-
September 2023 by Allison F.
The jewelry is beautiful and the prices are market. I have shopped at the downtown store for years and have received good customer service. My recent experiences at the Chevy Chase store is a different story. Octavia specifically has been abrupt, apathetic, and killed any joy I had in buying a new piece of jewelry. I will not go to the Chevy Chase location again.
-
December 2022 by EZ
Disappointing and dismissive experience. Came in to get quote for diamond ring prongs to be re-centered. She said the repairman suggested the head of the ring be replaced. I asked for an example of what it would look like to replace the head and she immediately said she can’t provide any examples or describe the redesign.. instead said to google it or go to another jeweler.She was unwilling to help and had a tone the entire interaction as if I was inconveniencing her. Had the customer service been kinder and more professional, my experience would have been completely different.
-
December 2022 by Eva
Disappointing and dismissive experience. Came in to get quote for diamond ring prongs to be re-centered. She said the repairman suggested the head of the ring be replaced. I asked for an example of what it would look like to replace the head and she immediately said she can’t provide any examples or describe the redesign.. instead said to google it or go to another jeweler.She was unwilling to help and had a tone the entire interaction as if I was inconveniencing her. Had the customer service been kinder and more professional, my experience would have been completely different.
-
December 2022 by Dave
I found the right chain for my very sentimental pendant at Boone & Sons Chevy Chase location. Erika was both expert and very personable. Thank you!
-
March 2022 by Sevella Flemning
I came into this establishment and got treated very nasty .I did feel discriminated against upon entering establishment I ask for Mr.Boone and got a very nasty sarcasm reply with the men in the establishment all laughing .upon showing merchandise in which I was there to do service on he immediately before I could even begin to show or tell him how many carats the piece was his reply to me was OH NO THATS NOT FOR ME !I don’t do new only antique .I am viewing all his goods as he treat me with such harsh and notice he has all styles and not just antique I know I was discriminated against and I don’t appreciate it .Yes I am black a highly educated black woman with own business just as this establishment.STOP JUDGING AND BEGIN SERVICING WITH A HEART YOU CAN PAY FOR ITEMS BUT THE LOVE FOR OTHERS MUST COME FROM THE HEART,Be Bless
-
January 2022 by Rachel S.
Stay away if you want to sell your diamond or rings. Went in to sell an engagement ring and wedding band (the engagement ring you can tell has flaws, it's definitely not great) and Mr. Boone was a certified A hole. Like maybe he was having a bad day, maybe he bit his lip in the same place over and over again cause wow that man was cold. He didn't even greet me In a nice way, what if I had a gorgeous D VVS1 5 carat diamond??? It really rubbed me the wrong way so because of that I definitely won't be back to purchase anything from Boones in the future. Moral of the story: be nice if you own a business or else you're going to loose potential customers.
-
November 2021 by Maura Barry
My husband got my engagement ring from Boone & Sons and we got our wedding bands here too. Not only do they have high quality jewelry they are so lovely to work with. We are so so happy with our rings thanks to Boone and Sons.
-
October 2021 by Bill Osborne
Great as always!
-
July 2021 by Mike G.
Would recommend this place to anyone! I recently bought my fiancé's engagement ring from here and it was a great experience all around. I worked with Nellie and I could not have been happier with the result. She explained everything you need to know about diamonds and worked with me over a couple weeks to get all the details perfect with the ring. They are a family business who truly make you feel like family when you are dealing with them!
-
April 2021 by Kevin Salinas
Amazing atmosphere, with very professional individuals. Very knowledgeable and you will be satisfied completely! Highly recommended!I bought my engagement ring here and my fiancé was beyond ecstatic!
-
April 2021 by Chris Nicoletti
Beautiful jewelry and superb service. What more could one ask for.
-
March 2021 by Coryann Horowitz
Getting married and we were looking at wedding bands. There are so many to choose from here. Super excited
-
March 2021 by Kori Winokur
Nice to find a real place to repair jewelry. Great service.
-
November 2020 by Cindi
As a native Washingtonian, I have had experience with many different jewelers and jewelry stores in the area over the years. Boone and Sons is by far the best. I trust them completely for purchases and repairs. The staff is professional yet warm, extremely knowledgeable, and willing to take time to assist you. The new and the estate jewelry they carry is beautiful and fairly priced. Today I encountered Debbie Rowan, who was incredibly helpful, warm and skilled, taking the time to help me and educate me. Best customer service one could imagine! Thank you, Debbie. I will be back.
-
November 2020 by Evan Clough
I really can't say enough about my experience at Boone & Sons in Chevy Chase. I worked with Nellie for both a custom engagement ring as well as our wedding bands. Incredible attention to detail, so nice & normal, and they make the process so easy. I couldn't have been happier with how the engagement ring came out. 10/10 across the board. Will continue to be a Boone and Sons customer for the future
