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January 2024 by Andrew Choi
My favorite brand.
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September 2023 by RS
The salespeople at this store are not at all helpful and are rude. Too bad they don't have better employees because the merchandise is nice.
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November 2022 by Lauren F.
I am a loyal Theory customer and today was very disappointed in the lack of customer service I received at the Clarksburg outlet. I purchased a leather jacket and on the second wearing the seam on the arm opened up. It was admittedly outside 30 days however I purchased this when it was still 85 degrees outside. I would expect a company like Theory to stand behind their merchandise. Instead I was told it is damaged but since it is outside 30 days there is nothing they will do. Theory just lost a good customer's
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November 2022 by Mike B.
Here's MY Theory: Nothing's ever NOT on sale. That's it... I said it. But for reals... Theory is always sending me emails being like "Right now: 70 percent off of practically everything in our store!" Well... it's like 70 percent off like 10 percent of things. And that 10 percent of things is originally priced at like 400 dollars. So most all of their clothes there I would say go for in between 100-350 dollars. It's not cheap. THAT SAID! A few years ago I went to buy a light jacket and I stumbled into Theory for the first time. I saw this rack that was marked at 80 percent off, and there was this beautiful black jacket on it that I ended up buying. It was the most I've ever spent on a jacket... up until this most recent visit 0.0 BUT! It is easily my favorite jacket, the quality is TOP notch, and it has held up like an absolute champ for all those years with no real serious signs of wear. I believe in the products. Which is why when I was looking for a nice winter coat, one of my first stops was Theory. Luckily... they were having their Black Friday sale... which means I ended up with this BOMB winter coat that has down in it. It is so incredibly comfortable, warm, and you can tell is constructed expertly. I also ended up with this cute little bomber style jacket and a sweater. The saleswoman there were as helpful and friendly as can be. Because it was their Black Friday sale, and SO much of the store was marked at deeper discounts than it's already pretty deep discounts, I spent an inordinate amount of time in that store trying SO many things on. I felt the need to joke to the saleswoman that I'm probably gonna spend so much time in the store that the shifts are gonna change (it was 10:30 in the morning for some context). There was this one absolutely stunning wool coat that I put on and ALMOST bought, but with how much money I was already spending on the other stuff, I really displayed the most meager amount of will power ever displayed by a human being and put it back on the rack. Even though the saleswoman were super nice and were telling me how good I look in it, and don't worry, I agreed. I just couldn't justify that purchase at that time. So... I'll probably go back tomorrow before the sale ends... I mean... if it happens on two separate days... it doesn't count right? Ugh... that coat was so nice. Like stop. Just stop.
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April 2022 by Janna Mosinyan
Bought a dress from here. After one wash following label instructions, the color of the dress started to fade away and all this water marks appeared. Took the dress back and was told that they don’t take anything without a tag or that has been washed back. The lady at the register, who was the store manager refused to even look at the dress, when I was trying to show her what happened. She took my information, but so far I have not been contacted and I am sure I will not be hearing back considering her attitude. This is no how I want to be treated as a customer, especially because the dress wasn’t cheap. I don’t recommend this place and I will not be back. Unacceptable.
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February 2022 by Monique H.
Friendly staff Love this store just don't love the attached prices lol. I generally shop the clearance section when I come in here and run into some great pieces. The materials used to make the clothing feels great so soft on your skin. I purchased a tshirt dress and was on my way. My oldest was with me and said this store is nice lol. I just smiled.
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November 2020 by S M
Nice selection and the staff very helpful
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February 2020 by Tiffany Lou
I was recommended to come to Theory to shop for my daughters interview, I went Saturday with my daughter and it was an amazing experience. The staff was very helpful. Jalen helped my daughter find a full suit explaining the different cuts and Willow helped her more in the fitting room styling her to perfection. My daughter left very satisfied and got the job she wanted and said a large factor was due to the fact she felt like she looked good and they took the stress off her l. Thank you all the staff we will see you soon.
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February 2020 by jason nuzzo
Always have solid sales
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February 2020 by Matthew U.
I did a quick stop here on my recent trek to DC. I had time to kill and always said as I drove past on prior trips that I should stop, but never took the opportunity. When I arrived it was kind of dead, but I'll chalk that up to the fact that it was a rather rainy day and still kind of early in the day. That allowed me to go through this place like a breeze. I only really ran into people a few occasions. I like the setup of the outlet. It felt more like you were walking through a business district rather than a mall. With the building looking like two story walk ups it gave you the feeling that you can leisurely walk through here without having to worry about anything. The stores seemed plentiful as well. Good variety that allowed you to fulfill any retail need you had. The food court felt a little underwhelming. I felt like this place could have had a bit more of a variety that would have been beneficial. I am sure this place would be a lot better to visit if the weather wasn't so bad. Good thing is that a good portion of this is covered so if it is raining you don't have to worry about getting wet as much.
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January 2020 by Rowena N.
Need a shopping fix but don't like excessive crowds? This place is for you. We've been here to shop pre Christmas shopping and post holidays - and both times lines were reasonable and items were decently stocked. They have a wide range of stores for different price ranges going from more casual family attire (old navy) to your luxury brands (Gucci) upstairs. They have a food court with standard American and Panda Express-like meals. During the day they also have food trucks right next to th parking lot downstairs and upstairs. The parking lot was filling up when we went but we didn't have to search long for a space. All the store managers seem to be ridiculously nice here - always greeting and asking if you need help. Both times I left with hands full of shopping bags - though I don't regret it. Definitely good place to check out when looking for gifts for others (or self!)
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January 2020 by Maddie T.
Coming from California the outlet is small, but it has a nice variety of shops and the area is nicely kept. I try to stop by when I am in the area and have found good deals on winter items.
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January 2020 by Diana L.
They have so many stores. My favorite is still Arundel Mills, because it's indoor. Hagerstown, National Harbor, and CLARKSBURG outlet are all outdoor. Today's freezing, which is good, very light today. Not many customers.
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December 2019 by sultan althagafi
very baaed management !they better chose better manager to this store
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December 2019 by Deborah M.
This outlet was where I was able to find most all of my holiday gifts this year and there were several store-wide sales. The app also offered lots of POS discounts, i.e., 15% off total purchase at Ralph Lauren. My son even found a perfectly packaged Wusthof knife sharpener for me on clearance. Would have given 5 stars, but the food court could use more variety. They mostly have cheese steak sandwiches and burrito salads. There's a Starbucks, but it's not located in the food court.
