Coach Outlet, located at 22705 Clarksburg Road in Clarksburg, MD, is a prominent fashion destination known for its stylish leatherware and accessories for both men and women. The store features a spacious layout and a good selection of products, including handbags, backpacks, wallets, and shoes. Customers have generally enjoyed their shopping experience, noting the friendly and helpful staff, although there have been some mixed reviews regarding service. One customer expressed dissatisfaction with the treatment received during an online order pickup, feeling that one employee's approach was aggressive and unprofessional. In contrast, another staff member, Jeane, was praised for her thoughtful assistance. The store has introduced new technology that allows customers to scan barcodes to check prices and offers, which has been well-received. However, some customers noted areas for improvement, such as the organization of the store and the need for more seating. There were also concerns about employees standing outside the store in extreme heat without a clear purpose. Positive experiences included helpful staff assisting with repairs and updates on bag maintenance. Overall, Coach Outlet offers a range of products at competitive prices, with a few service-related issues that could enhance the shopping experience further.
I live across the country and called to see if they had a bag in stock and they were very helpful!! They were able to ship it to me and included the cutest note inside. Thank you guys so much!!!
April 2025
Very friendly and helpful associates. Some great deals as well!
January 2024
Friendly staff and a spacious store. Good selection of COACH sling bags and big purses. Nice shopping experience here whenever I stop in.
