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September 2023 by Anita W.
I am very pleased with the service I received from Mashav this week. They arrived promptly and immediately set to work. Mine was a one bedroom apartment requiring, for example, disassembly and reassembly of my bed and my sofa, wrapping and protecting an 65" and 46" flatscreen TV, and moving of a super heavy armoire. Loading was done by three guys in two hours. Delivery took about the same amount of time. Boxes were labeled by room, and all were placed where indicated. The total time estimate was accurate, and so the charges were as expected. Nothing was lost or broken. I recommend Mashav without reservation.
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October 2022 by SaraAnn B.
If you don't have time to read the below, please see the bottom line upfront: Between my husband and I, who are both officers in the U.S. Military, we have moved 14 times in the past 15 years, and **this move through Mashav Relocation was by far the worst, most unprofessional move we have ever experienced.** Based on our experience, we strongly recommend you DO NOT use Mashav Relocation for your move. Their staff was inexperienced and unprofessional, and they ended up charging us an excessive amount more than originally quoted despite their incompetence being the cause of any additional charges. Additionally, when we filed a claim totaling $1500.00 requesting reimbursement for the damage they caused to our home and our belongings, they offered us $15 (+ $50 "in good faith") and implied we were lying in our claim. We are filing these reviews to hopefully prevent you from making the same mistake we did. I encourage you to read the other reviews that give them 1 star to see that others have dealt with similar issues from Mashav. Our move was scheduled for August 24, 2022, and the movers were supposed to arrive between 0900 and 0930. We chose to pay for movers because this move was a local move not associated with a permanent change of station. Additionally, I was seven (7) months pregnant at the time and my husband and I knew we couldn't handle it on our own. After speaking with Mashav and providing them a description of our two-bedroom apartment and belongings, they quoted the job at 9.5 hours which included a one-hour transit time between Baltimore and Alexandria. To have the movers pack and deliver our belongings, we were quoted at $239/hour. For context, we were moving from a 500-square foot, two-bedroom apartment to a three-bedroom single-family home. We experienced many problems during the day, which are detailed below. - No labeling of boxes. After 45 minutes of them packing boxes and moving them out of the apartment, we noticed they hadn't labeled any. When asked about this, the foreman said it's because they "didn't bring a marker." At the end of the day, they said it would be on us to pay for if they had to open the unlabeled boxes to determine where they should go. - Poor and incomplete packing. There was no order to the boxes that were packed, and it took us days to find belongings that had been together in one room. Men's suits that had been hanging in a closet were crushed at the bottom of boxes and fragile picture frames and art were stuffed into boxes with no padding. Additionally, it took us four days of unpacking to realize that they didn't pack an entire cabinet full of belongings, and we had to travel to Baltimore to pack the cabinet ourselves. - Lack of professionalism from movers. The foreman kept making unprofessional comments about the amount of belongings we had despite the details of our belongings having been previously provided to Mashav. One of the movers quit by the end of the day, so they had to get two new movers, who appeared to be under the age of 18 years old. They refused to take a check (according to them, they don't take checks for local moves). The foreman was disrespectful and mocked me after he refused to take another dresser up the stairs. According to the foreman, they had to empty and repack the truck because one of the movers didn't know what he was doing. They constantly had excuses for not completing the work sufficiently or on time. They quoted us at 9.5 hours and charged us for 12 hours, despite the delays coming in part due to their incompetence. Finally, when moving our belongings into the new house, they ripped out the stairway banister and caused several severe gauges on our walls. - Lack of professionalism from company. We submitted a claim within a week of the move date for the physical damage caused to our home (specifically, ripped out banister and scratches and dents in our walls) and our belongings (broken table and crushed clothing); for the additional charges that resulted from their incompetence; an
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December 2021 by Nick E.
