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April 2024 by Tiffany Clark
Unfortunately my shopping experience felt very discriminatory which ultimately discouraged me from making additional purchases. While shopping a tall African decent gentleman dressed in full jean attire (jacket and jeans) was very vague in his responses when my husband and I attempted to ask questions. We further attempted to ask this gentleman for assistance with accessing the fitting room as there was not an attendant inside to open a fitting room door. The gentleman simply walked over with a very unpleasant attitude and said there’s someone in there he will help you and walked away.I had additional questions regarding the attire I chose for size exchange but I refrained from asking him due to his dismissive attitude. Shortly after my fitting room experience I noticed the same salesperson was very welcoming and attentive to 2 other shoppers offering assistance, carrying clothing, smiling and interacting answering all their questions. Another attendant named Null provided assistance and I must say he was EXTREMELY PLEASANT, very personable and friendly. When we approached the cashier we stood behind a gentleman in line and the cashier assisted the gentleman in front of us, yet told us in a very scolding tone to please move to the other end of the line which appeared to be the entrance. HOWEVER HE WAITED ON THE GENTLEMAN IN FRONT OF US ALSO STANDING AT THE INCORRECT END OF THE LINE. Once finally waited on I looked over and that same cashier continued waiting on customers appearing to line up at the incorrect end of the line and he never redirected them (the cashier was a young man, short with curly long shoulder length hair) The items I was attempting to purchase I actually needed a smaller size but I chose to leave the suit and purchase the 1 item because I did not want for any further assistance with a smaller size. It felt very much like this store was not welcoming to African American shoppers even rejected by the African American sales persons. VERY SAD, WILL NEVER RETURN!!
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April 2024 by Eric Young
My go to place, what needs to be said about getting Ralph Lauren clothing a tad cheaper then department stores
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February 2024 by joaquin
First time at the outlets. Good stores with a good variety of discounts. Went into polo and was automatically greeted by a young man named Alfonso. Very polite and helped me pick out a good gift for my wife. 10/10 would come back.
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February 2024 by Grace B
Absolutely loved my visit to Clarksburg location yesterday. Every employee greeted and offered assistance. I was assisted by Diana who is a true gem. She helped me shop for my husband who is tall, my toddler and myself. She was so patient and extremely helpful with pairing and sizing outfits. I was very happy with my overall experience and most especially Diana's help. I took the time to express my experience with a manager on staff as I wanted to be sure that they knew they had a solid team. I am so happy to know that in Polo Ralph Lauren Clarksburg everyone goes above and beyond for all its customers. Also I wanted to give a shoutout to Khalil, he helped me with checkout and was wonderful. Thank you Diana, Khalil and to the rest of the staff that worked yesterday. I hope corporate sees this and knowledges this wonderful location.
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February 2024 by Selcuk Binici
Unfortunately I have to write a review as I had a double-bad experience with this store.I have bought a couple of clothes during the black Friday week. The quality in general of the products declined in my opinion a lot compared to the years before (I am usually buying a lot of RL products). The socks I bought have a hole after using it two months the shirts I have bought shortened after washing it twice.I tried to bring this up in the store but they mentioned there is no way to return it as the products were washed once.Sorry that was the last time that I have bought something in your store!
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December 2023 by B
Great clothes
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October 2023 by Ronnie T
Friendly staff and great service
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September 2023 by David Badejo
Kelvin helped me greatly. Took his time remained calm and extremely professional. He needs a promotion!
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August 2023 by H L D
Shout out to Brandon, Jonathan, and Rosalie. They have assisted my family and I with exemplary customer service when we shop there. I really like how the store has some good sales going on when you come on certain days. Style never gets old and has great selection for men, women, and children. Even met their store manager Melissa who seems really cool and was super sweet to my daughter and mother-in-law. Will always come back to shop here.
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July 2023 by Anthony Lewis
Cool place good people get out and enjoy
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April 2023 by Sarah McDougall
It's a poor representation of a Factory Store with little to no discounts to be found at all.
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March 2023 by SMC LLC
I recently had the pleasure of visiting the Polo Ralph Lauren store, for a return and to purchase new items and I must say, I was thoroughly impressed. From the moment I walked in, I was greeted by friendly and knowledgeable staff who were eager to assist me with my shopping needs.The store itself was beautifully laid out, with a wide variety of clothing options for both men and women. The displays were clean and well-organized, making it easy to navigate and find what I was looking for.But what really stood out to me was the quality of the clothing. Every piece I tried on was impeccably made, with attention to detail and a focus on comfort and style. From the soft cotton of the t-shirts to the luxurious feel of the cashmere sweaters, every garment was crafted with care and precision.In addition to the clothing, the store also offered a selection of accessories, including belts, shoes, and bags. The accessories were just as impressive as the clothing, with a range of options to fit any style or occasion.Overall, my experience at the Polo Ralph Lauren store was exceptional. The staff, the store layout, and the quality of the clothing were all top-notch. I would highly recommend this store to anyone looking for high-quality, stylish clothing and accessories. Whether you're shopping for yourself or looking for a gift for someone else, you're sure to find something you love at Polo Ralph Lauren.
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December 2022 by Set Rule
It's been a very long time since i've been inside of a RL Store. Factory outlets are "brand" basic selections IMO. Super Friday deals of 50% off gave me enough reason to catch some last minute gift buying.
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November 2022 by Branislav Jocic
I received amazing service from Rosalie (or something similar).She helped me to fing everything I needed for all of the family and went two times to wearhouse to check if there is size I was looking for.When I told her that I li e abroad she offered me additional 15% as foreigner.Amazing job with customer service.Keep up the good job.She is a true asset for the store.Thank you for a pleasant shopping experience.
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October 2022 by Chelle IITimes
I have been going/spending my money at this particular Polo Ralph Lauren store since the Clarksburg outlet opened some years back. I have always experienced outstanding customer service. I went to this location again on 10/08/22 and was totally disappointed as to how my fiancé and I were treated. No one wanted to help us, no one spoke to us. But the unfortunate part is, this treatment was only directed towards us. At the time there were Asian, and white people in the store. Of course, they were being assisted, they were greeted with smiles, and was provided with customer service. I asked to talk to the manager because I wanted to know what was the difference between myself an these other customers as to why they were being assisted but we were not. This current staff at PRL needs training and should all of their customers with the same treatment. I spend my money there just like the next person. I will be escalating this issue because it is very unfair to be treated as if you are second class. There is clearly some racial issues going on with this newer staff. On a positive note, the cashier was excellent. I have seen him there in the past and he always provided outstanding customer service. He asked if anyone helped us today I told him unfortunately not, and that he was the first person to even speak to us.