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September 2019 by Brenda Koke
I made an appointment and they were closed....
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July 2019 by Angela Ramirez
My husband and I needed to make our taxes for a very important meeting on a Friday morning and our accountant was out of town, so on Thursday morning we started the search for a place to do our taxes and we found this place on the internet. We made an appointment for 4:30 pm, my husband was there at 4:10 pm and he was attended at 4:50 p.m. Around 6:30 pm I called my husband and he was still there so I met him there after 20 minutes. The person who took care of us was Mrs. Moy, she was very kind, but unfortunately seems like she did not have experience or really did not know what she was doing because after 5 hours of being in the office with her , yes! more than 5 hours, around 10:15pm she informed us, after making several calls and consulting with her colleagues in the office about our taxes that she would not be able to finish our taxes that day because there was a mistake in her system regarding taxes in Virginia or something like that , so we needed to make an appointment for another day. Our frustration was terrible . If we went there was because we needed the taxes that day !!!!! and to close with a flourish the garage was already closed and we could not take our cars, finally the manager opened an internal door for us and after paying $ 15 for each vehicle we were finally able to go home. It has been the worst experience we have had and we have been seriously affected by this, apparently lack of knowledge and experience of the person who assisted us.
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July 2019 by Jane K.
I am very unhappy with the services provided by the tax preparers and the administrative staff in this office. The tax preparers missed a huge deduction for which I was qualified (and had qualified for many years). I will not be able to recoup all the monies I lost due to this major oversight. The administrative staff did not seem to be on top of things either, as I received conflicting information from them regarding the availability of the tax preparers and the appointment schedule. (I showed up for a scheduled appointment and the accountant was not in the office). All around, it was a nightmare experience, and I will take my tax business elsewhere in the future.
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May 2019 by Jerry Phifer
The process used by the Block Advisors is very thorough. Our Block Advisor is very knowledgeable of tax laws and asks the appropriate questions to ensure all available deductions are identified. Our tax situation includes self-employment and a secondary business. I left the office feeling very confident that our taxes were properly prepared.
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April 2019 by Maureen Reisenweber
Wendy Lewis, My tax preparer is outstanding. She is extremely knowledgeable and very pleasant to work with each year. I actually look forward to my yearly tax appointment with Wendy. She is truly one in a million!!
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April 2019 by CJ Fong
Leslie is fantastic. I've been a client for years and I recommend her to friends and family with zero hesitation.
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April 2019 by Kris Ratliff
I uploaded all my paperwork in advance through the online portal and watching the system Wendy used I feel pretty confident I could fill out all the necessary fields on my own. The whole process was also very impersonal, a lot of silence and just plugging in numbers. I'd rather fill those numbers in on my own from the comfort of my own home.
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April 2019 by Azucena Beckerman
Niki Wilkinson at the Block Advisors office at 5530 Wisconsin Ave, Friendship Village, Bethesda Maryland was excellent! The returns were done in a timely manner, and she finalized two personal state returns including the calculation of capital gains, including base purchase cost and base sale cost for sale of a real state property house. A joint Federal return and for our S-Corporation: Federal and State returns, revised and reviewed the expense and income categorization; electronic filing with the Social Security Administration of a past year W-2 and W-4 for an employee; and a past year form for Federal Withholding, that kept being lost by the Federal administration when we sent it as paper form, to address discrepancies generated for musplacing our manual submissions. Assitance with MD state withholding form for IRA minimum required distribution. It was very easy to upload documentation in their website as the forms kept arriving and for prior year return. We closed our meeting by building up a what if scenario for next year taxes as we are having different scenario than in 2018. I was very satisfied with the knowledge and professionalism of this first experience with H&R Block Advisors, I would recommend it.
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March 2019 by b kebo
Niki was very patient with us and answered all our questions .She listened well and very informative.
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March 2019 by Fantu Cheru
I have had 30 years of working relations with Leslie Rhitts, one of your senior tax advisors. She is a superb person and a highly competent advisor
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March 2019 by Melissa P.
I have done my taxes here for the past four years. Despite being located in an attractive neighborhood, the services offered by this office are deeply disappointing. The standards for excellent tax preparation are pretty simple - clarity, accuracy, and efficiency. I have failed to find these capabilities among the three tax preparers I have worked with here. I have returned each year simply because they are conveniently located and they have my prior information on record. But based on wasting 5 hours and having to go back 3 times this year, I have now vowed that I will not return to this office again. The Block brand and service guarantees are attractive, I just wish the company would deliver on their promise in the actual services delivered by their staff. I get the impression they under pay their preparers, which results in low motivation and low quality service. The return I will file with Block this year does not give me peace of mind that it is expertly prepared.
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February 2019 by Phillip Kronstein
It was the first time that I worked with Niki. She was great, very knowledgeable, careful, yet still worked quickly. She may have even found an error in last year’s return, and we have a plan to follow up on this.
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February 2017 by Allison G.
So my husband and I have continued to use Block since my last review because of the convenient location. Last year we used a consultant who was OK. Not particularly thorough but not terrible. This year we used Julio Miranda. He's new to this location and if he leaves it, I'll cry. He was great. Very thorough. And also offered to take a look at last year's return to see if we could get some additional money back. Very happy. Will continue to use him. Also, the young woman at the front was kind and courteous. The woman who is the subject of my prior review is no longer there from what I can tell.
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April 2012 by A Google User
I have been using this H&R office for 4 years now and I know that some of the accountants working there are not good or competent; however if you need to go there ask to see Wendy of Leslie they are awesome! I have seem both of them would warmly recommend them to anyone. The only draw back is the price of the service fee, which may be over $400 if you have any complications with your taxes (i.e. changing jobs, states etc.)
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July 2009 by A Google User
I would give them less than one star if I could. They will be polite as long has they are taking your money and doing poor work in return. The form the lady at H&R completed for me was incomplete, rejected from the IRS. When I drew her attention to the issue she became deeply offended and blamed me. I paid $200 for work which was unacceptable to the IRS and therefore unacceptable to me. I have been calling H&R block reps periodically for the past few weeks and I am yet to see a refund. Avoid them at all costs, unless you want to lose your money and have the IRS throw up some red flags in the process.