldit was being worked on and "researched" and I didn't need to do anything?!? Horrible!!!!!
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June 2021 by Eric Beaufait
Used to go there under old management and they were good. New people are awful. Non-responsive, not professional. I gave them my taxes 3 weeks before deadline and they said they would have them done. They would never respond to any calls or emails about them until I come to find out they filed an extension without my knowledge. If you want to test them call and see how long it takes to get a call back!
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May 2021 by Melinda Posey
Every year I feel I'm meeting with a trust worthy tax preparer and trust gets a five star rating every time. Thank you Beth Wode.
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May 2021 by Sandra Crutchley
Very friendly and answer all my questions.
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May 2021 by Rachel Garrett
What started out as a decent experience quickly went downhill. The appointments available online were not consistent with the actual appointments available. We had a good appointment with the tax preparer, who told us she would help us set up a payment plan through the IRS. However, after the initial appointment, it took the office almost three weeks to complete our tax return. I called the office multiple times to get a status update and every time I was told they could call me back later that day with an update, only to never return my call. Once the tax return was finally completed, no one had information about setting up a payment plan to the IRS. The tax preparer then told us that she could not set up a payment (as she had previously said) and she gave me the phone number for the IRS. I am highly disappointed and dissatisfied with my experience at the Chester H&R Block and I would not recommend you go there.
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April 2021 by Erica Kozee
Fast easy very friendly
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April 2021 by Patty Goddard
Friendly people. Very efficient. Clean office.
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April 2021 by Leslie Agre
out of habit, close by, satisfied with work
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March 2021 by Bonnie Clough
Beth and Corin great customer service
