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November 2023 by Micheal Duley
Ade at the Verizon store in the apple plaza was the most helpful sales rep I've had to date when buying any new phone. I'd suggest anyone to go to him if they're interested in buying a new phone from Verizon.
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October 2023 by Sara
I needed a new phone immediately when my old one stopped working on my wedding day. The staff was helpful and helped me get a new phone. I was told that I paid for the phone entirely and no changes to the plan would be made. Unfortunately, after receiving the monthly bill it was discovered that there was a hotspot, an upgrade charge, and an upgraded plan all added to my account.
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August 2023 by Kiersten Duncan
Nate and the other sales person, I believe Kevin or Chris are awesome
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July 2023 by Harry Baldauf
Chris was helpful, thorough, and cordial throughout. To be candid, my wife had experienced poor service at another Verizon store not too far from this one; went from 0 to 5 stars, just by changing stores!
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July 2023 by Jess S
The older man in there has terrible service didn't even want to talked about my question I'll keep going to the other store down the street.
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May 2023 by Jennifer Little
This is the best Verizon store I have ever been in. Nate gave terrific service!
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March 2023 by Theresa Kline
Sean was excellent in setting me up with a new phone when my previous phone became inoperable. He applied loyalty discounts & explained everything very clearly. His customer service was excellent.
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March 2023 by Terri Seeger-Kline
Sean was excellent in setting me up with a new phone when my previous phone became inoperable. He applied loyalty discounts & explained everything very clearly. His customer service was excellent.
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March 2023 by Tara Hatch
Thanks to Chris, this used to be the only Verizon store I would ever use. Sadly, he wasn't working when I went in the other day. Thanks to Nate, I have lost over $400 in promotional credits when trying to pay off a device and cancel a line even though I specifically asked if it would affect anything and was told it would not. I 100% realize the why and the rules after receiving the information by email from Verizon yesterday but it's very frustrating to have asked the right questions and been told the wrong answers. If I had been correctly informed, I would have made a different decision. Can't believe all of the wonderful comments on Google about Nate considering I almost left to begin with after being treated like it was a burden for him to come out and assist me. I guess I should have gone with my gut and left.
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February 2023 by Cathy Pette
We were told that Nate was the one to help with our business account. Tonight he spent 2 hours helping myself and my husband.I no will be recommending Nate and Chris and Victra Verizon in Chester to everyone. Nate is the best customer service person I have ever dealt with regarding our Verizon account. Nate would make an amazing manager.If he isn’t already I would hope he is soon. He is a great asset to Victra.
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December 2022 by Dennis Fowler
Chris was a great salesman and very informative! Made us feel like he had our best interests with every deal!
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December 2022 by Daniel Zussman
Excellent. Went to trade in my iPhone 13 for a brand new Samsung S22 Ultra. The experience was beyond excellent.
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November 2022 by Elizabeth Flowers (Lizanne)
This is a difficult review. They are not a corporate store so many of the guarantees offered by Verizon are limited. Rob is very patient. Beyond the norm. I had a rather large issue which could have been taken care of faster and easier at a corporate store, but Rob finally was able to make it right. Without his diligence this review might have been much angrier.
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November 2022 by Jessica S
Riley thank you so much I stopped at the other store down the road and he was rude and wouldn’t help. I was in and out in 5 minutes with my phone working. You were professional and knowledgeable and they should give you a raise. I can’t thank you enough! Great employee!
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November 2022 by Anita Collins
I was very pleased with the service provided by Nate.He was very polite, informative, professional, and most of all patient.I highly recommend this Verizon dealership...5 stars!!!!