Awesome company, friendly, very fast and "careful". Moved from 900 sq.ft apartment to same about 20 min away. Start to finish in about 6 hrs nothing broken and everything wrapped carefully. Was gonna bring my own TVs but they wrapped em and packed em before i could say something (my fault) and made it there fine. They stayed within about $100 from the quote for me (this will obviously vary) so no surprises at the end. Huge thanks to Freddie, Fred and Oscar for moving us. We definitely WILL use these guys again. This is one of those things where people REALLY want to know who you used cause movers can be so hit or miss with the reviews! (5s and 1s for the same company etc)
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October 2021 by Cara F.
I would give 5 stars for my communication with May leading up to our move as it was very easy to confirm all details and May was very responsive to my questions and in regard to sending updated confirmation emails. However, I paid an additional fee for their packing service for all our breakables items. The movers - who I believe were subcontracted out - did an unprofessional job packing which led to multiple items being broken/damaged. Ceramic bowls were stacked together with no packing material in between, items were thrown together in packing paper, etc. When we relayed this back to Mashav to request a refund -- only for the packing fee - we were told to file claim which resulted in us recouping about only half the cost of the packing fee. While the move was completed in the timeframe we were quoted, we were disappointed in this aspect of the job.
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August 2021 by Alexandra A.
I moved from MD to FL on April 12th, 2021. Living in a hotel room. MASHAV RELOCATION was calling me none stop one day 3 to 4 times ( May Zur ) regarding if I found an apartment, once I got my apartment on the 18th of April 2021 and signing of a contract I called MASHAV RELOCATION and spoke with May Zur and gave her my new address. When I spoke with May Zur and asked her when is my stuff coming, she told me " I will let you know by Monday " I waited Monday and on Tuesday I gave them a ring a man picked up and told me " May is sick and I am the boss, and you have to pay me $10,000 ( which I never agreed to that only $8,000 and I paid $425 as a deposit and she told me that I may pay 3 payments in one month I paid $4,000 and $4,000 left, and once I get my whole furniture and " till they finish till the last nail as setting up my furniture, only then you ( me ) pay. Today is May 12th 2021and I still do not have my furniture. They asked me to give them the LAST PAYMENT OF THE REST OF MONEY which is $4,000 And the war began 1 ) They asked me for a money order of $4,000 k, not at any stores but Post Office 2 ) then I must write an email that I will pay $4,000 " which I did " 3 ) then they told me that I have to PAY NOW before even seeing my stuff. 4 ) my sister got involved and offer $4,000 to Ran Zur, he declined 5 ) my Mom got involved and May Zur agreed with the payment of $4,000 by credit card ( my Mom even provided a phone number ) I am taking them to court.
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March 2021 by Sydnee B.
My belongings arrived damaged and broken. The woman who scheduled was nice but the whole situation was unorganized. They left trash all over my old apartment. Not only that, but I was quoted half the price of what it actually cost. And upon arrival I had to have cash when they told me I could have a check. Look somewhere else if you want a quality move.
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October 2020 by William B.
They showed up on time, went right to work, disassembled beds, tables, wrapped and protected everything. Had a 3 bedroom. 1700 sq foot home loaded in 3 hrs.Unloaded at site nonstop. 4 guys worked their tails off and outside of me offering coffee or water, they never stopped. Can't be happier. Great experience.
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September 2020 by Debra A.
