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March 2024 by Leslie Bishop-Joe
The staff at the Alexandria Ferry location are always so very kind and efficient when we rent there. We've had an occasion when there was an issue with the notification bell in the car being stuck and they were prompt about getting another vehicle for us. Our most recent rental in March '24 was again, a pleasant experience and one of the staff gave my husband a ride back to our home when the car was turned in. There have never been long waits when we have come there to pick up our rental. I highly recommend them!
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February 2024 by William Kallon
I was help when I needed vehicle while my vehicle was in service for days everything was professional including customer service
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February 2024 by bruce simms
EXCELLENT Customer Service! Upon being pick up from Caliber Collision, I was treated with the utmost Respect and Professionalism by Ms. Jauslynn Israel,she safely transported me to Enterprise and began to process my reservation, I was then informed by Jauslynn to my surprise that Geico had reserved a compact car contrary to what I needed, after calling Geico to inquire why,I was informed that the manager on duty had called earlier to advocate on my behalf,after a brief conversation about my displeasure, I was upgraded to a more suitable vehicle. I greatly appreciate the quality of service, professionalism and respect I received from Jauslynn and the team of employees at Enterprise!
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February 2024 by Veronica Blair (VeronicaGetsItSold)
Customer Service was great! In and out in approx. 15 minutes. Very nice and pleasant staff.That being said...the vehicle I received was unfortunately highly unsatisfactory. The SUV has had the Tire Pressure Warning light on since 1 hour after leaving the lot. They put air in it prior to my departure. Yet...now the light will NOT go off. After driving for 1 day, the inside smells like dog feces. It is literally wreaking from vents! I have an authorized rental for 8 days while I await repair of my vehicle. This car is going back 1st opportunity I have tomorrow!!
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January 2024 by Ron
Enterprise agents were very helpful and processed my request quickly.
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January 2024 by Jonathan Peterson
Fast service,thank ms.Jauslynn Israel for her patience and great customer service.I definitely will return to rent from this location.?
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December 2023 by Pamela Dorsey
The online reservation and booking process was timely and efficient. I showed up and there were about 4 people in front of me. But the lined moved quickly and I was able to complete the checkout process quickly. The associate who processed us was polite, professional and efficient.
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December 2023 by Charlene Dorsey
My experience at this location was great. The ENTIRE Team was knowledgeable, courteous and friendly from day one. When I contacted them via phone and in person..the service provided was ALWAYS exemplary! Would definitely recommend and use again!
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December 2023 by Dezma Chase
The ladies who assisted me initially on11/11/23 at Clinton location were very professional and courteous. Their expertise and patience were really appreciated.
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November 2023 by Kaneisha Howard
I have never been serviced so quickly! The speed that they got me into a car was definitely impressive. They were even able to accommodate me last minute, which was awesome.However, the young lady at the counter had a terrible attitude. I believe her name was Jocelyn. She had a mug on her face and didnt look like she wanted to be at work. She definitely gave off a nasty energy to those who came through the door, which is unfortunate.The other customer services representatives were great though.
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November 2023 by Jasmine Boyd
Enterprise in Clinton, MD. Staff was very helpful and friendly. I had the pleasure of working with Ashley, who stayed in constant contact with me during the initial rental of the car and made sure to go over all paperwork and details of the car with me and ensure that I understood everything before leaving the store. I definitely recommend Enterprise in Clinton, MD for your rental car needs.
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October 2023 by Janice Stewart
The worst. Unprofessional & a despicable location to say the least. Spoke w/Ashley to reserve my rental & to have a pickup @ my home. She advised me 1pm pickup when I called @ 10am. I called back @ 11:55am to confirm my pickup & Jasmine, area mgr, advised me that she cannot confirm a pickup @ 1pm & don't know what time..& she asvised me that Ashley never put a pickup in for me to get picked up. I have been inconvenienced & this was totally an upsetting experience @ this location in Clinton, MD.
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October 2023 by jerome gumbs
When I go to Enterprise Rent-A-Car, it is always busy. I never heard them being unprofessional to the customers. Especially the customers that were rude to them. Though I don't always get the car I want, they would upgrade me when they could.
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September 2023 by amc ldc
Poor customer service, call repeauto get a representative on the phone, scheduled pickup times not honored, its all about the sale. Insurance company only gives 2 options and they were the closest. They are aware there is a shortage of rental cars so take it or leave it attitudes
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August 2023 by Porche Stallworth
I am pleased with the service from the pick up to the drop off, everyone was polite and understanding. Tiara, Vaughn, Amaiya, Oscar, and Vicente were all amazing and although they were busy the day of pick up they made sure they worked diligently to have the vehicle cleaned and ready. Thank you again and I will be using your services should they be needed.
