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February 2024 by S A
I've had to visit this store frequently to make copies and ship legal documents. Each time Colin helped me and was so friendly. He knows his job very well and is very calming to speak with which is much appreciated when dealing with stressful issues.
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February 2024 by Colton Stevens
This is the best shipping location I’ve used in the surrounding area. They actually care to help and make sure you’re satisfied with the service. Thank you guys again!
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December 2023 by See Beyond
I won a large amount of smalls from Crumpton’s Dixon auction and decided to have it shipped instead of driving the 4 hours from NY. These guys and gals did amazing, the box was packed so carefully packed and the communication is first class. They are seriously the best UPS store I have ordered from, especially from this last order. The manager is super professional and so is the team. I would not hesitate to order and have it shipped again. Thank you all very much!
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December 2023 by Ldrakekat
Bought a TON of stuff at an auction and needed it all shipped. Not only did these guys do a GREAT job packing my delicate antiques, but they did it promptly and at a fair price. Thank you guys! Happy Holidays!
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December 2023 by Theresa Clarke
Great experience with UPS Chestertown MD! Excellent communication and shipment. My auction lot was well packed and promptly delivered. UPS rates were very fair and reasonable. Tracking was accurate and arrived in lightening fast time! I could not be more pleased with UPS' professionalism and their knowledge of the business area. Thanks again and look forward to the next time!
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December 2023 by Robert Archer
I purchase from auctions all over the country and utilize their local shipping services. I have to say UPS Chestertown was by far one of the BEST experiences I've encountered: very communicative in picking up, quoting and packing shipments. The pricing was extremely reasonable and the items arrived quickly, very well packed and intact. Looking forward to doing business with this store again. Thanks y'all!
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October 2023 by Mart James
Handled shipping for me of a purchase from a local auction house in Chestertown. The staff was great and, in my opinion, reasonable on their packing charges. I feel comfortable doing business with them again!
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October 2023 by Von-Tiva Hynson
Thanks so much to Craig Turner for being very attentive polite & speedy fast with helping me return my package. I was in & out with no problem. He was wonderful great customer service. ??
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July 2023 by Cathy Legg
The UPS store 1198 in Chestertown, MD is wonderful. I have always had questions answered immediately and waited on promptly. The employees are helpful and do it with a smile. Would highly recommend this store to anyone.
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March 2023 by Shelley Smith
These guys are wonderful. Thank you so much for your help today Sarah.
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February 2023 by Ty Elizabeth
I frequent this location often for my Amazon returns, visited today for a return..I waited for 20 minutes with no other customers in store while the staff was “working” on other things. They looked at me and went back to doing other things, a guy with brown hair and glasses FINALLY walks over (no greeting or hello at the counter) and asks if I need help, I said I do and one of the other workers off to the side (female, brown hair, always wears it in a top bun hairstyle) has a smart reply under breath “she needs help TODAY” in a silly rude tone. This staff is usually quite pleasant but today they were rude as if I was disturbing their work day with my return. Spoke to the manager Kristy on the phone, hopefully next time I get better service without a side of unnecessary attirude. The commentary, wait time (when no other customers were in the store) was horrible and I definitely did not need this kind of customer service while attending to business. Chestertown location at approx 1:30 pm
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February 2023 by Tyra Elizabeth
I frequent this location often for my Amazon returns, visited today for a return..I waited for 20 minutes with no other customers in store while the staff was “working” on other things. They looked at me and went back to doing other things, a guy with brown hair and glasses FINALLY walks over (no greeting or hello at the counter) and asks if I need help, I said I do and one of the other workers off to the side (female, brown hair, always wears it in a top bun hairstyle) has a smart reply under breath “she needs help TODAY” in a silly rude tone. This staff is usually quite pleasant but today they were rude as if I was disturbing their work day with my return. Spoke to the manager Kristy on the phone, hopefully next time I get better service without a side of unnecessary attirude. The commentary, wait time (when no other customers were in the store) was horrible and I definitely did not need this kind of customer service while attending to business. Chestertown location at approx 1:30 pm
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December 2022 by Sharon Sansone
Always friendly and courteous every time I've gone in there. Much better than other locations I've been to.
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December 2022 by Tina Johnson
Great customer service. Never had any issues and I ship all my packages with them!
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August 2022 by Damon Kyle
The guys here do a great job. I've never had any issue with them, and service is always good.
