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February 2024 by CG Poore
I only frequent the Mens cologne area. The staff are always helpful, sometimes to the point of annoying, but they back off if let them know. They always have a good assortment of Colognes, but nothing like Harrods in London or Printemps Haussmann in Paris.
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February 2024 by Carolyn Bale
Way overpriced on everything. Lousy parking arrangement.
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February 2024 by David Rubenstein
Very expensive. Service slowing down.
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February 2024 by C Rose
Beautiful store. I just don't have a trust fund to patron this luxury label boutique. I need to buy a lottery ticket.
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February 2024 by Shea Parise
My husband and I worked with Liz Bobbitt as our personal stylist, and she truly cannot be matched. She outfitted us for day-to-day wear, as well as for numerous social events and even our wedding weekend. She has an unparalleled eye when it comes to both what fits and flatters your body, and all you need to do is show up and try on. She also is cognizant that we can't spend our *entire* incomes on clothes alone; she'll pull from sales and regular sections alike to perfectly outfit you for a season. I highly recommend the experience!
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February 2024 by Erdal Sarp
THEY LOOSE MY BUSINESS AND MY FAMILY I WILL TELL ALL MY FRIENDS.I TRY TO RETURN WATCH I PURCHASE THEY DID NOT EXCEPT RETURN.jewelry department lady very rude and bad guest services.she needs training how to handle guest and respectful.
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December 2023 by Y Bailey
Rome was absolutely wonderful to work with. He was helpful in selecting items that are timeless but in trend. Outstanding experience.
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November 2023 by Bella Adoni
This spot is ideal for staff enthusiasts. The staff is friendly and attentive, which is expected given the expenses. Generally, it's a positive experience and worth a visit. I deducted one star due to the high prices, but it's recommended for those with the means
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November 2023 by Scott Duong
My jacket accidentally got wet by lunch, quick stop by getting a new jacket. And taking some pictures there. Great place and a nice one on one service.
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November 2023 by Sermin CelebiGuven
Their way of handling their parking lot is a scam. I was there for an in and out kind of business and I was made scan the QR code -which I have a problem with- and put in my personal (including the cc) info all for a zero balance stay. I won’t go back and find a place to complain. They shouldn’t be able to collect and store all that information for zero balance. It’s infuriating.
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November 2023 by Wilhelm Bonnette
Horrible store....I am an elderly African American male who recently visited the Saksoff5th location in Wash., DC....off E Street NW on Sunday. I was with my daughter and I am 66 years of age. I asked one of the associates to use the restroom, who directed me to the bathroom however it had a do not use sign on it....I waited and watched two people use the bathroom, so I assumed it was okay to use it. Afterwards, while walking to the front of the store.....the store manager approached me with one of the guys who used the restroom previously in tow....She yelled at me stating didn't I see the sign and asked if i could read...I informed her that her employees directed me to use the bathroom and I watched 2 other use it....she yelled at me that they were employee's...even though neither she not they had any employee identifying identification or uniforms...i suggested that if this were the case then they shoukd identify themselves as employees....she stated that she was an employee with no Identification, so whats the difference.. she made no sense and instead of correcting the issue, she yelled at me in front of other customers and my 27 year old daughter....if she is miserable about providing customer service or just being civil to customers... then she should find another job.....she does not have the right to yell at customers especially a grown man...and not think they won't respond....during this time, one of the guys who used the bathroom previously stepped up and held his hands up .. apologetically.....my daughter did all she could not to respond even though your manager was disrespectful in her approach as well as her tone. She was confrontational and embarrasingly unprofessional...... she apparently is the store manager.. and if she decides to close the bathroom to the public, but allow her staff to use them....then she needs to inform all of her staff since I was directed to the bathroom by one of them ....the service here was horrible and severely lacking in simple customer service. I will never step foot in this store again.....i feel that their stores have no mechanism to hear customers complain....just check the website....the "contact us" link only focuses on returns and exchanges....when did customer service cease to become part of their strategy in the communities in which they operate.....
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November 2023 by Katherine Clark
Saks hired a parking management company. I parked there, scanned the QR code and put in my cc info, then stopped it after I return to leave. I had a parking violation on my windshield anyway! I think the company is swindling $$ even though you pay then have you pay a $54 violation fee on top of what you paid legitimately.
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November 2023 by Aiah Allia
Very nice shopping area. Just be careful about parking. They nab me of $54 dollars for 3 minute of parking without paying ?
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September 2023 by Natalia Diaz
My sister and I visited Sak's beauty counter on a Saturday before closing. Initially unnoticed, Kelly Lopez stepped in to assist us, transforming our experience. With her guidance, we made purchases that day, impressed by her exceptional customer service. Kelly invited us back the next day, promising more information on products we were curious about.Returning as promised, Kelly warmly greeted us and provided comprehensive insights, especially on La Mer products. Her expertise and willingness to share made shopping enlightening. She understood our needs, tailoring makeup and skincare recommendations to each of us, showcasing her friendliness and approachability.Thanks to Kelly's guidance, we left confident in our product choices. Ms. Lopez's exceptional service turned an uneventful visit into a memorable experience. We eagerly anticipate returning for her expert assistance, appreciating her dedication, knowledge, and friendly demeanor. I highly recommend visiting Sak's cosmetics counter and asking for Ms. Lopez.
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September 2023 by Gwen Austin
Gina is one of the best stylist. Professional, honest, and knowledgeable about the designers.
