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February 2024 by maria guzman
Worst customer service ever, I wanted to exchange a perfume that I purchased in Tyson’s corner “A WEEK AGO” and the lady that is there right now with a tall,dark skin gentleman told me I have to go back to the same place I purchased the perfume. Even though I explained to them this location is closer to my house. And the worst part is that I was trying to purchase a new piece for my collection today but I got discouraged after the humiliation I went through with these sales people today. Please don’t go to that location go to TYSONS CORNER like they said. at least they appreciate customers In that location!!Ps I give you guys 0 stars
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February 2024 by Deena Brown
This saga does not begin with once upon a time, nor does it end with, happily ever after.I dropped off a bag in person to this store for a repair. Customer service was excellent and the staff professional, however, there appeared to be miscommunication between the sales associate and myself regarding the repair and what was to take place. He assured me they would call me or email me with the estimate and took my information. After 6 weeks, I got a phone call saying my item was ready. I called the store to inquire, but got routed to a customer service call center, not the real store. I was assured that my message would be passed along and someone would return my call within 48 hours. No response was recieved within that timeframe. 72 hours later I received a text message indicating my item was ready for pick up. I responded "Could you mail it to me?" 24 hours later I received a picture of the packing slip. The package arrived 2 days later and the item was in thesame condition in whichI dropped it off...un-repaired. It was sent back to me in the exact condition and no explanation provided.I called the store, which routed me to the call center again, and they replied "well, we didn't have your email". I said "you called me and texted me 3 times, but couldnt repair my item because you failed to get my email, and couldn't place a phone call, but could call me and say it's ready for pick up? Then I asked if i could ship it back because I wanted it repaired. The call center could not do that., as I must download an application to my cell phone and take the repair through the app. Am I buying some thing from TJ MAXX or LV?Bottom line, 1000 dollar bag with minimal usage resulted in 3 phone calls, 3 texts and 6 weeks of my life. I am back to where is started, A broken bag... but I did get a really nice box shipped back to me.
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January 2024 by Lee Grey
Sales associate that helped was very friendly and showed me new products
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January 2024 by Charles M.
Louis Vuitton in Chevy Chase, Maryland, epitomizes luxury and exceptional service. The moment you step into the store, you're greeted by a staff that exemplifies excellence. Their commitment to customer satisfaction is truly commendable. The standout feature at this location is undoubtedly the personal shopping experience. Louis Vuitton goes above and beyond by providing dedicated personal shoppers who not only assist you in finding the perfect bag but also take the time to understand your style preferences. The personal touch is elevated further as these expert shoppers go the extra mile by reaching out to clients with thoughtful suggestions. Imagine receiving a call with personalized recommendations based on your taste - it's a level of service that sets Louis Vuitton in Chevy Chase apart from the rest. The staff's knowledge of the products is impeccable. Whether you're a seasoned Louis Vuitton enthusiast or a first-time shopper, you can expect guidance that is both informed and tailored to your needs. Their expertise ensures that you make an informed decision, adding to the overall satisfaction of your shopping experience. Beyond the personalized service, the store itself is a testament to the brand's commitment to elegance. The carefully curated displays showcase Louis Vuitton's iconic designs in a setting that exudes sophistication. The ambiance enhances the pleasure of exploring the extensive collection of bags and accessories. Louis Vuitton in Chevy Chase, Maryland, is not just a store; it's an experience. The exceptional staff, coupled with the convenience of personal shopping and their proactive approach to client engagement, makes it a standout destination for luxury retail. For those seeking the epitome of luxury and personalized service, this Louis Vuitton location is undoubtedly a must-visit.
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December 2023 by Darrell Williams
Good experience?
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December 2023 by Y Bailey
Always a wonderful experience. Allie was very helpful and knowledgeable and didn't push in sales. I will definitely call on her again.
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December 2023 by Nyah L
Literally best customer service. Shout out to Brandon. He made my experience great! Super kind and very patient :)
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October 2023 by powell kyle
Terrible customer service!
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August 2023 by Wiki C.
I needed help to find a right handbag for my vacation. Mr. Brandon Fluegge ( Store Manager) provided me a great assistance. Also Mr. Charlie as well. They are professional and always give me a great experience at LV store Chevy Chase.
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April 2023 by Suri Nguyen
If you can’t find an item any whereYou may would like to check out this locationI could got my LV leather hat which nowhere has itAnd here ❤️???
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February 2023 by Shoshana Vlogs
I had a great experience in this store. All the employees greated me with a big smile. Im so happy that i purchased a louis vuitton bag for the first time and i’m very thankful for Joshuwa for helping me . This location is very clean and well sanitized too. I will come back again for my next purchase.
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February 2023 by CHANTAI St.Holder
First time at this location but the customer service was awesome! Beautiful and inviting. I wish they sold shoes ? other than that they will receive my business and prays for outstanding customer service and care. Thank you Chevy Chase LV 2023
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January 2023 by Wiki W.
I went to LV store last week because my purse needed care. Charlie took care of me and I were so impress with his professional service. Love it !
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April 2022 by Victoria Chipa
I work for Saks Fifth Avenue Men's on the 3rd Floor. Louis Vuitton shop is beautiful...stop by and check it out. I can help you there with your purchase. Just ask for Victoria at Men's on 3rd floor.
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March 2022 by Lo McKay
Kailyn is amazing. She helped me choose the perfect handbag, wallet and two fragrances. I'm delighted with my purchases.
