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August 2023 by YT_alfredo200 '
Vet is the best clinic for my baby Allie... the whole team is very friendly and professional in caring for the animals... they give my little dog a lot of love... Dr. Deans is the best... . Ace, she is the best, she cuts her nails every month and is very patient with her...the front desk staff is very friendly...Britney is the bestP.S. Allie is here since she was 3 months old she is now 1 year old ??
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June 2023 by Neil Stein
We had an emergency with our dog due to her cancer. Not to get into details, but we had to put our dog down. All this on a Sunday.The people at Bennett Creek were great and very caring.
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April 2023 by Sophia Christina M.
This review is for Dr. Jeff Walcoff because he sent me an unnecessary, mean spirited, unprofessional letter but that letter motivated me to post public reviews (on Google, Yelp, and Facebook to name a few). Here is some background information.Dr. Walcoff's employee, Dr. Matthew Felrice, performed a scheduled cystotomy on our beloved pet, Archie. He discharged Archie hours later in critical condition with organs protruding from his abdominal incision (not the norm in veterinary medicine and unacceptable). Long story short, Archie died, Dr. Felrice hid behind his colleague, Dr. Debbie Deans (who was hellbent on protecting him), and he took no accountability whatsoever. I rightfully had many concerns and sent thoughtful emails specifically addressed to him regarding Archie, but every single time, Dr. Deans would reply. She also tried to "dumb down" what happened to Archie (e.g., "their guts just aren't made to keep working sometimes") even though she was there when I rushed him back inside and at that time she made a reference to "all this has been out of his body". She looked shocked and horrified, her speech was even halted when she first came outside to speak with me while Archie was in emergency surgery and Dr. Felrice was stuffing everything back inside of him. Dr. Deans made it a point to tell me of Dr. Felrice "He stayed late to help with Archie." Really? Welcome to the world of being a handsomely compensated clinician. Dr. Felrice also made it a point to tell me he stayed late when he came outside to speak with me a short time later. Really? News flash: staying late is not some banner of glory to be wielding. Work smarter, not longer.Guess who else was there late? Archie, poor sweet helpless Archie, the real victim of this horror story. But these vets did not care about Archie once the dust settled. They made sure to shift the focus to Dr. Felrice as if we should sing his praises. Lose that rehearsed script, Dr. Deans and Dr. Felrice. It is a ludicrous comment to say to a client after their pet has been botched. Two veterinarians with roughly 50 years combined experience know exactly what they are doing after a patient's surgical debacle and tragic death.Dr. Felrice never apologized for what Archie went through, never offered to answer any questions, never called - absolutely nothing. He never communicated with me at all, for months, until I made it clear that I was escalating the matter.Once I involved the State of MD, Dr. Walcoff refunded me for the cystotomy. Dr. Deans finally stopped communicating for Dr. Felrice and he magically found it within his heart to communicate with me and offer to answer questions. Unfortunately that went nowhere though because Dr. Felrice proved, once again, to be most difficult. He made it abundantly clear in an email that it was "regrettable" he did not check Archie's incision with me but "that is the job of the techs". Translation: "I do not care about what Archie went through and the fact that he needed to be rushed to Fairfax ER in the middle of the night where he ultimately died and I will never take accountability or apologize." Knowing history would repeat, I took action and to the MDA Veterinary Board is where I went with the facts of Archie's case. I am so grateful for the professionals there who strive to protect the integrity of veterinary medicine. I thank God they exist.Back to Dr. Walcoff, he had no business sending me any letter as if I needed a reminder that Bennett Creek was not a place I should ever again take our pets. Archie's trauma is forever etched in my memories and I can see his grave from our music room. Not a day goes by that I do not fondly remember Archie but I will always know that Dr. Felrice's mistakes are buried with our beloved pet...forever. Really and truly, I did not need a rude letter (which was laced with grammatical errors, by the way). You all have caused enough. Shame on you. But staying true to my authentic self, I turned that letter and
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December 2022 by Tina Bostic
They were very friendly, to me and Sadie MaeDr Walcott is super nice, he explained everything that needed to make Sadie Mae, feel better.
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December 2022 by Steven Springer
We had to use the Emergency Services after hours as our Doodle had cancer and became acutely Ill. He needed end of life support and everyone was extremely caring and helpful during this extremely difficult time, their help will always be remembered.
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December 2022 by Tom Cassidy
My dog got a Kong stuck in his mouth. Took him to Bennett Creek with no appointment. Was in and out in less than 30 minutes. Very pleased.
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December 2022 by Jose Galvez
Best Vet in town, always very kind, and truly cares for your pets.
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December 2022 by Paul Lucas
Very good service reasonable fee for emergency.. I would go back
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December 2021 by Mike “Sutton”
Worst vet I ever took my dog to.
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December 2020 by Chien Wang
Very fast and professional! Super glad I was able to schedule in at the last min! Will always recommends for anyone!!!