Regretfully I have to post this negative review. Buyer beware. I used Mashav Relocation for a local move in July, 2020. I spoke with May, and explained my circumstances, when I need to move out and when I need to move in. I explained that I have a piano, several pieces of exercise equipment, a large poker table, a granite kitchen table and other large pieces of furniture. May was wonderful to deal with and gave me a decent price over the phone. In fact, I spoke with her on several other occasions and she was just as personable. The movers came a little late, however, I got a call ahead of time telling me that they ran into a problem and would be about 30 minutes late. Roger, the main mover came with 2 other men and explained that the 4th mover who was supposed to come was a no-show. I cannot say enough wonderful things about Roger and the other movers. They worked quickly, wrapped every piece of furniture with care and proved to be real professionals who knew what they were doing. I moved on 7/31 and didn't move into my new house until 8/5 so these movers had to move everything and unpack everything on different days. Again, they were wonderful at unpacking as well. Here comes the problem. I was quoted a price of $2800 and the final bill was almost twice as much. I spoke to Moshe and Dan (managers? Owners?) and told them that what they want me to pay is almost twice as much as my quote. No matter what I said, they did not listen and insisted that their price is correct. They took no responsibility for the fact that the quote was obviously too low and that the ultimate amount they wanted me to pay was too high. After multiple phone calls back and forth and after I explained that they can't charge me the price for 4 movers when we only had 3 movers show up, Dan deducted a couple of hundred dollars off the total. Again, he didn't care that my quote was $2800 and the final bill was $5060. If you are looking for a team of professional, courteous and careful movers, Roger and his team are great. But beware that you will be paying top dollar and that whatever your initial quote is, you should expect to pay double. Shame on Moshe and Dan for their lack of transparency and unethical practices.
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August 2020 by Shehzad A.
OK so i am sharing my experience with Mashav Re location. I recently moved from Olean (14760) to Sacramento, California. I had to move my whole house stuff and I chose Mashav due to their competitive price. For all reader I want to tell that if your knowledge is limited for move agents always ask these questions 1- The price are lump sum or by cubic feet? they will tell you its by cubic feet and it changes with volume so high volume better price but here is a catch....Even if you measured everything very very precisely, they will tell you that the measurements are not correct and they will add a 1000$ or more and they will tell you now they are fine to move everything. 2- They will initially tell you that the move estimate is around 21 days but guess what (Catch) after they pick up your stuff they will tell you that its 21 days after your desired date :D means if your stuff picked up on 1st and you wanted it on 15th...count 21 days from 15th and you will get your stuff :). They will ask you to pay 50% at the time of pick and once they arrive at your new location, they will ask for money before start unloading (Ransom)? so be ready to give money before even seeing what has arrived and how :D. 3- They do not move by themselves but they hire other companies to move your stuff in my case it was Green line move agents. The claim process is as follows i.e. for every pound you get 60 cents. So if your TV is 800$ and is weight is 20 pounds and its broken during relocation, you will get a claim of 20 x 0.6 that is 12$ only :D.....interesting? the agent who will unload the stuff will not respond to any query related to undelivered items and will ask you to contact Mashav. They only good thing that i can say was a comparatively better price. So before you decide, better ask all question related to pricing, timing, and thoroughly read the quote to avoid any surprise later on which happened in my case..... All the best!
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August 2020 by H A.
Long, interstate move. They didn't do a terrible job, but were not good. I signed a claim to receive some reimbursement so I don't think I can discuss details online, but this is my rating. 2/5 stars.
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February 2020 by Julie W.
Showed up early(!), worked extremely quickly but carefully moved by belongings. They were incredibly efficient but thorough in taking care of stuff, and reasonably priced. Easiest move ever.
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March 2019 by Cookie L.
The movers arrived on time and worked well. My only complaints are that when they arrived it seemed the driver spoke limited English. He did not introduce himself or the helpers. I had no damages or lost/stolen items which is a bonus.
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February 2019 by barbara walker
Very nice team! Highly recommend!!
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May 2018 by Vince D.
My first time use this company. You can trust this company moving that your item will be intact. However they should have protect your house moving from and moving floor more not just the stuff that they carry. That's why i am given 4stars. They really move fast and not wasting time. Afterall, I like this company. Also check in early to get discount. Its not cheap but i think my money well worth. Pro: they call 1 day ahead, they call 30mins before, they pack make sure everything is triple protected. Price is right Con: they should protect my house floor better They almost say dont want to take couple things because its not in contract. Really? Conclusion: still recommend to friend
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April 2016 by Crystal B
Highly recommend! Apartment move done well, the movers are super nice and moved furniture and appliances quickly.
